SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Facilitate scammers to defraud vulnerable members of society. Two calls in a short period from 01615246032 and 01615245978....both linked to this provider and searched over 100 times on google in one day. Helping thieves...equally to blame
Your response to my question was promptly and excellent
It's really good service
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Despite their claims that there's no lock in and you can cancel any time I was hit with a three month termination fee despite having tried the service for a couple of days only and finding that it didn't meet my needs. Customer service were very dismissive of the fect that the service doen't operate as described and refused to refund the money even though I cancelled withing 7 days. Avoid!
Absolutely terrible system, lots of glitches and very rigid in terms of customisation options. Technical support is extremely limited and they do not have a returns or money back guarantee policy, once you sign up you are stuck into a 3 month notice period despite them alleging it does not have a contract.
Simple, effective and powerful product. Very easy, straightforward purchase. Would happily recommend. Thanks!
Used these people years ago - yet I have received an email from them today with this “… despite your attempts to avoid steeling your account or indeed your constant efforts to evade any contact our clients invoice still remains out standing and has now attracted further costs.… track you down and will without further contact initiate proceedings should you choose to ignore this.“ What a way to say hello! If we had a payment due they could have just picked up the phone. Instead they’ve literally resorted to this. Avoid like the plague as this is how they see fit to deal with customers.
Lock you into a 3 month minimum term that’s buried away so now stuck paying for it when I don’t need the services anymore. Just out for your money, avoid.
Do not use this company. (1) I kept getting random calls from other people who were trying to get hold of another business - total waste of my time (2) they wouldn't give me a new number (3) their software (which you can install on your phone to take calls) randomly picks up even when you don't pick it up - so I would be having lunch and suddenly hear a voice saying "hallo, hallo" from my phone (4) they refused to cancel by subscription despite multiple email and phone calls and despite me no longer wishing to use the service Do not use these guys - you have been warned
Switchboard free is an excellent choice for voip solutions. I have been with them for over 5 years with no problems.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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