Switchboard has made my life easier
Switchboard has made my life, business so much easier. Very professional and very helpful great service

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Switchboard has made my life, business so much easier. Very professional and very helpful great service
Easy to set up. Great customer service. Great products. Would recommend to anyone.
A smooth implementation process, Switchboard free ensures inbound calls are handled professionally, reducing my stress!
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Speedy service to get my small business a trusted telephone number. This wasn’t the best bit though… the guys at switchboard were on hand to answer any questions very quickly for me Top service
Great value for money, customer service is always responsive. We've used them for a few years now, no complaints at all
A very efficient service that give me an 0800 free phone number for clients to ring at minimal cost the the company. Voicemail is very effective
The service has been excellent and I can recommend it . The staff have been very helpfull in the setup process.
From the initial set up to the ongoing customer service switchboard free have been great. We need a virtual number for our clients to use and this option fitted our requirements perfectly. Whenever we have an issue help is offered immediately, I would highly recommend this service
Had to transfer a BT landline to SwitchboardFREE. All was handled quickly, and very good cost savings. So simple now, that calls can be made or received on both PC and my mobile phone. I like the option of having my own different recorded messages, for different occasions. Easy to swap between the different recordings, as and when required.
I have been using SwitchboardFREE for the last 6 years, I have maintained a ‘local number’ for the area I work in albeit I moved the business to a different area code. I have recently made use of the additional services of having the ‘pocket receptionist’ pick up my overflow calls, this is extremely useful when I’m not able to answer my calls myself if I’m on the phone or out the office. If I need to speak to SwitchboardFREE I’ll either pick up the phone or use the live web chat which again works really well. The app is brilliant you can turn on and off different functions, more recently I like the automated service which recognises the caller and mentions them by name. In short really useful, good price, great app, no issues from me.
We have used SwitchboardFREE for the past 9 years to handle all our calls coming through to us. Never have we had to contact them due to a service issue. Their platform works perfectly for our needs and allows us to open and close numbers whenever we need to. We have found the costs charged are extremely competitive considering what we can do. Nothing is ever any trouble for the staff, we called them a few weeks ago because we had put the wrong message on our 0800 number, they changed and corrected in within minutes. Couldn't recommended them enough.
This company have the perfect solution for me as I can’t be in an office all day my landline no diverts directly to my mobile so I never miss a call
Generally a good bit of software and great value for money, easy to use and is not flooded with unnecessary features unlike a lot of competitors. Customer service team is great, very quick response time and any bugs reported were generally fixed in 2-3 weeks. 4 Stars as just needs a tiny bit more depth, features I would like to see are multiple closing periods per day (to allow for lunch breaks) and flow chart style programming for the user to better direct calls through the IVR directory would also be nice as more expensive competitors offer this.
takes all the hassle away from answering phone calls all day long with there pocket receptionist service
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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