SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Awful, didn’t work missing calls. Tells customers I’m closed when I’m not, missed calls, missed out on business. Promised a priority call back 2 hours ago. Good in principle, awe full in practice
DO NOT EVEN ENQUIRE ABOUT SERVICES WITH THIS COMPANY. IVE BEEN PLAGUED WITH PAYMENT DEMANDS WITHOUT EVEN SIGNING UP. SHAM COMPANY BADLY ORGANISED VERY RUDE IGNORANT STAFF RANK AMATEURS AVOID LIKE THE PLAGUE
Great Company easy and quick to set up donna was amazing you couldn't ask for more Pocket Receptionist has helped me loads with the great rates and highly professional company they are the only downside is the app has not been working for me but the second I told them they made a ticket and was quick to act on it if you are looking for a company to join go with pocket Receptionist today Kind Regards MR. Holdsworth
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Not great to be honest. The interface is good, you can upload your own menu options and they have a great selection of background music however, they give recycled numbers. Every call i’ve had so far has been for another company. It costs money to receive calls so i’ve been paying for calls not for me. Not great when your a startup business on a budget.
Very shady company. They have a hidden 'tickbox' that automatically stays ticked on an honourable signup that charges their clients additional, non-refundable funds. When queried, they say that you agreed to their terms, and you cannot get the money back. Terrible company, would avoid at all cost.
Wow Should have found this earlier... landline to mobile so much cheaper than diverting my home phone, call recording and the option to use the outbound app on my Iphone. every business needs this...
I can't fault the services, dedication and customer commitment of SwitchboardFREE. The customer service has been nothing less than that of amazing from not only 1st level but also to that of a senior level. Don't waste your time trying to hunt for a similar company that provides the same services; SwitchboardFREE know exactly what they are doing for all of your VOIP/Number/Virtual Receptionist & other business needs and are totally dedicated to customer satisfaction and the services that are provided.
Great support from Hannah today. Polite, helpful and was able to do exactly what I requested. Been using this service for many years and always recommend it to everyone I know
EXCELLENT, COULDN'T RUN MY BUSINESS WITHOUT SBF, I have used Switchboard Free for many years, does what it says and does it really well, constant innovation, reliability, value for money and friendly, effiicient Customer Services, Hannah has been my 'go-to' person for help and has never disappointed me yet, my life would be so much more difficult without this service, can't recommend it highly enough!
The service works but they have a 35 day cancellation policy hidden in the terms which means you have to pay for two months subscription to cancellation the account. RIP OFF.
Was with switchboard free for year's they was ok till I found out that they are like the only company that will charge you for incoming calls was a great company but you wouldn't pay for incoming calls on a mobile phone so why do it on a landline VoIP phone
It was all going so well- people answering the phone and good help. But wait till after 6pm on a Friday and you can not get anybody. Have emailed support, called and left a message and nobody has got back. My problem- all incoming calls cut off after about 30-40 seconds no matter which way the incoming call comes from. Not all of us have Facebook, there is no excuse for not answering support email (or even setting up a monitored out of hours number- something a phone provider could do). The service is still good, the out of hours problems have not been resolved (yet)
I had a small issue I couldn't resolve so contacted support by email. 10 minutes later I received a call directly from the support team, and within a few minutes and a few test calls later, problem solved. You couldn't ask for better service. If you need a phone number or numbers for your business set up and running efficiently today, you won't get any better than this. A special mention to Katie on the customer services team - not only were you super-efficient, but the smile in your voice made my day. And yes, you can hear smiles :)
Outstanding customer service. Professional, helpful and reliable service all the way through.
Excellent service!!! Wonderful
I've been using SwitchboardFREE for a few months now and they've been amazing the whole time. Zoe in customer service is a credit to the company, getting me set up and helping me whenever I had any questions. 100% recommend!
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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