SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Support has been paramount throughout the years we have been with Switchboard Free. Over this period of time we have personally been supported by Hannah W who has always exceed expectations. In 10 years we have only had a technical issue once and was contacted by swtichboard who knew before we did. If Hannah was further North, I would definitely offer her a job 😊
Hannah and the team offer great service and very responsive to issues
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The product is excellent, with a lot of really useful functions to facilitate my company's communication, and the support service always exceeds my expectations.
Used Switchboard Free numbers for years. The software to manage your calls can be a little clunky sometimes and prices seem to creep up but overall a very good product.
I don't normally leave reviews but I have to say probably the best customer service I have ever received..( from Hannah ) ..had an issue sorting the app on a new phone and I received prompt responses and excellent advice on how to sort...really appreciated the rapid replies.Thanks.
Sent me an invoice for £0.00 (£0.00,not a typo) , and then sent me a further email threatening me with Debt collectors if I didn't pay
Excellent service
Great firm to deal with and Hannah is awesome
Calls will not be put forward to you. They will just take a message. Lost lots of customers a result. Also promised refunds never materialised.
Avoid at all costs! They claim that their terms and conditions state you are renting a line from them AND paying for a package, which you will be in a contract while their parent company states that with SwitchboardFREE you are not in a contract. They require 30 days notice and will try to charge you for the months you didn't use the account or the month your cancellation. If you don't listen to this, they will have their Customer Service team send you threatening letters and later pass it on to a debt collection agency who will charge you 600% more than what the bill originally cost you. Edit due to reply from company: If you do not trust my word and believe a lie, have a look at the other reviews. There are MULTIPLE people on the same boat as us, and SwitchboardFREE believes that extortion is how they can conduct "business", I did not pay because the services were not to my liking and were not being used. We got an offer at a different company for a lot more, for a lot lower of a price. We took that deal instead, because it not only worked for us but showed more satisfactory feedback from our clients and customers. We don't simply just refuse to pay invoices for no reason, this company has many reviews with the same issues as I had. If it is a contracted service, their parent company should NOT be lying to customers and claiming they are not contracts.
Faulty software, riddled with bugs, dropped calls meaning we had to switch to another provider despite already committing to the phone number. When I tried to cancel they dragged their feet in order to get another months worth of subscription. Avoid unless you want to commit to a company that will create business risks in the future
Simply avoid. Paid for year subscription with "unlimited service" only to be constantly chased for £0.30 negative balance on the account for what they call transferring calls to your actual phone number. When requested cancelation and porting number to another provider was informed that they will charge us £50 for porting. Reporting this company to the Ofcom as this is simply unjustified attempt for scamming leaving customer for more cash!
Fine, until their reply about your cancellation request going into spam, they continue to charge you. Not used the service since July 2021 but despite that, no offer of any refund or gesture of goodwill. Very poor customer service. EDIT - In response of Switchboardfree's response: After the email arrived, considering this was within your ticket management system, no effort was made to follow it up. It's up to you to make sure your emails are not hitting Office 365's spam filter. A Service might have been provided, but has not been used (as you can see from the minutes in and out). I accept a small charge for the line rental for occupying the number, but it's unfair to charge and not refund a package cost when that package has not been used, and the cancellation request was legitimate.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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