Always helpful and can get in touch on…
Always helpful and can get in touch on the phone which is a massive bonus these days!

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Always helpful and can get in touch on the phone which is a massive bonus these days!
Very helpful and sorted the issue out within minutes lovely speaking to somebody know who knows what they’re doing
What a breath of fresh air Katie McSweeney is! Extremely helpful and knowledgeable. It was very refreshing to liaise with somebody who got straight to the issues that I had and dealt with them swiftly and in such a cheery manner. She is a credit to SF.
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I'm a new subscriber and made a mistake in the setting up of the calls etc. Got hold of Oliver in support and he fixed it in no time. Didn't even rag me for my schoolboy error. 5 Stars
We have not only saved well over £1000 a year moving our phone lines from BT to Switchboard Free, we have ended up with a far superior system for managing all our calls into and out of each of our numbers. From first contact they were so helpful and friendly and actually made the whole process easy and I highly recommend them.
Always really helpful. I've used them on my last 4 projects. Contacted them as needed to make some changes to the account and they were more than happy to help. Great service as always :)
Spoke to Laura today on support and what stood out for me was her intent natural nature to want to do the best in the framework of what I was trying to achieve if that makes sense.. It wasn't a case of how quickly can we get this done and onto the next, instead it was how about we try this or how about we call it that.. She was also very patient and listened to all the ins and outs of my enquiries.. It could have gone the other way, how about have you read the pdf guide, faq or used the online spasimodo ai bot yet? know what I mean.. SBF have got it right, good old fashioned service where everything is known 1st time when asked I actively asked if I could write a glowing email to perhaps her boss which she said she would prefer a trustpilot review.. so here we are.. Been using these guys for my phoneline for over a year, I personally recommend them based on my actual real life dealings with them.. Not being funny or anything but let's have it right, UK customer support is key, if I had to deal with people with accents from a 3rd world country 5000 miles away there is definitely that barrier there sometimes so it is refreshing to talk to UK support As my business grows and needs increase there is a bolt on to cover that.. Danny goosebumps.marketing
Justice Served Debt Recovery have only been a customer of SwitchboardFREE for a week but we are extremely impressed. SwitchboardFREE has exceeded our expectations. Highly recommended.
Highly recommended!
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically mention Laura as being an excellent member of the team and always giving stellar support and advice (even if the questions asked are silly)
Great customer service from Laura. Within 10 minutes she helped me restore our landline with no hassle at all. Very friendly and efficient !!! Thanks Rebekah MagNi Sports
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local area phone line regardless Take today Abbey who we dealt with us was absolutely amazing. With already having one number which ended in 51 we enquired if we could get 52 also and in a mater of minutes Abbey informed us it was all changed over "Totally Amazing service" as always. we'll happily and Highly recommend to everyone to use switchboard free
The onboarding process was very easy and the customer service staff were really helpful. The lady i spoke to name Zoe was very understanding towards my circumstances. Thank you and looking forward to using the servie. So far so good.
good support from Miss Kate
Very helpful impressed with the level of service
I’ve had a telephone plan with SwitchboardFREE for a number of years and for various start-up and established businesses. My experience with SwitchboardFREE has been very good, particularly in there after sales and customer service support. Whether that’s questioning service and system options or simply a question about an invoice or payment, I’ve always received a very friendly, courteous and efficient service.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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