Excellent customer service
They were able to fix an issue I had immediately and helped me through every step. Very impressed with their customer service!

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
They were able to fix an issue I had immediately and helped me through every step. Very impressed with their customer service!
Great service. Always someone (real person!) to speak to when needed. Katie has been especially helpful
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I would highly recommend Switchboard FREE. I've used this company for a few years now and they've always given me a very helpful and professional service. Special thanks to Laura for sorting my issue out today very quickly.
They add on unnecessary free trials without requesting them then start charging you for them from the following month. They also make it extremely difficult for you to cancel. Having a 90 day cancellation period is unheard of. Even after confirming all my details on the phone and being able to cancel the trial subscription they still require a written email to cancel the main subscription. They are intentionally making it more difficult for people to leave Companies with shady practices like this should be avoided for use by any business. Any business owner knows that customers are built on trust and integrity not by shady practices. Will be avoiding these guys and warning fellow business owners to stay clear.
SBF are always super quick, efficient and friendly with any request and offer an excellent service! I've been using them for 8 years and I'm very happy with their various facilities and functions!
I initially signed up for Switchboard Free’s virtual phone number service, which was advertised at £5 plus VAT (totalling £6). My intention was simple: to obtain a straightforward virtual number for personal use. However, after using the service briefly, I quickly found the features clunky and not user-friendly. More troubling, though, was their aggressive data harvesting, including attempts to collect location data, which raised serious privacy concerns. Due to these red flags, I requested to cancel the service. Fast forward a month, and I was shocked to discover that Switchboard Free had taken £23.95 from my account for a renewal of the service. Even more infuriating, they had automatically added a call recording feature—something I never requested or consented to. This unauthorized charge feels both deceptive and unethical. When I reached out to their support to request a refund, they flatly refused, which is completely unacceptable. I’m now in the process of disputing the charge through my bank and also engaging with Trading Standards to highlight these questionable practices. My advice: think very carefully before engaging with this company. Their pricing transparency is poor, their features are subpar, and their customer service is unhelpful. It’s simply not worth the hassle.
Thank you for all of your help, Katie; you did everything to help me with my multiple numbers, including porting a new number over, which I greatly appreciate. If Carlsberg did telecoms, SwitchboardFREE VoIP would be on all of the bottles. :-)
I’ve never had someone to talk so nice to me and make me feel so good and myself thanks Katie. You really are a star and a big asset to your company.
A fantastic service made all the better by the direct (human) support team.. Thank you Katie for the help getting setup.
Katie McSweeney was very helpful, patient, and a good listener. A real Professional with excellent customer service skills
Absolutely first rate experience and my issue was sorted with no fuss at all.
Personal advice tailored to my needs.
The advisor was very helpful
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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