SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Great customer service and great value for money. SwitchboardFree have always been very helpful and quick to sort out any issues that have arisen. The phone service works great and I'm very happy with it. Thank you SwitchboardFree!
I was looking for an Aircall alternative that functioned in the same way, wasn’t overly expensive, and allowed a single-user option rather than requiring payment for multiple licences I didn’t need. With Switchboard, I have a cost-effective app-based phone for both my PC and mobile, which operates seamlessly like any telephone call centre. Plus, I benefit from tech support. They assisted me with the installation, and it works perfectly – all for under £20 a month, fully inclusive. Abbey at Switchboard Customer Care helped me set it all up and answered the phone in seconds, calling me back as promised. Cheers!
Great company been using for 4 years now for both our business and never had any complaints. It's very effective as most of the times when we travel the lines are redirected to our mobile phones making it very efficient to stay in touch with our clients. Great support from Abbey in setting up the line and helping us to organise everything in very short time. Highly recommended company in terms of service and support.
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I’ve had a fantastic experience with Switchboard Free, especially thanks to the outstanding support from George. I encountered several issues with my account, including call redirection and billing concerns, but George worked tirelessly to resolve everything quickly and efficiently. He was professional, patient, and went above and beyond to ensure my service was working perfectly. George also helped me adjust my plan to better suit my needs and arranged a refund for an accidental top-up. His attention to detail and proactive approach made all the difference. If you’re looking for a reliable VOIP service with great customer support, I highly recommend Switchboard Free, and I’ll definitely be sticking with them thanks to George’s excellent service. Thank you, George!
Cancelled my subscription they took six months payments after I cancelled and have tried to use a technicality saying I emailed from a different email address to cancel my policy. companies that treat customers like this should be ashamed of themselves. It’s a shame because it was a good service and I would’ve used them again. This is what happens when bad managers don’t see the bigger picture and look after their customers.
Quick, efficient and friendly....Laura understood exactly what we needed, star!!!
I have transferred my business number across to Switchboard Free. The whole process was fast and efficient. A big thanks to Laura and Sharon for helping me through this process.
Excellent service with very helpful staff. George is particularly supportive and has found solutions to every of my problem. Very patient!
I called the customer service team today & spoke with Katie. I had a few queries/items I needed some help with & Katie was able to help with everything in an efficient and friendly manner. Additionally there was a very short wait time when calling the customer service team. Great Customer Service
Great for calling from my PC to land-lines and mobiles. The android app will not work on my Android v10 smart phone which is an unnecessary restriction. Bah-humbug.
I spoke to Laura, who was exceptional, she was patient, clear, not pushy, she gave me all the options I needed and did not try and sell me what was not required. I was very impressed by her and the company as a whole, prices are reasonable and transparent and they offer a lot for what you get. I highly recommend this company so far, I will give an update as I use the service for longer.
Amazing service in solving an issue where I had switched phones and also wanted to amend my greeting. I spoke with Katie Mcsweeney who was brilliant and did not leave my side until the issue was resolved. I have been with SBF nearly two years and never had an issue, amazing customer care.
Went throught he order process to fail at the checkout, when I explained on Livechat I was told the FREE voipphone which was in my cart wasnt available for the econmy package (also in my cart) - was asked to send a screenshot, which I did. Was simply told "I have just checked with our sales team and I'm afraid this isn't an active offer so has been raised with our technical team to see how this has happened. I can of course update the account for you but if you would like the economy plan then I'm afraid the handset isn't included" I thought this type of bait and switch tactic was behind us.
We've recently started with Switchboard free and so far everything has been smooth and easy. Customer care is easy to get hold of for any questions and the staff are polite and friendly (and happy at work) which counts for a lot when it comes to knowing you're in good hands
This site is misleading. Signed up for £5 a month and was billed £47.95 No response to customer service emails. AVOID
This has got to be the most unfit for purpose service I've ever used. Had to contact them at the beginning as no calls were coming through, it worked for a day then reverted back to the app failing to notify me of incoming calls. Very very poor.
I've been a "customer" for years, but am still wondering apart from their 08XX numbers, which are provided free but cost a bomb to call. What is *FREE* and good about this service. As I'd seen some info about 08 numbers changing to 03 and not seeing them offered, stopped using the 08 service. Oh and if your wondering who I am, I'm the guy you called at a funeral on my mobile and you didn't call the 0844/0843 number, which would have connected you to someone expecting the call and wasn't expecting the call during a funeral at a church with crap mobile signal. Have read through the comments and noticed the cancellation policy which wasn't there when I signed up seems to be moving from 30 to 60 to 90 days, yet from what I remember you sign up with a tickbox and I remember signing up for something that was by default and no opt out
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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