Tesla Inc.
Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 42 |
| Sep 24 | 1.9 | 33 |
| Oct 24 | 1.6 | 29 |
| Nov 24 | 1.9 | 49 |
| Dec 24 | 1.7 | 36 |
| Jan 25 | 1.9 | 41 |
| Feb 25 | 1.6 | 38 |
| Mar 25 | 1.1 | 46 |
| Apr 25 | 1.3 | 28 |
| May 25 | 2.0 | 30 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
“Tesla has the worst customer service on earth”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 3.0 out of 5 (fair) | 0% | 1,000 |
Bottom line: Tesla is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.3).
1,000 reviews of Tesla. Filter by what matters to you.
Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden. Het is een fantastische auto en ben alleen 1x bij een service center geweest voor een bandenrotatie, waarbij ik ook binnen no time weer buiten stond. Goede service en goede auto. Voorlopig geen ander merk voor mij.
I chose Tesla after a random test drive and I was blown away by it so I bought the new model 3 Highland long range and it's been a truly awesome car. It seems well put together, it's quiet, comfortable and reliable and gets 5 miles/kw on a trip. Long drives are a real pleasure. After a year of ownership I am still very happy with it.
Had my Powerwall 3 for a few months now and it works brilliantly. I did have one issue but this was resolved quickly and efficiently. I wish the energy companies were as competent.
Quick answers to the questions people ask most.
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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Folk skriver altid det dårlige, men her er en god historie fra Tesla service. Kommer kørende i min model Y hvor den pludselig larmer og hopper og går helt ud ved en rundkørsel. Jeg for den i rulle tilstand. Og for den ind til siden. Ringer til Tesla Road support og de vil få den kørt til et Tesla værksted, jeg fortæller dem at jeg skal på ferie i Italien om 2 dage. De siger hvis ikke de kan ordne den få jeg en låne bil. Var så på værksted i dag og de har ordnet det hele har fået en model y som låne bil. Og det tag nok 1 mdr. før min egen bil er klar. Total god service fra Tesla for at redde min ferie⭐️⭐️⭐️⭐️⭐️
Die Beratung und der Service im TESLA Center Karlsruhe sind vorbildlich und ganz ehrlich, das neue Model Y ziehe ich jedem anderen E-Auto vor! Wer unbedingt weiter einen Verbrenner fahren will, nur zu, irgend jemand muss ja Mineralöl-Steuern an den Staat zahlen.
I had an unforgettable experience at the Tesla Sheffield store, where the team, led by the phenomenal Paige and her colleagues, went above and beyond by offering me an overnight test drive of the Tesla Model Y Launch Edition. Their professionalism and enthusiasm made the entire process seamless, showcasing the car’s brilliance in a way that left me truly impressed. Having tested other electric vehicles like the Volkswagen ID.4 and BMW iX, I can confidently say the Tesla Model Y is light-years ahead. Those competitors’ reliance on Apple CarPlay was a nightmare—laggy, unintuitive, and frustratingly unresponsive, with small screens that made app control a chore. Charging them was equally cumbersome, requiring multiple apps and lacking clear navigation for charging stops. In stark contrast, the Model Y’s massive, crystal-clear, lag-free touchscreen is a game-changer, offering seamless phone integration and an intuitive interface that’s a joy to use. Planning trips is effortless, with the navigation system clearly mapping out Supercharger stops, making charging fast and stress-free. After this drive, it’s clear that internal combustion engines are relics of the past—Tesla has redefined what driving can be. Compared to earlier Model Y versions, the Launch Edition’s suspension is a revelation, difference like night and day, while road noise is virtually eliminated, creating a serene cabin. The upgraded seats are exceptionally comfortable, and the ventilated front seats were a lifesaver on a sweltering 28-29°C day, keeping me cool and sweat-free. The reclining rear seats, paired with a dedicated touchscreen for passengers to control music, videos, and climate, add a luxurious touch that my family loved. With generous legroom for tall passengers and easy installation of a baby seat, the Model Y is a dream for families. The panoramic glass roof, infused with silver inserts to block UV rays and heat, kept the cabin comfortable and stunningly bright, even in blazing sun. The Model Y’s luggage compartment is a standout, far surpassing competitors like the Volkswagen ID. While the ID forced me to puzzle bags and adjust seats to fit them, the Model Y’s spacious trunk effortlessly swallowed four massive suitcases with zero hassle—packing was completely stress-free. The single stalk for turn signals is a thoughtful feature, especially for those not used to the button-based system I tried (and loved) in the new Model 3—though I opted for the Model Y’s family-friendly space. The ambient lighting, with infinite color options, creates a stylish, personalized vibe, and the audio system is phenomenal—crisp, immersive, and far superior to my old BMW 6 Series’ Harman Kardon setup. This test drive was nothing short of transformative. The Model Y’s blend of cutting-edge technology, unmatched comfort, and family-oriented practicality, combined with the UK’s unmissable 0% APR offer, sealed the deal for me to place an order. A heartfelt thank you to Paige and the Tesla Sheffield team for an exceptional experience—I’m beyond thrilled to join the Tesla family and can’t wait to hit the road in my Model Y!
Super god oplevelse som altid med tesla service som sædvanligt.
The company is awesome because they fullfil there promise
Trailerstikket er fyldt med vand på min Tmyp fra 2023 opretter servicesag iøvrigt et kendt problem,en ranger kommer ud og skifter hele trailerstikker på min adresse på garantien.Det virker hos Tesla (Århus)
My entire family loves Tesla; we own all the S3XY models, including the Cybertruck. The key is managing expectations; I don’t expect a Tesla to match the quality of my Rolls-Royce, but as a daily driver, it’s exceptional and easily the most fun car I own. Now, if Elon would just deliver the Roadster, I’d be completely satisfied.
Guten Tag Wir haben am Freitag den 21.02.2025 unseren Model Y abgeholt. Wir wurden sehr freundlich empfangen und sehr nett beraten. Uns wurde ein Kaffee angeboten und man hat gemerkt das jeder seinen Job mit Freude macht. Wir bedanken uns recht herzlich und werden euch sehr gerne weiter empfehlen. Mit freundlichen Grüßen Familie Klinger
Tesla change upper or lower control arm on my Tesla model 3. They are little bit expensive or too expensive but they do the job properly. Still happy with their service
Philip Tesla Hillerød - 5/5 stjerner ⭐️ ⭐️⭐️⭐️⭐️, model y performance. Endnu en gang, fremragende service, og YDERST professionel samt imødekommende. I er grunden til at bil nr 2 bliver en Tesla. Jeg kan varmt anbefale Tesla Hillerød. Tusinde tak, vi ses til endnu en omgang i fremtiden. Vh en glad Tesla model Y ejer (uden for garanti perioden).
Non capisco le persone che votano con 5 stelle perché gli hanno "consegnato l'auto che avevano pagato", vorrei informare quegli ingenui che la consegna di un oggetto per il quale hanno prepagato... è l'ATTO DI COMMERCIO più elementare!!!!!, cioè quando viene saldata la somma richiesta per un bene (con la formula richiesta e acetata per il venditore), questo (il bene) viene trasferito a chi ha effettuato il pagamento. Lo so che resto antipatico (e me ne'frego) ma questo meraviglioso sistema di critica aperto a tutti gli uomini e donne liberi, è uno strumento formidabile da utilizzare come incentivo per i produttori a migliorare i propri prodotti!!!! è chiaro e resta inteso che Tesla consegna le auto che produce!! Usiamo Trustpilot saggiamente.
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
Tesla Inc.
