The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
The Ecig Store receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery and helpful customer service, noting that orders often arrive promptly and that staff are generally responsive to inquiries.
However, a substantial number of complaints focus on order fulfillment problems, with customers reporting issues such as receiving out-of-stock items and unresponsive support regarding refunds. Additionally, some consumers express dissatisfaction with the attitude of staff in various locations, describing experiences with rudeness and unhelpfulness. While many appreciate the product selection and pricing, the recurring themes of order discrepancies and staff behavior detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 617 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great people to deal with”
“I received a call the next day to say that they did not have the liquids in stock but were expecting a delivery after...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 617 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: The Ecig Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of The Ecig Store. Filter by what matters to you.
Watch the prices here .. nothing in the store is priced from what I could see yet ended up paying €65 for a battery pack that’s available in other Irish stores for €39.95. (El iStick t80) when I complained to the owner he stated buyer beware and he can charge whatever he likes. Very poor, beware.. Brian O’Hehir.
Terrible customer service (don’t buy off these lads absolute scammers) Bought two vapes online one of them was not working, tried speaking to customer service and this was the pleasant response i got ‘ Hi At theCBDStore we don't really care about your issues since we all ready have your money feel free to leave a review on trustpilot if your unhappy cause we are unconcerned about your whinging. Best Regards Gerry’
I only use this store for all my vaping needs great prices and fast delivery.
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I did not get my orders. I text to the shop they write if i still dont get they contact with curier. But nothing happened. I lost my money and they not answer for my emails.
Love this store they are so easy to deal with they got my order wrong and have fixed it for me straight away. I am always pleased with their products I really like ecig brand juices 😊
Wrong product sent. Returned it at my own cost and no extras sent as promised.
Great time and quality
Extremely helpful staff
Great service
Superfast, great service, and good staff. One of the liquids was not available and a really nice staff member contacted me with a great alternative product, with the same specs as the original.
Excellent service, delivered on time when needed, everything.
Always fast delivery and have what I need
Great service. Products arrived next day with no fuss. Will be ordering refills from this company from now on.
The Ecig store has everything I need and more.
Great store . Very helpful and good service
The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
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