easy
easy, quick, reliable enough said

The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
The Ecig Store receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery and helpful customer service, noting that orders often arrive promptly and that staff are generally responsive to inquiries.
However, a substantial number of complaints focus on order fulfillment problems, with customers reporting issues such as receiving out-of-stock items and unresponsive support regarding refunds. Additionally, some consumers express dissatisfaction with the attitude of staff in various locations, describing experiences with rudeness and unhelpfulness. While many appreciate the product selection and pricing, the recurring themes of order discrepancies and staff behavior detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 617 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great people to deal with”
“I received a call the next day to say that they did not have the liquids in stock but were expecting a delivery after...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 617 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: The Ecig Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of The Ecig Store. Filter by what matters to you.
Great products and great service not much else left to say 😁👌
Prompt & accurate delivery of order even if the price was slightly Humber than elsewhere
Excellent service, quick delivery
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Excellent service
Very quick service
No problems, always efficient with timely delivery
Wrong product been given to me after online order . Not been informed the order was ready to collect. Always got calls from castlebar shop when the order was ready. After placing the order i have a got a dpd tracking number but after seeing it wasn’t moving i decided to call to the shop and my order was ready to collect the same day i had the order placed. The guy working in the shop is not the best person to fill that position not looking well and with a strong alcohol smell Looked almost bored to listen to our requests. Not sure i would to consider that shop again
Fantastic service and brilliant products
No real problems came in 2 days all was in order would recommend to others
Didn’t get what I ordered
Happy with purchase Fast delivery Will shop again,
Amazing customer service I will be using you again in the near future
Excellent service,fast delivery,all recommendations...
Great service
I ordered pods for collection in-store and the Ecig store that I requested to collect was not open due to new owner doing works for reopening, so the Ecig Galway rang me and let me know they where coming by post, which I much appreciated and got products two days later.
As ordered. Delivered next day. Recommended.
The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
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