Fast and reliable
Fast and reliable

The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
The Ecig Store receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the fast delivery and helpful customer service, noting that orders often arrive promptly and that staff are generally responsive to inquiries.
However, a substantial number of complaints focus on order fulfillment problems, with customers reporting issues such as receiving out-of-stock items and unresponsive support regarding refunds. Additionally, some consumers express dissatisfaction with the attitude of staff in various locations, describing experiences with rudeness and unhelpfulness. While many appreciate the product selection and pricing, the recurring themes of order discrepancies and staff behavior detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 617 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great people to deal with”
“I received a call the next day to say that they did not have the liquids in stock but were expecting a delivery after...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 617 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: The Ecig Store is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.3).
500 reviews of The Ecig Store. Filter by what matters to you.
Delivered on time and everything was correct, always a great service.
No atomisers absolutely useless
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Second time in a row that what I was sent did not match what was shown on the website. Very disappointing.
Happy for the shop
Excellent service
Easy to navigate their website and the item was very quickly delivered
Ordered ejuice and disposables and no issues with either and fast delivery
Perfect, a pleasure to deal with 😊
Very helpful customer service
Fast service.
Great product, delivered quickly
I can't really leave a good review since i still haven't got my package. Ordered last Tuesday evening and still haven't got my order yet, now Monday the following week.
Not the best website in terms of usability. Looking through the liquids feels disorganised. Items are over priced. Online shops should save you money, not be more expensive than the high street stores. Quality of the house e liquids is poor to average and should be 3 for 10 euro not 12 euro. There are better online ecig stores out there.
The eCig Store is an Ireland-based retailer specializing in electronic cigarettes, vape kits, e-liquids, and related accessories. The company offers a wide range of products from popular brands, including SMOK, Hale, Pure Mist, and Harmony, catering to both novice and experienced vapers. Customers can find various options such as vape pods, disposable vape kits, nicotine pouches, and replacement coils, ensuring a comprehensive selection for all vaping needs. Targeting individuals seeking alternatives to traditional tobacco products, The eCig Store provides an online platform for easy ordering, with same-day dispatch available for orders placed before 3 PM and free delivery on purchases exceeding €30. By focusing on quality and convenience, the company aims to meet the demands of the growing vaping community in Ireland.
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