Fast and easy process
Such a fast and easy process. The online application process was easy to follow and the fact that I got my money in less than a week is amazing. Will definitely be recommending this company to others.

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Such a fast and easy process. The online application process was easy to follow and the fact that I got my money in less than a week is amazing. Will definitely be recommending this company to others.
MobileGuru made selling my phone quick and easy! I got a fair price and the whole process was smooth. Highly recommend.
Great experience with Mobile Guru Australia! They processed my payment quickly and met the quoted price. Smooth and hassle-free service. Highly recommend.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had a very efficient and easy sale process
Very quick and easy process from start to finish, very professional, notified every step of the way, got the payout very quickly. Would 100% use again and recommend to others! Thank you
Sold an iphone 14 recently. I got fast payment and close to the amount they were offering after inspection. A very good company
5-STAR REVIEW The Mobile Guru exceeded my expectations in every way! My recent transaction was seamless, efficient, and hassle-free from start to finish. Communication was prompt, clear, and friendly, making the entire process a breeze. The Mobile Guru's professionalism, expertise, and dedication to exceptional customer service truly shine. They went above and beyond to ensure my complete satisfaction. For a trustworthy, reliable, and top-notch mobile experience, look no further! I highly recommend The Mobile Guru. Thank you for an outstanding experience!
They were very efficient, fast with there processing which was appreciative. Also the communication was great, very responsive, positive.
Very responsive and organised. Clear instructions were provided and updates given daily. Thorough check of phone and quick deposit of funds. Thank you.
Mobile Guru great company to do business with. Prompt communication followed by prompt payment for your device. Easy Reply Paid Shipping. Thanks once again
Good and satisfactory sale with MG team. Trusted company. Thanks again 😀
Good & fast service very happy with the outcome with selling my iPhone Thanks
Great service .. received instant cashback for my phone trade in.. customer friendly staff
Best first experience!! It was such an easy process :) I like simple and this was it!! I sold my phone to these guys and it was the best decision I made.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
This profile hasn't been claimed by the business owner.