Excellent Trade-In Service!
Trade in my iPhone 11 at Mobile Guru and had a quick, hassle-free experience. Great price, friendly staff, and top-notch service. Highly recommend!

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Trade in my iPhone 11 at Mobile Guru and had a quick, hassle-free experience. Great price, friendly staff, and top-notch service. Highly recommend!
The Mobile Guru gave me the best price estimate i could find for my old iPhone - clear and easy process to send it in, reviewed quickly and the money was in my account 2 days after sending. Would absolutely recommend and use them again.
Had the best price for my device I was selling, fast communication and payment, there was delay but an error on my end which was quickly fixed up on their end. Would use again for sure!
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Sending my old phone to Mobile Guru was such a seamless and efficient process. Communication was excellent every step of the way, and payment to my account was very speedy. Am very pleased to have found this efficient efficient business with great customer service.
Sent in my old iPhone for a bit of cash. Super simple process, quick turn around time with prepaid express post, and a fair for the device price.
As straightforward as it should be. Easy to send phone to Mobile Guru with their paid returns label, was kept informed as to when the phone arrived and assessed. Got a reasonable offer and was paid the next day. Very simple and transparent.
Great experience dealing with Mibile Guru From start to finish, kept up to date with my phone return.
Nothing but praises for this business! If only other businesses realised that the key is good communication and customer service. I sold my phone by posting it in with a label provided by MG and the price quoted was fair and the best available. The instructions and the MG website are clear, including returning the phone to you if you aren't happy with a revised offer if you have misclassified the phone's condition. I received an email within an hour of the phone arriving at their office. By the next afternoon (during a busy period), the phone was assessed and the quoted value deposited in my account, with email updates all along. The only thing I might suggest is an option on the website for the seller to add insurance at their own cost to the Aust Post prepaid return label. I added this at the PO but it was a bit complicated for them to do it. Overall, great service, will use MG again.
Easy experience, fast and communicative would use them again to sell device.
The whole process of selling my phone was super quick and easy. Clear and easy instructions, a great price for my device, a fantastic experience all round!
Sold two iPhones, got the best price I could find online and the process was very quick and easy. Got my the amount quoted before I sent the phones in and received it very quickly. Would use again next time I upgrade
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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