The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
The Smart Logistics receives overwhelmingly positive feedback from customers, highlighting their reliable and friendly service. Reviewers frequently commend the team, particularly Sam and Luke, for their professionalism and accommodating nature during moves.
Many appreciate the clear communication and reasonable pricing, noting that the moving process is handled with care and efficiency. However, a few customers express frustration over unexpected fees, such as a refundable payment request, and issues with parcel delivery not being made to doorsteps. Despite these concerns, the majority of reviews reflect a high level of satisfaction with the overall service quality and the team's ability to alleviate the stress of moving. Overall, The Smart Logistics is highly recommended for their exceptional service and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 41 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.8 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“Really friendly, reliable and good value service”
“Hi Is it normal to be asked for a $100 refundable payment on a parcel before they will deliver it ,sounds like a sca...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Moving Companies.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | 41 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: The Smart Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
41 reviews of The Smart Logistics. Filter by what matters to you.
Van arrived on time and our removal men were lovely and welcoming. On a few occasions it was touch and go whether we could get everything in the van but our guy played Tetris and managed to get it all on minus a few garden tools that our family can bring when visiting. Overall very professional and completed the job well :) thank you
The move was satisfactory and the transition into the new house felt wonderful
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
This profile hasn't been claimed by the business owner.
