Reliable, helpful and good value
Really friendly, reliable and good value service. Would 10/10 recommend

The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
The Smart Logistics receives overwhelmingly positive feedback from customers, highlighting their reliable and friendly service. Reviewers frequently commend the team, particularly Sam and Luke, for their professionalism and accommodating nature during moves.
Many appreciate the clear communication and reasonable pricing, noting that the moving process is handled with care and efficiency. However, a few customers express frustration over unexpected fees, such as a refundable payment request, and issues with parcel delivery not being made to doorsteps. Despite these concerns, the majority of reviews reflect a high level of satisfaction with the overall service quality and the team's ability to alleviate the stress of moving. Overall, The Smart Logistics is highly recommended for their exceptional service and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 41 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.8 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“Really friendly, reliable and good value service”
“Hi Is it normal to be asked for a $100 refundable payment on a parcel before they will deliver it ,sounds like a sca...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Moving Companies.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | 41 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: The Smart Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
41 reviews of The Smart Logistics. Filter by what matters to you.
Really friendly, reliable and good value service. Would 10/10 recommend
We appreciate the service Sam and his team rendered. They did very well and we are satisfied. They are courteous and I appreciate Sam's timely communication before and during the move. My wife stated that their service was good as well and she was especially impressed with the way the fridge freezer move was handled. She said the fridge freezer was not handled as careful when it was delivered by the company we bought from. Maybe the traffic affecting timeliness in arrival was my only minor concern but I appreciate there are some matters we don't have control over. Overall, we are satisfied
Smart Logistics have helped me with countless moving projects over the years and offered smooth, efficient and careful transport of both large pieces of furniture and fragile valuables. It is a great team of kind, conscious and hard working people. Grateful for their services! Will definitely book them again for future moving and transportation projects.
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I was extremely stressed leading up to today, but the moving team were punctual, handled everything with care and were lovely. Very fair and reasonable price as well. Would definitely use these guys again in the future!
I had a great experience with Smart Logistics. They helped me to smoothly move to my new house for a reasonable price. I would definitely use their services again.
These guys are great hugely flexible when the estate agent messed up very competitive pricing the whole team was fantastic dealing with what is a very stressful time for anyone moving couldn't recommend any more. Thanks.
Fast, kindly, excellent. Thanks
Samuel and his team are super friendly and nothing is too much to ask. Such a successful move and took the stress out of the removal for me. Really cost effective and efficient. Can’t recommend them enough. Thank you!!
There was excellent communication from Sam who responded to all my queries in a timely manner. Andy the driver was very helpful, professional and friendly. Great company, would highly recommend.
Highly recommended. Superb service. Professional, friendly, reliable and helpful.
Professional drivers/movers. Arrived on time. Positive and helpful attitude. Good van size, clean and well maintained. Good communication from start to end both via text, calls and emails. I would use them again in the future if needed.
I have used The Smart logistics and the experience is not comparable. The staffs are well trained and what I thought was impossible was made real that I paid more than agreed. Courteous they are and friendly as well. I will forever recommend them for any delivery and removals jobs.
Everything ran smooth as clockwork. This was a very easy move and I highly recommend The Smart Logistics. They were always polite and took great care in loading and unloading our stuff.
If I can give more than 5 * will give for Sam and The driver Ali and his mate,It was amazing services arrival on time Will use it again Thank you
Excellent service. Short notice booking as lost original mover. Incredible team, fast, effective and cost was very reasonable. Would absolutely recommend using again. Should have used them first time! Great guys! Thanks to Sam and his team for all their amazing work.
Used Sam Removals for my house move and highly recommend them for their services. The Team arrived on time and got on with the job in no time. They were very efficient, professional and took extra care loading and off loading goods. Very pleased overall.
Moving houses is a stressful time but Sam and his team accommodated every possible hiccup that occurred during the process. Their flexibility and knowledge has helped to finish the move and make it happen for our family. I would strongly recommend to employ their services
The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
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