The Tree Center is an online retailer specializing in the sale of trees, shrubs, and plants, catering to homeowners and gardening enthusiasts looking to enhance their landscapes. With a vast inventory that includes popular varieties such as Japanese Maple, Crape Myrtle, and Hydrangeas, the company provides customers with a diverse selection not typically found at local nurseries. Operating through their website, thetreecenter.com, The Tree Center offers free shipping on qualified orders, making it convenient for customers to purchase plants from the comfort of their own homes. The company emphasizes quick delivery and effective packaging to ensure that all products arrive in excellent condition. By leveraging their expertise and extensive range of offerings, The Tree Center aims to support customers in creating thriving gardens and landscapes.
The Tree Center garners mixed reviews, with a notable portion of customers expressing dissatisfaction. Many reviewers appreciate the quality and condition of the trees upon arrival, highlighting the great selection and fast shipping as significant positives.
Satisfied customers often mention that their orders are well-packaged and arrive healthy, making gardening easier and more enjoyable. However, numerous complaints arise regarding the quality of the trees compared to local nurseries, with some stating that the trees received are smaller and less mature than expected. Additionally, issues with customer service and warranty claims are frequently noted, with several consumers feeling misled about the products and their return policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.3 | 6 |
| Aug 25 | 4.0 | 16 |
| Sep 25 | 4.6 | 13 |
| Oct 25 | 3.7 | 10 |
| Nov 25 | 4.3 | 11 |
| Dec 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ordering was simple and delivery was quick”
“Beware please”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | 2.8 out of 5 (fair) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: The Tree Center is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 2.8).
60 reviews of The Tree Center. Filter by what matters to you.
Beware please! These trees are far less quality and mature than you can get at a local nursery for the same cost. Their '5 gallon' trees are smaller than any 3 gallon tree I have ever bought. They will also add a subscription by default and you need to ensure you look under the order total for a note that they will bill on a recurring basis later. No refunds! This is the most scammy group of folks I have dealt with in a long time.
I will also be submitting a complaint with the BBB, as this is not an accredited BBB business, and the deceptive practices they are pulling, are flat out deceptive, misleading, and not in the consumers best interest. A tree, plant, shrub, are expensive, and when you live in specific zones, most reputable nurseries, will not ship to a zone during winter. I live in zone 7, and although, weather conditions can change, I found myself in this dilemma with this company. I order 3 trees on 11/20/25, and the weather changed drastically, and so I notified this company on 11/21/25, that I wanted the trees sent in Spring, not wanting to take the chance of losing them. I was not contacted back until 11/24/25 by Rave in customer service, that my options were this: 1. They couldnt pull-back the order, so just refuse them, and have them returned. 2. Or accept them. Mind you, the order had not shipped. It did not ship until 11/25/25 at 12:21. It took your company, 3 days to respond, then, you say refuse them. I opted to accept them, because I did not want trees to die. Also, knowing full well they could have pulled the order back, I believe was untruthful based on what UPS said. They were in a truck back east for 4 days in brutal temps. A total of 8 days all together, hitting, below 10 in spots. It is winter here, Tree Center you cant pull an order back because its the right thing to do, nope, because, they don't opt to do the right thing. I get the trees 12/2/25, and there are no warming blanket/cloth, in the box, the buckets they are in are smashed, dirt is everywhere, and they are completely frozen. This is why I asked a day after I placed the order to hold it, but no, you were lazy, and didn't want to do the right thing. I take pictures and contact them immediately, and yes, I am dealing with Kallie, the same person another person mentions in their review. Kallie asks for pictures, then she wants a scratch test of the bark, which I provide, however this could have been avoided if you had pulled the order back. The whole point is we wouldn’t be in this situation in the first place because they don’t want to do the right thing. The trees are still alive, however, there is no accountability for the lack of warming cloth, the trees are mangled, no leaves, frozen. Is that what I signed up for? No, Kallie, it isn't, you are responsible for it, because customers like me, now will not buy from you anymore, because you say in your email and warranty, if the tree is not planted in 30 days of receiving, it doesnt matter that you bought a warranty, because, The Tree Center, wont pay the claim. A warranty is useless, tell me, Kallie, how do you plant a tree in frozen ground in the middle of winter Kallie? You can’t, and if you were real experts about trees and other things of that nature that you sell, you would understand that you can’t do that nor does the USDA recommend that. Your warranty is a fraud. But like I said in my email, I will file the complaints with all the proper agencies against your company, and should the trees in the ground that I bought from your company die you will in fact, reimburse them or you will be dealing with a civil action. What you’re trying to do here is criminal, unethical, and flat out gross. I will not be buying from you again. I will not recommend people to you and I hope that this review is viewed by anybody and everybody that considers buying from you. Terrible service, terrible, and your warranty, a joke!
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I purchased an olive tree to be an indoor plant as I live in zone 5a. While I knew it couldn't live outdoors as it's too cold, I have many indoor plants that are finicky, but I purchased the extra warranty just in case. Within weeks I noticed it's decline, but I decided to hold out as that can often happen but they generally bounce back. In this case it did not. It's completely dead. When it arrived the root ball was soaked, and I suspect that didn't help. I submitted a ticket and received a response from a Kallie, who essentially informed me that the Warranty is voided as the plant is not in the 'indoors plant category', and was kept in a container beyond the thirtieth day after delivery. They recommended not purchasing the Warranty in the future. A real slap in the face. They offered 20% off on the next one (even though their black Friday sales are offering more). I will never purchase from The Tree Center again, and will make sure everyone knows.
My maple arrived misshapen. It was not damaged, but pruned into an "obtuse triangle" shape, with the main lead cut so it would never grow from there; only the leads to the side would grow, making it lopsided. The base of the tree was wonky. It never should have been shipped out. I would attach pictures but can't. I emailed the Tree Center to tell them how bad the tree was and to ask how to return it; I sent them a picture. They said I could return it but would have to pay shipping, which would have been expensive due to the size of the box. I called the 1-800 number to talk to a person directly, she stated that all customer service requests must be handled via email so there is a record of the communication. I said you could just record the call, but whatever, I complied and sent an email asking for escalation to management. The manager, 'Rave,' stated that the tree appeared healthy and the only option for a refund was for me to pay to return it. I replied that I would be disputing it with my credit card as well as reporting to the BBB. You can't send me a misshapen tree, essentially defective merchandise since I was expecting a normal tree, and then be like, too bad, you now have to pay to return it. If I had changed my mind, that policy makes sense. But sending me a defective tree and then making me pay to return it is not okay. So I asked 'Rave' to escalate it even higher. Since I had only 7 days to initiate a return, I stated I would drop the dispute with my credit card company if they would refund me all but $50 [my total was $180, $30 of which was shipping cost which never would have been refunded anyway]. She got permission from the owner to do that. I replied okay, that I still felt they should refund in full. I settle with this because of I only had 7 days to make resolution before fully out of luck. This was all unacceptable. A waste of time, energy, money, etc. I do not recommend ordering from them - at least nothing that would be expensive to ship back.
Terrible customer service. UPS failed to deliver a tree for no excused reason 2days in a row. Then wanted to sit on a truck all weekend. I informed the company and said because it is so delayed I will return to sender but would love to still receive the tree and even purchase some bushes. Tree center said sure! Sorry ups is giving you problems here is 60% refund have a nice day! They didn’t try to replace the item or make it right. They robbed me 40% (I will dispute it with cc company of course) for “delivery fees” when ups literally failed to deliver it days on days in a row! Terrible company
This place is a scam, the same tree for $20 at home depot costs $167 here. Then there is no refund, just store credit and you need to pay for the return. Also the tree you get will look nothing like the picture. This place is a fraud and deceives people. Stay away!
Very disappointed, American Maple had damaged leaves (possible insect issue), Top of main trunk had been lopped off. Orangeola Japanese Maple was grafted at the top, so we only received three very spindly branches of the Orangeola Maple with a trunk that is totally the wrong colour at the bottom and style. I did query with company and sent photos and got told all was good. AND I got caught with the monthly subscription which I know I did not ask for.
SCAM. I ordered some spruce trees, all of which are either dead or dying (after only 3 months). However the issue is the Thrive monthly membership. I did not sign up for it, as I NEVER enroll in monthly subscriptions. They have been charging my card 9.95 for 3 months and I only just realized it. The email confirmation of my tree purchases with the purchase details/totals are correct but the Thrive membership they snuck in falls below that itemization so a quick check without scrolling to the bottom hides it. The Customer Support Manager would not cancel my membership and directed me online to cancel and would not refund all the fraudulent charges (only the current month). After reading other reviews, we'll see if that actually gets processed. The online subscription cancellation is forward-dated by another month so they will get another month of my money. I can't cancel my credit card since it is tied to this fraudulent subscription for another month even though I never authorized saving my card on this site. Bad product, stolen money and scam support agents. Glad I discovered this early on and didn't lose too much $$. Will try to dispute with my credit card company.
Anyone with basic knowledge of tree care knows that a freshly cut Christmas tree can stay green indoors for weeks with minimal light and no roots. Similarly, a live tree that's been recently shipped and transplanted can appear healthy for 30 days, even if it's not actually surviving. In our case, we experienced a 70% loss around day 45, well after the 30-day guarantee window closed. The company refused to honor the guarantee due to the timing, even though the issues were clearly related to transplant shock and delayed symptoms. A 30-day guarantee simply isn’t enough time to determine whether a tree has successfully taken to its new environment. This policy seems deliberately structured to limit accountability and avoid honoring claims. Disappointed and frustrated. Customers deserve better protection—especially when investing in something as long-term as trees.
I have been pleased with the products that I have ordered, but after my dealing with a horrible, hateful Supervisor, I will never use them again. I saw a reoccurring charge on my credit card. I called to inquire. I was told that I had signed up for a program. I certainly didn't mean to, and it was in error. I explained that I am in full blown Covid with a high fever, and she refused to cancel this subscription. I didn't ask for a refund. I only begged to have her assist me. Nope. Supervisor Callie is a horrible human. I will never use them. If a company can't be kind and helpful with a situation, they won't get my money, ever.
BUYER BEWARE. Products are smaller than advertised and not in the best shape when they arrive because of shipping trauma. I purchased an arborvitae which was professionally maintained by Trugreen and watered via sprinkler as needed. It was planted during ideal temperatures around 4/30/25. After three months the plant died. The Tree Center upon hearing of this offered a 20% discount on the next purchase. I will never again purchase from this company. You are much better off purchasing from a local nursery. Much better products at the same price. Buyer Big Beware!
One of the worst buying experiences. Spent over $1,000 on plants that arrived diseased, with leaves riddled with holes or branches completely broken off. I was told the disease was merely cosmetic and not eligible for exchange, to prune off the damaged leaves (which would leave no leaves at all since there are no healthy leaves), and to avoid getting the leaves wet. I simply asked for an exchange for healthy plants and was told that wasn't an option, and they couldn't help. I was given a store credit for the plants with broken branches, as if I would want to purchase from them again after this. Buyer beware.
The Tree Center is an online retailer specializing in the sale of trees, shrubs, and plants, catering to homeowners and gardening enthusiasts looking to enhance their landscapes. With a vast inventory that includes popular varieties such as Japanese Maple, Crape Myrtle, and Hydrangeas, the company provides customers with a diverse selection not typically found at local nurseries. Operating through their website, thetreecenter.com, The Tree Center offers free shipping on qualified orders, making it convenient for customers to purchase plants from the comfort of their own homes. The company emphasizes quick delivery and effective packaging to ensure that all products arrive in excellent condition. By leveraging their expertise and extensive range of offerings, The Tree Center aims to support customers in creating thriving gardens and landscapes.
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