easy process
easy process
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
easy process
Quick and easy
its really great
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
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Not even one star, because your service advertises that a person can have their tickets MAILED TO HOME ADDRESS. Which is what I ordered to have done. Paid 600 dollars and still have not received my tickets or refund.
try to sell my tickets as I was not able to make the event the sale was almost process but something went wrong and I lost the entire cost of the tickets and the parking over $ 500 in the trash because between stub hub and tick master you Ade fare to complicated to get the tickets and sale at face value
The Queens were fun. I’m glad I went, since it’s likely the last opportunity to see them live, given that Gladys and Patti are both in their 80s. Gladys is a little frail, but she knew what her fans wanted, and did a 30 minute set of all her greatest songs. She and her backups were all up front, and she sang almost every note of every song. Stephanie seems to hate singing all her songs after all these years, so she stretched and morphed them to the point that they were unrecognizable. And “Home” was a travesty. Patti’s wig was horrible, and very distracting. She did a costume change mid-set to an even worse wig. Mostly she screamed high pitched notes while her backup singers did all the heavy lifting. I think she may have dementia, as she seemed a bit lost, and just wandered off stage at the end, not even acknowledging the set was over. Chaka’s voice was amazing. She had really cheesy dancers, but she was mostly able to keep up with them. The arena was packed at the beginning of Gladys, and half empty by mid-Chaka. Stephanie, Patti and Chaka seemed to be competing for who could be louder. By 2/3 of the way through Chaka, I was nauseous from the subwoofers shaking my bones. At that point, we were three hours into the concert, and I was also deaf. So we left. It would have been nice to see the four of them singing together, but by then I didn’t care. It was still a good concert, but much better as an idea than the reality. My ears are still ringing this morning.
Timeliness of the process.
Easy to use. The tickets worked great at the venue.
Hope to receive my tickets
Awesome show!
The concert for sure was amazing and the best money I ever spent. The parking was pricey though and difficult and tons of walking from your car to wherever your seated but we'll worth all of it.
I cant say enough good things about TicketSmarter!!! I was in the queue with Ticket Master for AC/DC tickets for Cleveland show. I was there early and all that and by the time it was my turn, all the pit tickets were sold out!!! Booo! So I check TicketSmarter and BOOM! I got 14 pit tickets at a crazy low price!! I couldn't believe it, but last night it was confirmed!! TicketSmarter has awesome tickets at awesome prices!!
This was my first experience purchasing concert tickets online. It's been awhile, I have a lot of ticket stubs from concerts in my past. This online concert purchase happened seamlessly! It was perfect!
Easy to order
Ease of ordering and map of seats.
The concert was great. The ticket price was NOT! We were charged MORE THAN DOUBLE the box office price for these tickets. On top of that, I had to stay on them about the delivery of our tickets so that we had them in hand before our flights to London. We finally received them one day before we left. The TicketSmarter system is not that great and their mark up is closer to gouging. I won't use them again.
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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