Easy and very convenient
Easy and very convenient
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
Easy and very convenient
Very good communication and received my ticket and instructions with no issues and of course enjoyed an incredible concert, thank you!!
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very easy to navigate the site. Thank you
I had to send an email so they would ship the ticket to me since I am living far from the show. Then I almost didnt receive them on time for the show because I had to flight there (I received the tickets 15 hours before my flight and i had to drive 7 hours to get to the airport). Finally, when I was asking them for a solution or a reprint or any sort of help they couldnt do anything. It is my first and last time using That service.
Willie Nelson, Nathaniel, Myron, Trampled by Turtles, all spectacular. I worked in radio broadcasting for many many years and have attended many concerts. I must say the addition of Bob Dylan, was most disappointing, he was not cordial to the audience, no hello, good evening goodbye, etc., wouldn’t allow his performance on the big screen, therefore impossible to see him or the band, waste of an hour of concert time and costing money he definitely didn’t earn, selffish self-absorbed performer, needs to retire from concerts.😔
I was charged an extra 669.56 for tickets. I contacted company. I am in receipt of 1 set of tickets, yet have 2 charges. I have receipts for all of this, including proof of only 1 set of tickets, yet 2 charges. 1 for 669.56, and the other for 662.60. Company claims there is no problem! AGAIN! I HAVE BUT INE SET IF TICKETS! EXPLAIN HOW YOU JUSTIFY KEEPING ALL $$, YET THERE IS INE SET OF TICKETS ...Your greedy corporation is ONLY focusing on jeeping my money, yet never addresses the ACTUAL LIGISTICS.
The culustomer service personnel are great. I had a problem with my ticket and they resolved immediately. Also ticketsmarter offers a reasonable price point for the events
Easy and fast
Seamless transaction
Quick and easy
Great venue on a lovely campus. Diana Krall was good but not great. Her voice seemed strained at time. Her piano playing was excellent. I attended a Diana Krall concert about 15 years ago and her singing was better then than now.
The Wynonna Concert in Wilmington NC was spectacular. Wynonna sang all her hits and had the audience captivated the entire time! Thank You!
Good price.
I want to see where my seat is on a map. Am I in the aisle or against a wall?
Easy to use.
The George strait concert in buffalo was fabulous. His preliminary acts were on time and very good. The ticket process was very smooth. Only negative was being slow getting out of the parking lot after the concert, but that’s pretty true any concert
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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