3 stars is average
3 stars is average. It was average.
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
It was a good experience
The Andrea Bocelli concert was superb. What was frustrating the tickets. I kept looking in my email for the tickets, and I even called wondering when they would arrive. What I was never told and didn't know was that they came through Ticketmaster. Now that I know, I will not hesitate to order through TicketSmarter in the future.
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
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I had to try about 7 times until the "Place order" button worked. Each time it seemed like something minor was different. For example, only the last time did it give me the choice of Province/State. Maybe software is unstable for Canadian orders?
Your service fees are absurd
Mostly easy
I had to recharge the page multiple times, Apple Pay was not working, I had really hard time with this website.
The comedy show was rescheduled and I wasn't notified. Hopefully the tickets will work on the day it was rescheduled to
I bought very expensive tickets to Metallica in Tampa to find out the seats I picked do not even exist. The section I picked was in front of the ship in Raymond James stadium but the real seats were way on top where they weren’t even seating people. After running all over the stadium to find a seat I was finally given a seat missing the opening bands who I was excited to see. A waste of time and money. I could have bought tickets at half the cost I paid where I was seated. I was very unhappy with the way I was treated
The event was rescheduled, and no notification was sent out, resulting in me traveling a half-day to venue and paying for hotel, meals, etc.
The concert was terrific. The artist were entertaining. Sound quality wasn’t great in our seating area.
Ease of use!
My tickets wouldn't scan so I missed half the concert my phone work fine I bought 1 sand pit ticket that worked fine. When we finally got into the concert there were people in our seats went got an usher and that took 1 hr to straighten out
Very user friendly and fast
Straight - easy to understand options, discount offer, easy to read seating chart.
Didn't provide seat numbers.
Bring back paper tickets! For an unknown reason, somewhere in the purchase process there was a "transfer". This messed up everything, and we had to go to the box office 'back office' and spend 20 minutes unwinding the mess. The concert itself was wonderful except for the awful no talent opening of DJ Brandi Cyrus and the extra loud base that canceled the country music
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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