TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Avevo preontato ma poi ho cancellato. Gli avevo mandato una e-mail per chiedere chiarimenti e non hanno mai risposto (dopo 9 giorni lavorativi). Non rispondono MAI al telefono, ho provato per giorni. Li ho contattati su Facebook e finalmente uno risponde dicendo che ricevono troppe chiamate e quindi non rispondono... Che schifo di Customer Service...
I had to wait nearly an hour to get my car in Fuerteventura – completely disorganized. But what really sets TopCar apart (in a bad way) is their deposit policy: unlike other companies that hold a deposit, they charge it to your card. When they eventually refunded it, I got back about £50 less, with no clear explanation. Wouldn’t use them again.
Aeroporto di Lanzarote, prenotato una macchina e me ne hanno danno una dí categoria inferiore, prendendo comunque l’importo della vettura di categoria superiore. Pessimi
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Schon nach wenigen Km taucht die Warnung auf, Ölwechsel fällig und Wartung, nach Rückgabe nur Achselzucken durch desinteressiertes Personal, Unterschrift des Mitarbeiters bei ordnungsgemäßer Rückgabe des Autos wurde als unüblich verweigert und mit spanischen Flüchen quittiert...
Fue todo muy rápido y muy agradables con nosotros, repetiremos seguro
Nous avons loué une petite voiture pour 1 Semaine à Fuerteventura il a y 2 semaines. Agence très bien, accueil en plusieurs langues. Pas de surprise. 200€ de garantie à payer au moment de récupérer la voiture, car nous n’avions qu’une carte de débit. Ils ont été remboursés sur mon compte 5 jours après le retour du voyage. Véhicule récent et bien entretenu. Merci
J'étais sceptique au vu des mauvais avis lus avant ma réservation, mais en l'absence d'une carte de "crédit" (j'ai seulement une carte de "débit immédiat"), j'ai dû néanmoins choisir cette agence pour ma location de voiture à l'aéroport de Gran Canaria. Finalement, il n'y a eu aucun problème, tout était absolument parfait : la rapidité de la prise en charge (10 min) et de la restitution de la voiture (2 min), la clarté des explications des employés de l'agence, la proximité du parking où récupérer la voiture, l'état de la voiture (quasi neuve, moins de 5000 km au compteur). Comme mentionné dans les conditions de réservation, j'ai quand même dû payer une caution de 700€ (qui est encaissée), mais elle a été reversée sur mon compte bancaire le lendemain de la restitution de la voiture! Certains n'auront peut-être pas eu autant de chance que moi dans d'autres agences, mais celle de Gran Canaria m'a l'air tout à fait sérieuse, je recommande.
Avis mitigé,location de voiture à l’aéroport de Tenerife sud. C’est la première fois que je loue un véhicule et que ma caution est débité totalement (1200 euros) sans sinistre, mais pour la récupérer il faut attendre jusqu’à 2 semaines! Toute les autres locations de voiture que j’ai fait jusqu’à ce jour, une empreinte de carte était réalisé avec un bloquage de fond et non un débit, résultat différent sur les comptes! Assurance supplémentaire presque imposé une 2eme fois, que j’ai refusé vu que je l’avais déjà payé lors de la réservation! Aucun contrôle du véhicule par le loueur avant départ, aucun détails des nombreux dégâts avant départ, par chance j’avais fait des photos de l’intégralité de la voiture pour le retour, et comme je l’avais pressenti, lors de la restitution 2 employés étaient présent l’un pour faire le tour et l’autre pour me facturer les éventuelles dégâts que j’aurais créé ou oublié de prendre en photo. Méthode très limite qui permet de facturer plusieurs fois les mêmes dégâts. Point positif, la voiture louée correspondante à la réservation, et la voiture était nettoyée.
Unfortunately, I have to warn against renting a car from TopCar. Five weeks ago I rented a car at La Palma Airport, that suffered a minor damage during my vacation. We got a replacement car. They charged two times €900 on my credit card. 900 € for the first car and 900 € for the replacement car. Now, four weeks later, they have charged €1.800 - missing at my bank account now - but have not made a claim that I can use for my travel insurance. The phone of the otherwise friendly people in the office refers to customer service. But despite five mails, I have received no response. Not even my confirmation that someone actually reads your request. And you can’t call them. It was a cheap rental. But it turns out that price and quality go hand in hand. Hence this warning.
EVITATELI!!! IMPOSSIBILE FARE CHECK IN ONLINE, NON RISPONDONO A TELEFONO. ARRIVOI ALL'AEREOPORTO E MI PROSPETTANO 4H DI CODA PER RITIRARE LA MACCHINA!!!! RINUNCIO AL NOLEGGIO E NON RESTITUISCONO I SOLDI!!! VERGOGNOSI
Positivo : Que estaba limpio , recogida y entrega aceptable. Negativo: Sin GPS, la pantalla de radio minúscula y no sé veía a la hora de cambiar emisora, aíre acondicionado nulo salía caliente osea sin gas, imagínense sin aire acondicionado en Fuerteventura. Dacia color chocolate.( Muy básico y obsoleto)
Location de voiture à Lanzarote en février 2025 : une très mauvaise expérience. Un monde fou, une file d’attente interminable, et un personnel clairement insuffisant pour gérer l’affluence. Cerise sur le gâteau : ils m’ont facturé une assurance que j’avais explicitement refusée. Résultat : une arnaque pure et simple. Une entreprise malhonnête à fuir.
Top Car booked two time the deposit from my bank account despite not having any damage on the returned car. So now I have to struggle to get 1.800 € back. I will never book them again.
Hired a small car for 12 day stay in Fuerteventura. Price quoted was €286 including insurance. When I picked up the keys a very rude almost hysterical staff member behind the counter shouted and pointed at the screen stating I had not requested "SUPER INSURANCE" so I was not insured???? To get adequate insurance I paid an additional €8 per day (but this did not include lost or broken keys). Cost €382 in the end but I learned a valuable lesson. DONT USE THIS COMPANY. PRICES QUOTED ARE FALSE ADVERTISEMENT.
Der check-in Vorgang ist eine einzige Katastrophe. Wir haben über 1,5 Stunden gewartet und hatten nur 10 Leute vor uns (nach uns waren es mehr als 40 Leute!!!). Die brauchen pro Eincheckvorgang über 20 Minuten - wofür???? Und dann wollen die mir noch eine Versicherung andrehen, die ich nicht wollte. Angeblich braucht man dann die 1000€ Kaution nicht zu bezahlen - die auch noch tatsächlich abgebucht werden!!! Mal sehen, wann ich das Geld wiederrbekomme.
I had an awful experience with Top Car and would not recommend them to anyone. From start to finish, the whole process was frustrating and stressful. The signposting to the car collection area was completely unclear – I had to go to the car and then back into the airport terminal, wasting time and causing unnecessary hassle. The car itself was in a terrible state – covered in scratches, dings, and damage. I was genuinely concerned that they’d try to pin it on me, so I ended up having to take around 50 photos just to protect myself. This level of damage should not be acceptable on a rental car. But by far the worst part was the staff. Every person I encountered was extremely unhelpful, unfriendly, and just downright miserable. No smiles, no attempt to assist, just grunts and cold indifference. It felt like I was a nuisance rather than a customer. The only exception was the guy who checked the car at the end – he was fine – but by then the damage had already been done. I rarely leave negative reviews, but this was genuinely one of the worst customer service experiences I’ve had. Save yourself the stress and go with a different company.
Wir haben ein Auto in La Palma am Flughafen für 4 Monate gemietet. das erste Auto war ok, es musste leider nach 3 Monate gewechselt werden. Das 2. Auto dagegen war ungepflegt, weder innen noch außen sauber gemacht und hatte an die 20 Ditscher. Nach 19 Tagen fing die Kupplung an zu rutschen, wir waren gerade im Norden haben es aber noch nach Hause geschafft. An nächstenTag musste das Auto getauscht werden, man zog mir die 700 Kaution ab und weigert sich, sie mir zu erstatten. Spezialisten hätten festgestellt, ich hätte das verschuldet. Meine heimische Werkstatt sagt, das sei hochgradig unseriös und sei gar nicht so feststellbar: Irgendwelche Vormieter können hin und wieder die Kupplung erhitzt haben, und die Andruckfedern hätten ev dann nicht mehr ganz den nötigen Druck, was zu einer schnellen weiteren Abnutzung führe. Aber die die Kupplung funktiniere dann meistens noch solange bis die Belege aufgebraucht seien. Es seien auch in der Fachliteratur zahlreiche solche Fälle dokumentiert
AVOID AVOID! They also delete any negative comments and BLOCK You. My father hired a car and the clutch burnt after 3 days, they then sent him a €2,400 bill and told him if he didn’t half they would take legal action (they also took out the top insurance) Scam company, avoid at all costs, they will rip you off and scare you into paying by threatening legal action
We hired a VW Convertible from Top Car for five days, taking out the top insurance which we believed covered us for every aspect. WRONG. After three days the vehicle would not go into gear, i am no mechanic but it was as though the clutch had overheated. We waited an hour to have the vehicle towed and replaced. After we arrived back in the UK, we received an email stating that the clutch issue had been caused by the driver and demanding 1400 Euros be paid within 48hrs or the price would go up to 2800 Euros. I explained that we had only had the vehicle for three days and when we collected it there was in excess of 62,000 kilometers on the clock, so surely this had been wear and tear on vehicle that is continually on hire to hundreds of customers. I asked for evidence to show it was us who had caused the damage when we had only driven 120 kilometers in the time we had hired it. We were sent a photograph of a burnt out clutch along with a photograph of a receipt written in Spanish for 2800 Euros and the threat of legal proceedings against us. I have since written reviews on Top Car sight to warn others and i have now been blocked. People should be aware of how this company operate, they are dishonest and have no scruples, so avoid at all costs.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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