TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Very disappointed collected nice car only to find rear tyres bald. Waited all day for pickup lorry to collect and deliver replacement car. Second car shabby and an old heap. Would not use this company again
FRAUD: the booked 7 seats car was „not available“ (although we saw the exact booked car - skoda kodiaq - later at the parking lot). we were offered a vw tiguan for a reduced price but the price was still much higher than the tiguan was priced at the day we made our booking a few months ago. afterwards we complained at the support but no help at all. bookingnr. 2912201 thread::DD8GBuQEe0GXsUM6ldiT2xY:: ] for us this i a kind of FRAUD to rent different cars much overpriced!
I made a reservation at check24 where I paid the insurance to not have to pay deposit. And my surprise is that they inform me that what I booked and paid is independent of them and fot that I did not have insurance and they made me pay an excess of 1200 euros. I try to explain to them that in my voucher it says insurance at all risks, but they make me pay the deposit because I refuse to take double insurance that I have already paid. Then we checked the car and what I find is that the car is dirty on the outside, which I didn't take much notice of, but the trunk and the back seats were dirty, I found sand and dirt, finger marks and even a used handkerchief. Important to clarify that the car was full of damage everywhere, had no GPS, plus dirty, and super old, but did its job, drive I have to add that I ordered a children's chair, and it was the oldest and most used that they could give me, I asked for another one and they told me they didn't have more, only a paid one that of course I refuse to pay if supposedly on the page it is free, "supposedly it was paying for being better." Also they didn't give me the car I booked, apparently it was a similar one, but it's a lie The girl who attended me in playa del ingles very well, was also surprised by the dirt like me and my wife, apologized and tried to give me solutions but none benefited me, she was in a hurry because there were a lot of people and only 2 staff, she told me they could clean my car and leave it at the hotel or pick it up in 20 minutes, but I could not wait, and I took it in that state. I asked the girl who attended me for a refund or discount for my next reservation that I had with them, and she told me that they did not give refunds, and even less because I supposedly made the reservation through another unofficial website and I have to claim to Check24, however, it was her company that I claimed to give my money to. He told me to speak with customer support, and I wrote an email, which was never answered, and I decided to cancel my second booking with them. The worst, despite my previous bad experience, my return of the car in your office at the airport was disorganized, late, people who do not like their work and respond badly. When I ask them in the airport for my email and my refund, they tell me they don't know anything, and when I ask them for my deposit of 1200 euros they tell me they will get it back and they don't give me any proof of the money back, they throw me away as I stabs them. It took me 14 days to get the money back. Poor service, not recommended.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Alquilamos el coche porque tenía una oficina en el aeropuerto pero q más de una hora de cola para poder recoger el vehículo. Y la hora que te vale es la de reserva no la de entrega real del coche que eso me parece ya un morro que se lo pisan...
Aereoporto di Gran Canaria : 3 ore e mezzo per avere l'auto...che non era quella prenotata, ma una di categoria inferiore data per " equivalente".L'auto assegnata era nel parcheggio di un'altra compagnia,trovata per caso grazie al telecomando, L'auto assegnata era messa malissimo: piena di ammaccature e rigature, con le gomme anteriori consumate. Dopo un "vivace" reclamo ci cambiano l'auto e finalmente lasciamo l'aereoporto dopo 3 ore e mezzo dall'arrivo. Per quanto mi riguarda ho chiuso con questa compagnia.
Hoy 16.03.25 he devuelto un coche y no había nadie para atenderme, me ha llegado un mensaje de texto antes de coger el vuelo diciendo que tenían que ver el embrague en el taller el lunes. Tengo grandes conocimientos de mecánica y el embrague está perfecto. Esto parece una maniobra para cobrarme un dinero extra. Me tienen retenido 900€ y les mantendré informados por este canal y todos aquellos que tenga disponibles de las maniobras de estos señores. Por supuesto de no devolverme el dinero esto irá con denuncia en comisaría y el la OCU, además de en todos los medios publicitarios posibles, que es lo único que importa a este tipo de empresas. Espero que reconsideren este tipo de acciones S deshonestas.
been waiting 90 minutes in queue to be served, and still not near the front.What a bad start to a holiday ! don't use them !!! Finally got to the hire car, every panel damaged, lhf wing battered.Very disappointed with the hire car and whole experience.
Altes Auto mit 44000 km, Gurt hat geklemmt, kleineres Auto bekommen als gebucht, 1,5 Stunden gewartet, um die Anmietung am Flughafen abzuschließen
I travel to Tenerife quite regularly as I have a home there. This is the first time I have used Top Car and I found the whole thing very enjoyable. The rental was handled very efficiently and quickly and the return was equally efficient. Some companies when you return a car look over it with a magnifying glass but Top Car as they then take your money any way they can but do not repair the car. Top Car did not go to those extremes. The deposit was in my bank the same day as I returned my car. I will certainly be using them again
Et værre biludlejningsfirma findes simpelthen ikke! Vi ankommer til Gran canaria d. 5 marts 2025 og venter først i kø 1t. 45min. Min mand har booket 2 biler hjemmefra, så han står som "main driver" på begge biler, og det må man åbenbart ikke ( hvorfor kommer deres bookingsystem så ikke med en notifikationsfejl, mens man booker derhjemme!? ) Da det bliver vores tur bliver vi mødt af et uforskammet personale på 3 piger som på ingen måde har travlt, hvoraf den ene beder os skrive navn, adresse, mail og alverdens info (som vi allerede har tastet i systemet da vi bookede bilerne hjemmefra) ned på et stykke papir, for bagefter at hun taster det manuelt ind i systemet. Det tager 100 år.. Hun opdager at min mand står som maindriver på begge biler og vil/kan ikke ændre navnet på den ene bil i deres system (det kan ikke være første gang de får denne fejl i systemet!). Vi må gå ud af køen og downloade deres app så vi kan ændre i bookingen. Det kan ikke lade sig gøre, så vi ender med at ringe til supportcenter, som skal bruge alverdens info og sende en mail til pigerne bag skranken. Da det bliver vores tur igen, taster hun navnene ind manuelt!? Hun skriver navnene forkert i systemet, så efternavn står som fornavn på både "maindriver" OG "second driver" men det var pludselig ligemeget at navnene står forkert !? Da vi så kommer i kælderen og skal hente bilerne, er bilerne ikke klar, og vi skal vente yderligere 25min fordi bilerne skal vaskes først! 3 timer om at hente 2 biler - det er simpelthen den værste service jeg nogensinde har oplevet! En forfærdelig start på vores ferie, som betød at vi måtte udsætte andre ting til dagen efter. Jeg kommer aldrig til at leje bil hos dem igen, og jeg vil ikke engang give en halv stjerne!
Bij doyouspain een aanbieding geboekt. Je kunt kiezen tussen optie wel of niet het eigen risico van 700 te verzekeren. Ik koos voor wel verzekeren. Het kamtoor in het zuiden van Tenerife wordt verkeerd aangegeven in maps van Iphone dus was erg lastig te vinden. Eenmaal op het kantoor werd mij gevraagd of ik een verzekering wilde afsluiten. Ik had al 1 dus vroeg wat is de toevoeging van de tweede verzekering? De medewerkster zei dat ik dan volledig was verzekerd en geen borg van 700 euro hoefde te betalen. Ik vroeg of de andere verzekering te annuleren was, want ik had al getekend en betaald. Volgens haar wel. NIET dus want dat moet voor de reserveringstijd, eenmaal erna dan krijg je het niet terug. ( ik was nb al later omdat het kantoor moeilijk te vinden is) Doyouspain en Topcar geven geen duidelijke info bij het reserveren over de opties voor verzekeren. Ieder voor zich dus. Bovendien kreeg ik de auto mee met maar 3/4 gevulde tank ipv vol getankt!
Notre voiture est tombée en panne. Nous avons dû nous débrouiller seuls pour rejoindre l aéroport. Le taxi ne nous a pas été remboursé. A éviter donc.
Vreselijke ervaring gehad met personeel waren super gehaast en ongeduldig we hadden een kinderstoeltje bij de huurauto besteld die we er zelf niet opkregen (na15min proberen) uiteindelijk naar die dame in het kantoor gelopen en gevraagd om hulp. Die gaf aan we helpen niet en plaatsen niets dit om aansprakelijkheid te vermijden (vind ik beetje vreemd ) nou na lang aandringen van mij en uitgelegd dat we ons kind graag veilig willen vervoeren werd mevrouw steeds chagrijniger begonnen te vloeken in het Spaans . Mijn partner en ik hielden voet bij stuk dat wij geholpen gaan worden hoe dan ook uiteindelijk zag ik dat ze een iso fix systeem hadden een systeem die bij onszelf bekend was en heb daar uiteindelijk naar gevraagd . Geïrriteerd nam de dame me mee naar kantoor en heeft me heel erg geprobeerd te intimideren met haar collega’s door heel dicht op me te komen staan en weer in het Spaans te lopen schelden en klagen , ben zelf beveiliger van beroep dus voel daar weinig voor Wel heb ik daar 90€ extra voor moeten betalen en me heel erg moeten inhouden want wat mevrouw en collega’s niet wisten is dat ik alles heb verstaan en het niet netjes is hoe ze met hun klanten omgaan. Ook het terugbrengen ging met veel chaos en haast we moesten bijna de auto uit vliegen zo werden we gepushed Persoonlijk kom ik hier NOOIIT meer ik vind het schandalig als bedrijven gezinnnen zo aan het lot over laten schandalig👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
Köpte min bil från Sweden Top Car i behov av familjebil då familjen växer. Skulle dock inte rekommendera att handla därifrån då bilen hade många småfel, fel som kan leda till större fel och höga framtida kostnader. Något vi märkte av innan köp som säljaren lovat att åtgärda. Bilen har under 3 veckors tid lämnats in fram och tillbaka då problemen inte blivit åtgärdade enligt överenskommelse. Pga alla fel har min kille varit i kontakt med verkstaden personligen och säljaren, då han i verkstaden glömt att bilen skulle lämnats in, bl.a. blev det utdragen tid, småfel tillkommit under första veckan i mitt ägo, alltså under några få dagar. Under den korta tiden kan inte felen tillkommit, utan tillkommit redan innan köp som vi omöjligen kunnat lägga märke till efter användning. Säljaren har också varit så fruktansvärt dålig och på ett sätt nedvärderande. Jag som kvinna (köpare) kunde han inte kolla i ögonen eller ge svar på mina frågor utan svarade på dem mot min kille. Han förstod helt enkelt inte att det var jag som skulle köpa bil även om både jag och min kille sagt flertalet gånger att det är jag som skulle ha bilen. För att tillägga så märkte vi även precis vid köpa att bilen stått obesiktad och obrydd sedan oktober (köp i februari) där säljaren skyller på att min kille letar efter fel som uppstått under första veckan. Återigen, när den stått obrydd så länge har de garanterat inte fixat bilen inför försäljningen därav är de fel som tillkommit nu något som varit innan köp. Också där säljaren inte svarar på samtal (under öppningstid) och när han väl svarar så säger han att vi inte kan ringa honom 40min efter öppning för att han inte vaknat än…och säger ”att om man köper begagnade bilar så finns det fel på bilen”… tänker ändå att det är en verkstad och inte privat så då bör allt fungera som det ska, vissa fel kan ju också leda till osäkerhet för förare och passagerare om man spekulerar i säljarens tankesätt. Oprofessionellt och oseriöst!!!
krankheitsbedingt konnten wir den Mietwagen erst nach dem Abholtermin stornieren. Es wurde nichts berechnet und ohne großes hin und her die Stornierung akzeptiert. Das nenn ich Kundenservice !!! Super !!!
We have rented 3 times from Topcar La Palma, each time the hire has gone well, reasonable pickup and drop off times, good clean car. This last time I noticed the deposit refund was not the same value as the debit and queried this with them as there was no damage report. The discrepancy turned out to be exchange rates and they provided the refund receipt as proof. It took one week to process the query which I think is reasonable. I am happy with their service will use them again.
Alt gik hurtigt og smertefrit.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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