Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	1,000	100%	+0.4	● Low

2.9 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.9▲ 0.4
12-month avg: 2.6
All-time: 2.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
TopCarThis company	2.9 out of 5 (fair)	100 out of 100	2.9 out of 5 (fair)	2.2 out of 5 (poor)	2.6 out of 5 (poor)	+1%	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.5 out of 5 (good)	4.4 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	3.8 out of 5 (good)	4.8 out of 5 (good)	—	998

Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).

Reviews

500 reviews of TopCar. Filter by what matters to you.

2.9ⓘ

Customer reviews (1,000)

0 reviews in the last 12 months

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aad vanw

1 review

Jan 25, 2025

Via DoYouSpain een auto gehuurd bij Topcar

Via DoYouSpain een auto gehuurd bij Topcar op de luchthaven Tenrife Sur. Prima verlopen, snelle afhandeling en vriendelijk personeel. De auto vertoonde beschadiging die ook was vermeld op het huurcontract. Verder had de auto overal kleine beschadigingen en krassen, maar technisch in prima staat, op advies van de medewerker hiervan foto's gemaakt. Bij het inleveren van de auto werd hier niet naar gekeken, omdat de omvang kleiner was dan 2 centimeter. De borg, die volgens contract wordt afgeschreven van de creditcard, maar liefst € 900, stond een dag later weer op de rekening teruggestort. Dus voor mij is Topcar een zeer goede verhuurder, die een voor billijke prijs een goede auto verhuurt.

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Claude

1 review

Jan 20, 2025

Le parcours du combattant

Le parcours du combattant, je suis restée 7 semaines sans mon Iphone..Une vraie Galère, et cela dans la période de NOEL. Après mon retour en France, je me suis rendu compte que j'ai oublié mon Iphone dans la voiture louée chez TopCar à Lanzarote. Je l'ai géolocalisé. Après 2 jours, j'ai téléphoné sur mon Iphone et une dame de TopCar (l'unique qui a été aimable) m'a répondu qu'ils avaient bien trouvé mon Iphone et qu'il faut que je leur envoie un colis afin qu'ils puissent m'envoyer mon Iphone. Un mois après l'expédition du colis demandé à Lanzarote, mon Iphone ne m'est pas encore revenu. J'ai appelé TopCar à plusieurs reprises, soit on me disait qu'ils ne pouvaient pas se déplacer pour m'envoyer mon Iphone, soit on prétendait que mon Iphone n'était pas chez eux...MENSONGES et cela à plusieurs reprises… Quand j'ai compris que jamais TopCar ne me restituerais mon Iphone, j'ai réservé un vol pour Lanzarote (heureusement que je suis retraitée). J'ai appelé TopCar pour les prévenir que j'arrivais le lendemain pour récupérer mon Iphone...on m'a encore affirmé qu'ils n'ont pas mon Iphone...C'est alors que je leur ai dit qu'il y a un grand problème chez eux. Le jour de mon départ pour Lanzarote, une dame de TopCar m'a rappelée pour me dire que mon Iphone a été retouvé. Après l'atterrissage, direction l'agence TopCar où on m'a enfin péniblement rendu mon Iphone dans le colis que je leur avais envoyé. MERCI TopCar !!!

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Ron Finch

1 review

Jan 16, 2025

Worst Customer Services in the history of Customer Services.

Edit: The reply from Top Car below just shows once again that they don't listen. The issue isn't whats in their terms and conditions, the issue is that they have penalised me financially for following advice that I was given by one of their staff. And without actually giving me the opportunity to return the car to Lanzarote after discovering how much they were going to charge me for this. My point also still stands that it was impossible to get through to customer services when it mattered. I hired two cars in Tenerife, one in Gran Canaria, one in Lanzarote, and one in Fuerteventura over the course of 4 weeks Dec 2024 - Jan 2025. Some cars were great, some not so much. One car (Tenerife) had minimal coolant and no screenwash when I collected it. But the two main issues were: 1) It was impossible to contact customer services on the number they provide on the paperwork and on the website. They just don´t answer the phone, ever. 2) I returned the car to Lanzarote airport a few hours before the end of the rental and asked if I could return it to the ferry terminal instead as we had a boat booked to Fuerteventura. I was advised that there wasn´t a TopCar office at Lanzarote ferry terminal, but I could return the car to Fuerteventura airport if I took it on the ferry, for a charge of 30 euros. So, after trying to confirm this with the customer services number that never answers and finding that there was a huge queue for TopCar in the airport terminal building, and being assured several times that it was OK by the guy at Top Car returns in the car park, we made a new ferry booking to take the car to Fuerteventura. However, when we returned the car at Fuerteventura they said that wasn´t allowed, and eventually TopCar advised that they were going to charge about 800 euros in addition to the 30 euro fee (and extra day of hire) that we´d already accounted for and that we had been advised verbally would be the only additional cost. Customer Services didn´t take into account in any way that a TopCar agent had misinformed us, and just kept referring to the standard terms and conditions, which obviously conflict entirely with the advice we were given. I will never use this company again. Next time in the Canaries it will be Cicar or any other company except Top Car. I´m still fighting for my refund of additional charges to be accepted.

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Month	Average	Reviews
Aug 24	3.0	26
Sep 24	3.2	23
Oct 24	3.4	24
Nov 24	2.1	28
Dec 24	1.8	31
Jan 25	2.4	24
Feb 25	3.0	24
Mar 25	2.6	46
Apr 25	1.9	33
May 25	3.1	29
Jun 25	2.9	22
Jul 25	2.6	19

TopCar reviews & trust report

TopCar has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 196 positive reviews

Top complaintsof 286 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Via DoYouSpain een auto gehuurd bij Topcar

Le parcours du combattant

Alternatives to TopCar

Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

Snap Rentals

JUCY Rentals

The CrowdTrust Experience⭐

No help or service at Topcars Tenerife SUR

Diffidate da TopCar

Waiting for our deposit of Euro 1200 to…

Shocking

Worst Customer Services in the history of Customer Services.

Ich habe mich für das Audi Cabrio…

Someone brought in EVs without training the staff

Attenzione al deposito cauzionale

We had to wait over 1.15 hours in a…

Very good experience

Nie mehr bad-car

Gutes Auto

God oplevelse og fin bil.

Really nice Time with the Car from…

Pas TopCar

Avoid it

Tenerife zuid

Ottimo noleggio

About TopCar

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