To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
To the Cloud Vapor Store enjoys a strong reputation among customers, with many praising its great prices, fast shipping, and excellent customer service. Reviewers frequently highlight the responsive support, noting that issues are addressed promptly, such as shipping mishaps and product concerns.
Many express satisfaction with their purchases, often mentioning the store's competitive pricing compared to other retailers. However, there are notable complaints regarding customer service, particularly involving a representative named Tyler, who has been criticized for his handling of refund requests and complaints. Some customers report dissatisfaction with refurbished products and the associated return policies. Overall, while the majority of experiences are positive, the negative feedback regarding customer service and product quality indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 76 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Great customer support”
“This store charged me and then didn't send my part of my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 76 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: To the Cloud Vapor Store is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 4.2).
76 reviews of To the Cloud Vapor Store. Filter by what matters to you.
1. Free shipping. Shipped immediately, arrived in 1-2 days (I forget because I was out of town). 2. 100 dollars less than MSRP for Carta 2 3. Gave me an awesome sticker 4. They let me know about a possible issue with the Carta 2 herb atomizer getting an error message effecting 1-2% of units. I will look out for a firmware update to resolve this before buying it. Thanks again!
I've used these guys for about 4 years or so. I've always had great customer experiences with them. They have great store policies about returns and price matching (which I've done a few times). Best part though is the personal touch. When I email them I know I'm going to get a quick response and they genuinely try to answer questions about the products they sell. They'll also work with me on special requests (like splitting payment across multiple cards to use up a gift balance). In case it's not clear from the rest of this review, I'm definitely going to purchase from them again.
This is the second time I have purchased a high end vape from Tyler at To The Cloud Vapor Store. My experience has been absolutely perfect each time. Tyler really took time with me to help me settle on the right devices. When you are spending this much money on an item you really want to be sure you are getting exactly what you want at the best price. The prices are always good, the customer service has been amazing and my vape showed up right on time. Since my first purchase 5 years ago, I have sent several friends their way and will continue to purchase from them. Great Company!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Quick and Easy
Great products and great prices,quick delivery,highly recommend
I’ve ordered from To the Cloud several times now and every time has been terrific. They got the brand new Proxy in and their “in-stock” alert notification worked perfectly and I was able to get one. Shipped out the same day as my order and I got it one day early - ordered on Friday and received on Monday. I have nothing but good things to say about them.
Tyler and the rest of the To The Cloud people are the best. Excellent communication, blazing fast shipping and let me tell you… the Puffco Proxy yo!!! It’s sick. Can’t wait for the Bub attachment! Don’t hesitate with these people, they will take care of you!
HORRIBLE COMPANY! My experience is with a guy named Tyler Browne who is the ONLY EMPLOYEE. I placed an order for a vaporizer that did not arrive and I then opened a missing package claim with ups and also filed a police report per ups request so they could issue the refund with the company and another product could be sent out. Tyler Browne assured me they would send another product and just to get him that number and any info I could so I sent him a copy of my claim with ups and instructed him that ups told me all he needed to do now is update his claim for the item and they would refund the money to him. Tyler Browne tried claiming ups had no knowledge of it, but at one point told me he had an open claim with them on it. He made up all kinds of lies with nothing to back them up and even attacked my character and use vulgar language with me. Ups was very open about the matter to me and apologized for their driver signing for the package and leaving it when that was not what was supposed to happen. They told me to have the company contact them so I sent their info to Tyler Browne but he didnt seem to care and never contacted the ups office handling the claim or did he ever call the correct police agency. I told him what police agency I filed the report with and he made up a lie saying he called and they had no record of it. I asked what number he called and he sent me a number of a different police department that the one handing it. Come to find out he called the wrong police station and then when I informed him of his mistake he told me he could not invest any more time on this matter and to contact my credit card company for a refund. I have all the emails for proof if anyone wants them let me know. In the end Tyler Browne has backed up my claims with his slanderous reply(which has been removed due to his abuse of power) and no professionalism at all in his actions. He wasted countless hours of my time with no intention of ever issuing a refund or sending another item. All he had to do was update his already opened claim with a police report number and he would have received a refund and now that my credit card company has issued the charge back he is all upset again, poor little Ty Ty. Just wanted to warn everyone of this company and to stay far far away!" DO NOT ORDER FROM THIS COMPANY OR WASTE YOUR VALUABLE TIME! Tyler Browne will gladly waste your time if you do! The other way you can tell they are scammers and hiding negative reviews from you is to check their Facebook. They used to have a “reviews” section till too many people left negative reviews and they deleted them all and took away your ability to leave a review for them on their page because they know they are ripping you off and want to hide it from the public! They also made it impossible for you to comment on their posts because of the same reason, they had to cover up and delete all the negative comments to hide the truth from you!! Just an update, to verify all Tyler’s claims to be untrue. Full refund received and Tyler’s claims were unfounded. A complete waste of your time if you order from Tyler and his mom and their garage run operation.
Buyer beware. They don't take Paypal for a reason. They sell pax as refurbished but the one I got from them to use as a herb vaporizer only (I didn't want to use herbs in my new pax 3 so I bought this one strictly for herbs and the new one for extracts) but it has a smaller oven than my pax 3 from pax as well as my beat up pax 2, it doesn't charge as fast as the pax 2 or 3 and rattles when finished heating. Pax authentic concentrate inserts and screens don't fit at all like in my pax 2 & 3 from pax. No help from the seller at all. Protect yourself if purchasing from this place so that you are able to provide your own remedy. I'll also update this review to provide a YouTube link soon showing the same issues I shared with the seller via video. Think about it What company ever asked you to submit videos of defective products just to be offered a return? Also the sellers reply is full of lies. I never stated the device did not come on and only contacted him once. What scam could I be doing by asking to return his defective device for a refund? If the device works fine he can resell it but he knows it's defective and doesn't want it back.
THE BEST HANDS DOWN ANYWHERE!!!! every experience has been awesome with easy communication quick shipping times. Add that things are covered by warranties and ability to trade in trade up where else would i go? thanks so much guys its great that in an industry overran by greed theres a better option!!!
Seriously the BEST online purchase experience ever. To the Cloud shipped my order fast. Help me out with a post order question so I give their customer service an A+ When my vapes arrived everything was in good working order with accessories and being well packed. I save about $150 from every other site i could have bought from online. On the Cloud is the place I will order my vapes from in the future. Proud to recommend them.
I just had the worst shopping experience with To The Clouds Black Friday sale. I ordered a DaVince Miqro Explorer kit in Onxy, and they sent me a Graphite one instead. After talking to Tyler, he agreed to exchange it for the Onyx one that I ordered, so I mailed it back and was sent an Amethyst one this time. Extremely frustrated, I requested my money back and got a return label from Tyler. I took the Miqro to the post office the next day where I waited in line over 30 minutes. When I got home, I got an email from Tyler telling me that if I have not yet returned the Amethyst Miqro, I could keep it for my trouble. When I told him that I already returned it and asked if he could send me another one, he said it was not possible. So, for actually going through the trouble of returning the wrong color Miqro, I got nothing. Even more frustrated, I again asked for a refund. Several days passed and still no refund, even though the package tracking says that To The Clouds got my return. Even more annoyed, I had to email Tyler again to one again ask for my money back. He finally did it. But the most frustrating part of all this is that because I was screwing around with Tyler and To The Clouds I missed out on other vape store's Black Friday specials on the Miqro Explorer kit in Onyx. So, I ended up with no Miqro in Onxy. I just wasted a bunch of time, and gas money to drive to the USPS for nothing thanks to Tyler and To The Clouds.
this company is awesome stands behind his products and shipping awesome.. i will always be a customer for my vapes...
Was a bit wary at first about the used PAX but had a friend refer me after getting his. When I got the thing was pretty blown away. Came in what appeared to be new condition and was told if I didn't like vapor I was covered with the trial period.
To the Cloud Vapor Store is a leading online retailer specializing in high-quality cannabis vaporizers. The company offers a wide selection of authentic products from top brands such as Storz & Bickel, Puffco, and Arizer, catering to both novice and experienced users. Customers can expect competitive pricing, easy return policies, and fast worldwide shipping, making it convenient for vaporizer enthusiasts to shop for their preferred devices. Additionally, To the Cloud Vapor Store provides a lifetime trade-in program, allowing customers to sell or trade their used vaporizers, promoting sustainability and customer satisfaction. With a knowledgeable and honest staff, the company aims to offer professional advice to help customers select the perfect vaporizer for their individual needs. Whether for personal use or as a gift, To the Cloud Vapor Store serves a diverse clientele looking for reliable and efficient vaporizing solutions.
This profile hasn't been claimed by the business owner.
