We are really pleased with our…
We are really pleased with our property. Nick and Staff were very helpful. For now everything seems to be fine.

Townends Estate Agents, now rebranded as Stirling Ackroyd, is a prominent real estate agency serving the London and South East region. With over 100 years of industry experience, the company operates a network of more than 35 branches, providing a comprehensive range of services to landlords, homeowners, buyers, and renters. Their offerings include property valuation, chartered surveying, and property development and maintenance, ensuring that clients receive expert support throughout the property transaction process. Stirling Ackroyd employs a dedicated team of over 400 trained professionals who leverage their local knowledge to meet the diverse needs of their customers. By maintaining open lines of communication, the company ensures that clients are kept informed at every step, enhancing the overall experience. With a focus on delivering valuable services and fostering strong client relationships, Stirling Ackroyd continues to be a trusted name in the real estate market.
Townends Estate Agents receives a significant amount of criticism from customers, with many expressing frustration over poor service and lack of communication. Reviewers frequently describe the agency as incompetent, citing issues such as delayed responses to urgent matters and mismanagement of properties.
Tenants report problems with maintenance, including heating and plumbing issues that remain unresolved for extended periods. However, there are a few positive remarks, particularly about individual staff members like Mark Shepherd, who is praised for his professionalism and dedication. Some customers appreciate the friendly demeanor of certain team members and quick email responses. Despite these isolated positive experiences, the overwhelming sentiment is negative, with many advising others to avoid the agency altogether.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 106 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Excellent service, thank you for helping us sell our home”
“I use them to manage my property for renting”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 2.0 out of 5 (poor) | 1.7 out of 5 (poor) | — | 106 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Townends Estate Agents is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 1.7).
106 reviews of Townends Estate Agents. Filter by what matters to you.
We are really pleased with our property. Nick and Staff were very helpful. For now everything seems to be fine.
Hi my name is Jackson Spinola I’m here To say thanks to Taija Bryan she’s very hard worker, and she help a lot on the renting off there house I’m now thanks a lot Taija Bryan.
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Townends Estate Agents, now rebranded as Stirling Ackroyd, is a prominent real estate agency serving the London and South East region. With over 100 years of industry experience, the company operates a network of more than 35 branches, providing a comprehensive range of services to landlords, homeowners, buyers, and renters. Their offerings include property valuation, chartered surveying, and property development and maintenance, ensuring that clients receive expert support throughout the property transaction process. Stirling Ackroyd employs a dedicated team of over 400 trained professionals who leverage their local knowledge to meet the diverse needs of their customers. By maintaining open lines of communication, the company ensures that clients are kept informed at every step, enhancing the overall experience. With a focus on delivering valuable services and fostering strong client relationships, Stirling Ackroyd continues to be a trusted name in the real estate market.
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