Townends Estate Agents, now rebranded as Stirling Ackroyd, is a prominent real estate agency serving the London and South East region. With over 100 years of industry experience, the company operates a network of more than 35 branches, providing a comprehensive range of services to landlords, homeowners, buyers, and renters. Their offerings include property valuation, chartered surveying, and property development and maintenance, ensuring that clients receive expert support throughout the property transaction process. Stirling Ackroyd employs a dedicated team of over 400 trained professionals who leverage their local knowledge to meet the diverse needs of their customers. By maintaining open lines of communication, the company ensures that clients are kept informed at every step, enhancing the overall experience. With a focus on delivering valuable services and fostering strong client relationships, Stirling Ackroyd continues to be a trusted name in the real estate market.
Townends Estate Agents receives a significant amount of criticism from customers, with many expressing frustration over poor service and lack of communication. Reviewers frequently describe the agency as incompetent, citing issues such as delayed responses to urgent matters and mismanagement of properties.
Tenants report problems with maintenance, including heating and plumbing issues that remain unresolved for extended periods. However, there are a few positive remarks, particularly about individual staff members like Mark Shepherd, who is praised for his professionalism and dedication. Some customers appreciate the friendly demeanor of certain team members and quick email responses. Despite these isolated positive experiences, the overwhelming sentiment is negative, with many advising others to avoid the agency altogether.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 106 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Excellent service, thank you for helping us sell our home”
“I use them to manage my property for renting”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 2.0 out of 5 (poor) | 1.7 out of 5 (poor) | — | 106 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Townends Estate Agents is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 1.7).
106 reviews of Townends Estate Agents. Filter by what matters to you.
This review is for Mark Shepherd at the Englefield Green office. Mark was very professional, he was honest and we had a great experience with him. Mark really went above and beyond and we highly recommend. Thank you so much!
Found them very friendly with great communication. I could always get through to speak to someone straight away and they were always haooy to help. Very happy.
From the first moment I spoke with Claire at the Staines branch I knew they were the estate agent for me. Claire gave me fantastic advice before I even instructed them. Every step of the way Claire and Derek kept me in the loop, gave me honest helpful advice and Ironed out any creases that occurred along the way. They secured a sale within the first week of the flat being on the market, which completed in under 4 months. Well done Staines branch, friendly, helpful and great job done. Would highly recommend!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service, thank you for helping us sell our home.
I have had the absolute pleasure of dealing with a fantastic agent named Luka Mihaljinac with regards to purchasing a property. There have been a number of challenges to secure the property and Luka has gone over and beyond to be helpful. What has also been refreshing is his total transparency which is often not the case with a lot of agents. I would thoroughly recommend him and his entire team if what you are looking for is a seamless and honest experience.
Professionalism, Quality, Responsiveness, Value Townends Estate Agents are 💯% Fantastic, the Best Estate Agents with an Amazing, Friendly and professional help. Highly recommend Estate Agents. 5* Their staff Ben was the first person I met. Ben and their other team assisted me and my wife to complete our purchase and we got our first home yesterday. They were always friendly and professional to help us at every stage of buying the property. — I’m more than happy for Townends Estate Agents. Highly recommended for everyone, 5 *. Thanks by all my heart ♥️ Kind Regards MUHAMMAD
Just had a viewing with Max and he is very fun and professional person.
Excellent !, Very Professional and Swift. Aaron Potter is star, he achieved what I could not imagine, his help during weekends is what led to eventually securing a property, I highly recommend him, very supportive and always open to suggest alternatives. He is an Asset Townends.
They were amazing, they help me in every step of my application, highly recommended ☺️
I started my Real Estate career at Townends and I couldn't of asked for a better agency to start at. They were very thorough in teaching me how everything works. Bethany and Carlo were especially good. They are a big family and are very knowledgeable in their area. I have never met nicer Directors of a company, they made sure I was fully supported throughout my stay at Townends which definitely left a lasting impression. There is loads of support, a great work-life balance, room for progression and a good commission structure. Great company and staff, highly recommend.
Diana and Ivana where really helpful in helping me find the ideal home to move into. They were great when it came to communicating and where always truthful to me when it came to giving me information about my renting options. I would highly recommend renting from them for anyone who needs an honest agent (which are very hard to come by these days)
Huge thanks to Aggie from Chiswick Townends for finding our dream home. Excellent communication along the entire process made it stress free. Thanks Aggie!
I rented a property through these it was worse of my life I had to give up my job as child care was a issue I needed to change date of rent to do this charged me half a month's rent for this then when I needed a back boiler fixing it took a year and they only had it sorted when I was leaving the men on the phone talk to women like crap think we are stupid then when I left I left a small skip of rubbish baring I was alone with 4 kids I said could pay the 200 of my deposit for a skip they went and got a company charging me nearly a months rent to remove few bits n also most was already there from last tenant as it wasn't clean when I moved in I paid alot of money re doing a kitchen with my own money got carpets n laminate through out and they threw a bill at me like that for small amounts left then when came to me wanting my halfs month rent taken of my last months rent it's vanished dnt no what I am on about bullsh** never use these I have never met a more nasty set of people now need to learn how to communicate correctly when others are in a bad situation why make it worse with lies n lack of remorse communication issue with the lot of them at idle branch!!!
Townends High Street South Norwood. I want to say Ashleigh,Aaron & Alpha were a breath of fresh air after my first marketing of my property with a well known estate agent. Professional, committed and were everything good not the norm you hear about estate agents. I have no hestitation in recommending these The A team as I fondly named them. Thank you for all your help and support.
When looking to sell my fathers run down large terrace house I turned to Townend for help and advise. Martin called at a prearranged time and when he was running slightly late the office called me to apologise and tell me the time he would arrive. Martin advised on putting the property up for auction which would save on selling fees. Townend arranged everything with the auctioneers whom also contacted me. The property was sold within a week of it going up. The auction company were amazing. They kept me informed of all developments more than the solicitors, Townends kept in contact and were there for me on the end of a phone to advise with the mountain of questions a queries I had. I can not fault the sale or any aspect of the service at... 100% happy customer thank you Townend Estate agents for making a harrowing time a lot easier
I never, EVER thought I'd be giving a good review to an Estate Agent, but the guys in Putney really added value for us. Our house purchase was delayed and delayed for months (no chain!) due to solicitor incompetence. The agents in Putney were really good with keeping us informed - we got much more help from them than our own solicitor. Would recommend and use them again.
Townends Estate Agents, now rebranded as Stirling Ackroyd, is a prominent real estate agency serving the London and South East region. With over 100 years of industry experience, the company operates a network of more than 35 branches, providing a comprehensive range of services to landlords, homeowners, buyers, and renters. Their offerings include property valuation, chartered surveying, and property development and maintenance, ensuring that clients receive expert support throughout the property transaction process. Stirling Ackroyd employs a dedicated team of over 400 trained professionals who leverage their local knowledge to meet the diverse needs of their customers. By maintaining open lines of communication, the company ensures that clients are kept informed at every step, enhancing the overall experience. With a focus on delivering valuable services and fostering strong client relationships, Stirling Ackroyd continues to be a trusted name in the real estate market.
This profile hasn't been claimed by the business owner.
