Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
Trinity Logistics receives high praise for its exceptional customer service and efficient communication, with many reviewers highlighting the helpfulness and responsiveness of their staff. Customers appreciate the ease of arranging shipments and the quick turnaround times, often mentioning specific representatives like Kelsi, Doug, and Peter for their outstanding support.
However, there are notable complaints regarding the accounting process, which some find cumbersome and inefficient, often requiring multiple contacts to resolve issues. Additionally, there are concerns about load management, with instances of overweight loads and delays reported by carriers. Despite these criticisms, the overall sentiment remains positive, reflecting a strong reputation for service quality in the logistics sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 905 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 15 |
| Sep 24 | 4.4 | 13 |
| Oct 24 | 5.0 | 10 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.6 | 9 |
| May 25 | 1.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer service We received from our contact is just outstanding”
“The accounting process needs a lot of work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | −8% | 905 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Trinity Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
500 reviews of Trinity Logistics. Filter by what matters to you.
Logistics Coordinator Taylor Holthaus was advised that carrier had been overloaded and didnt care, however he was quick to blame the driver for not getting scaled immediately. Taylor refused to compensate the driver even after prove of overweight by shipper was provided.
I recently got a load and unfortunately we had to cancel since the delivery place was previously delivered and the road was not the best for our company's trucks since a load was previously delivered to the same place and one of the trucks It broke and had to be towed several times. The broker got upset and did not understand our argument, he notified us that they would not give us more trips for making the cancellation. Unfortunately the cost of the load does not compensate for the breakdown of a truck at that delivery location.
broker is asking us (the carrier ) to pay for unloading lumper service ( 296$ ) Also threatening to refuse detention if we continue to "argue" about unlaoding fees.... broker name Tiffany Daniels - BEWARE !
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Please stop relaying to our reviews stating that you have not received a response from the driver! Your company has spoken with us both and still have not find a solution to our problem! Wrongful company...Do not recommend! We've worked for Trinity since 4/30/2021. Our companies work ethic was so excellent to the point we formed a personal relationship with your broker Zak. The relationship between us and Zak became so great to the point he felt comfortable with calling the driver directly to cover loads that he needed. It gets interesting... On 4/13/2023 we were asked by Zak to cover a last minute load from Michigan Peat in Hawkinsville Ga to Home Depot in Aiken SC that he couldn't get covered because honestly the rate posted was too low for any hauler to take unless they were coming through the area and needed something to get them back to SC (in my opinion). The driver proceeded to Michigan Peat for this last minute appointment. The driver was instructed by an employee ON THE YARD to enter the office to receive his paperwork for this delivery. Upon entering the facility the employee at Michigan Peat made the statement of "Don't Rush Me!". The driver informed him that someone instructed him to enter the facility due the paperwork being ready. The conversation escalated at this point. I'm not sure if this employee by the name of MARK was having a bad day or not due to us being there nearly EVERYDAY and never having an issue. He informed Trinity that he did not want the driver on the yard anymore. The driver did NOTHING wrong in this situation! I then took the initiative to reach out to the customer which is Kellogg to make a compliant. When Zak & his boss Joe got wind of me reaching out to Kellogg they decided to black list us as a whole company. I have been reaching out to Kellogg, Trinity, and Michigan Peat concerning this complaint. I will CONTINUE this matter until I feel it is addressed CORRECTLY. Joe is NOW trying to make us look bad as a company due to me reaching out to his customer but that's ok. If you allowed us to work for you that amount of time, it's obvious that we weren't so bad over all, right? RIGHT! We as a company will ALWAYS stand for what's right! You as a human will not treat anyone wrongfully and think there will be nothing from it. Fyi, we're not concerned about running for your company anymore because at the end of each day you will need us as truckers when it's all said and done. Also, I will post this review daily to let EVERYONE know how Trinity works as a WHOLE. If the owner allows his/her company to be operated in this manner then it's sicken! For the person monitoring this page, please do not ask for the shipment number & DOT because this information has been provided in a previous review. Your company should be aware of this issue due to it being ongoing. Respectfully Written, Shakita
Don’t ever book a load with Kokomo office zahari.zahariev. Lied about a load we where to pickup today 5/24 in Florida. After my driver arrived and waited 45 minutes to check in only to find out they sent another truck to pickup the same load. Called Zaharia who spent 20 minutes trying to tell me the load didn’t exist while my driver is talking to the shipper and the driver picking it up. Then refused to pay TONU stating the load did not exist. I absolutely can not stand being lied to or treated like I don’t know anything after 35 years in transportation. I would recommend never booking a load with Trinity the signed rate sheets mean nothing and you’ll end up loosing a day over this BS. I also called our DAT rep and filed a Bad Player report. I will also file this same complaint on their DOT authority review.
Driver avoid....you guys make mistakes scheduled time, not my fault right .Need waiting three days of delivery. that's no problem...you say pay $150 day is it's kidding me. holding my truck three day you know how much can I make... damn
Took a load the broker could not get anyone to book all day long and then when we show up to get loaded, we were forced to spend 6.5 hours at the customer and still was not awarded any detention pay whatsoever. Horrible behavior from a brokerage that has been pretty fair in all previous experiences.
Posted time on your portal was AM when we booked a load.After that we received RC without times on it,when driver arrived at the pick up shipper told him pick up is 7 pm instead of 11 am,huge difference.Looks like someone intentionally manipulate with times.
Carrier arrived at destination on Saturday March 25th for a “strict” delivery time of 7 am on Monday, March 27th. Carrier was contacted multiple times before pickup and at pickup emphasizing the strict delivery time of 7am. Receiver was unprepared for delivery and the unloading of the materials did not occur until 11 am on Tuesday, March 28th. Even though we were provided minimal compensation, we have lost wages due to the need of cancelling next booked loads. The broker was unprofessional and did not accept any fault.
Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
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