Good follow up once the emails were…
Good follow up once the emails were going through on their end

Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
Trinity Logistics receives high praise for its exceptional customer service and efficient communication, with many reviewers highlighting the helpfulness and responsiveness of their staff. Customers appreciate the ease of arranging shipments and the quick turnaround times, often mentioning specific representatives like Kelsi, Doug, and Peter for their outstanding support.
However, there are notable complaints regarding the accounting process, which some find cumbersome and inefficient, often requiring multiple contacts to resolve issues. Additionally, there are concerns about load management, with instances of overweight loads and delays reported by carriers. Despite these criticisms, the overall sentiment remains positive, reflecting a strong reputation for service quality in the logistics sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 905 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 15 |
| Sep 24 | 4.4 | 13 |
| Oct 24 | 5.0 | 10 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.6 | 9 |
| May 25 | 1.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer service We received from our contact is just outstanding”
“The accounting process needs a lot of work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | −8% | 905 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Trinity Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
500 reviews of Trinity Logistics. Filter by what matters to you.
Good follow up once the emails were going through on their end
The only reason I didn’t give 5/5 is because I wasn’t sure when my shipment would arrive. As far as Trinity Logistics, I appreciate the organization, timeliness and communication. The staff member, Alison, that I worked directly with was extremely helpful and knowledgeable. I will definitely use them again.
As far as shipping this is absolutely the BEST logistics company and make it very easy to ship very large difficult shipments ship very easily and very nice customer service people, the only reason not 5 stars its the software program not making it easy to make payment on the invoice that is giving me problems I am still struggling to pay an invoice. However hands down I will stick with them because like I said TRINITY is the BEST LOGISTICS COMPANY. I am sure they will figure out my payment problem, and fix it too.
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It's a very good company sice I know them six year earlier... even though sometimes a some greedy brocker change and took off the load afeter the signe agreements with small amounts offer change... which is unprofessional and lose of commitment... still good company 4 star✌️
With the constant work and awesome coordination makes everything well balanced and very easy to work with discipline and decent loads prices. Thank you so much TRINITY LOGISTICS LLC. Kindly have us on your list forever.
I appreciate the very helpful and pleasant interactions Ive had recently booking with Trinity Reps. This is an extremely tough market to keep trucks moving and Ive found good options with Trinity. Wish the rates were a bit better, but i realize that Shippers and Customers have a hand in the current situation that we find ourselves in.
Very friendly and easy to work with. I would have given five stars but the rate aren't very good could be better.
I enjoy the professionalism that Trinity dispatchers reflect. Well done. That being said I also have a problem with brokers (Trinity as well) not wanting to be more driven to keep rates up with competitors. While fuel costs have decreased, toll costs and repair costs have not and rates are not where they should be consistent with other brokers/shippers.
Fast on getting loads. Fast communication.Blaine is a very good broker .Decent paying loads.
Overall, very good service, very diligent and helpful when requested. We have been doing a lot of loads with you guys lately and everything is good now, but at the beginning, they didn't pay for difference on the weight of a load. I keep asking but never heard back on this matter.
The Company have good workers (brokers) their communication is very good. The problem with them is that they don't pay well for loads like other Company
Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
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