Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	905	100%	-2.2	● Low

4.6 / 5 overall

905 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.6▼ 2.2
12-month avg: 4.6
All-time: 4.6
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
Trinity LogisticsThis company	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	3.5 out of 5 (good)	4.1 out of 5 (good)	−8%	905
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.8 out of 5 (good)	—	1,000
BFT Logistik	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.0 out of 5 (fair)	—	—	1,000

Bottom line: Trinity Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).

A Holmes

1 review

Mar 30, 2023

Matt Gregory - Memphis Broker

Lets start with the good- The pay was fair, the information received on the load was complete and accurate. Here are the issues we had that ended up in a 2 star rating- For some reason macro point wouldn't download on for my driver. As the dispatcher I knew this before he ever left the shipper and communicated that with Matt the broker. Throughout the load I updated Matt periodically with where the load was up to and including this morning when the load was scheduled to deliver. Even though I had spoken to Matt to let him know that the driver was indeed onsite delivering this load, he continued to call stating his customer wanted to know where the load was. I told him specifically that I had spoken to the driver and that the cargo was being offload as we spoke. I further tried to explain to him that the receiver had some issue with the wording on the BOL but got past it. I conference my driver in to help explain what the issue was that the receiver was telling him regarding the BOL and instead of trying to hear and help with the situation Matt decided to scold my driver for not tracking or answering his phone. My driver doesnt text nor answer the phone when he is under a load until he gets stopped. As a company we do not obligate them to talk to anyone as we track our load and update our brokers especially in a situation like this. I tried to call Matt back to smooth things over because Matts conversation with the driver went sideways and instead of having a professional conversation with me who was sending updates periodically on the load, he decided to get upset, tell me "This is stupid and a waste of my time. The loads delivered." Then hung up. I did the best that I could communicating with Matt given the circumstances and can back it up. I am sorry if Matt feels like he has to babysit every driver. I can assure you that he didn't have to babysit this one and received timely updates. Its unfortunate that he talked to me and the driver the way that he did. If he wouldn't have then I would have probably not even done this review..

Report

Month	Average	Reviews
Aug 24	4.9	15
Sep 24	4.4	13
Oct 24	5.0	10
Nov 24	5.0	4
Dec 24	4.2	5
Jan 25	5.0	1
Feb 25	5.0	6
Mar 25	5.0	4
Apr 25	4.6	9
May 25	1.0	2
Jun 25	5.0	1
Jul 25	3.0	2

Trinity Logistics reviews & trust report

Trinity Logistics has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 46 negative reviews

How it compares

Reviews

Customer reviews (905)

4 hours at the receiver

The load itself wasn't bad

As a one truck company I pride myself…

Alternatives to Trinity Logistics

BJS Home Delivery

DB Schenker Sverige

ThePackengers

BFT Logistik

RTC Transport A/S

TRUSK®

The CrowdTrust Experience⭐

$50 an hour for detention pay after…

Matt Gregory - Memphis Broker

About Trinity Logistics

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