Långsam kundservice
Det står att dom ska svara på mejl inom 48h men är inne på 4e dagen av väntan nu.

Trygg Energy is a Swedish energy provider specializing in tailored electricity contracts that cater to both residential and commercial customers. The company offers a range of plans, including managed fixed pricing and variable pricing options, allowing consumers to choose a solution that best fits their energy needs and market conditions. Trygg Energy emphasizes the importance of renewable energy, ensuring that its customers have access to sustainable power sources. With a monthly fee structure for apartments and houses, Trygg Energy provides transparency and flexibility in pricing, alongside a lowest price guarantee for variable contracts. The company's commitment to customer service is reflected in its accessible communication channels, including phone and email support. By focusing on competitive pricing and renewable solutions, Trygg Energy aims to deliver reliable energy services to environmentally conscious consumers in Sweden.
Trygg Energy faces significant criticism from consumers, with a majority of reviews reflecting dissatisfaction. Many reviewers describe aggressive and misleading sales tactics, often feeling pressured into agreements they did not intend to make.
Complaints about poor customer service are prevalent, with customers noting difficulties in reaching support and untrustworthy promises from sales representatives. Despite these negative experiences, a small percentage of customers highlight positive interactions, particularly praising staff members like Simon for their helpfulness and professionalism. Some consumers report satisfaction with the managed electricity contracts, indicating that the product quality can be beneficial. However, the overwhelming sentiment remains negative, with many feeling deceived and frustrated by the company's practices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 74 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 3.0 | 8 |
| Mar 25 | 3.0 | 8 |
| Apr 25 | 2.7 | 9 |
| May 25 | 3.7 | 3 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“Stort Eloge till Sophia som hjälpte mig att sänka mina kostnader och förklara hur elen funkar”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | +26% | 74 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 227 |
Bottom line: Trygg Energy is #5 of 5 on overall rating in this group.
74 reviews of Trygg Energy. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Trygg Energy is a Swedish energy provider specializing in tailored electricity contracts that cater to both residential and commercial customers. The company offers a range of plans, including managed fixed pricing and variable pricing options, allowing consumers to choose a solution that best fits their energy needs and market conditions. Trygg Energy emphasizes the importance of renewable energy, ensuring that its customers have access to sustainable power sources. With a monthly fee structure for apartments and houses, Trygg Energy provides transparency and flexibility in pricing, alongside a lowest price guarantee for variable contracts. The company's commitment to customer service is reflected in its accessible communication channels, including phone and email support. By focusing on competitive pricing and renewable solutions, Trygg Energy aims to deliver reliable energy services to environmentally conscious consumers in Sweden.
This profile hasn't been claimed by the business owner.