Tuft & Needle is a direct-to-consumer mattress company that designs and manufactures foam mattresses sold primarily online. The company focuses on simplifying the mattress buying process by offering a streamlined product line and direct shipping to customers. They typically provide sleep trials and warranties as part of their business model in the online mattress retail space.
Reviewers generally appreciate Tuft and Needle for their quality mattresses that enhance sleep comfort, with many noting the excellent value and support they provide. Customers highlight the effective motion isolation, making it a solid choice for couples, and praise the breathable design that keeps hot sleepers comfortable throughout the night.
The 100-night sleep trial is also a significant positive, allowing consumers to test the mattress risk-free. However, some people find the mattresses too firm for their liking, leading to dissatisfaction for those with different firmness preferences. A few reviews mention initial chemical odors and mixed experiences with delivery, though customer service is often described as professional and responsive. Overall, Tuft and Needle receives a favorable sentiment, with many satisfied customers enjoying improved sleep quality.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Tuftandneedle. Filter by what matters to you.
7 months ago
No complicated layers or gimmicks, just a straightforward, quality mattress. The ordering process was smooth and delivery was right on time.
7 months ago
Best mattress purchase I've made in years. The balance of support and comfort is spot-on, and the price point beats most comparable options I looked at. Customer service team was knowledgeable when I... See more
7 months ago
It's a good mattress but didn't quite live up to all the hype I'd read online. Comfortable enough and definitely better than our old one, but I was expecting something more exceptional for the price.
7 months ago
The mattress itself is comfortable and well-made, but the delivery process was a bit frustrating. Had to reschedule twice due to timing issues. Once it arrived though, very satisfied with the product... See more
Quick answers to the questions people ask most.
Tuft & Needle specializes in foam mattresses made with adaptive foam that provides support and cooling. They offer original, mint, and hybrid mattress options in various sizes from twin to California king.
Tuft & Needle offers a 100-night sleep trial on all mattresses. If you're not satisfied within this period, you can return the mattress for a full refund.
All Tuft & Needle mattresses come with a 10-year limited warranty that covers manufacturing defects and material flaws. The warranty is non-prorated for the full 10-year period.
Tuft & Needle offers free shipping to the contiguous United States. Most orders are delivered within 1-5 business days, and mattresses are compressed and shipped in a box.
While Tuft & Needle is primarily an online retailer, they have showrooms in select cities where you can test their mattresses. You can also take advantage of their 100-night home trial.
You can reach Tuft & Needle customer service through their website's live chat, email, or phone. Their support team is available to help with questions about products, orders, and returns.
If you decide to return your mattress during the trial period, Tuft & Needle will arrange for free pickup and provide a full refund. They also try to donate returned mattresses to local charities when possible.
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No complicated layers or gimmicks, just a straightforward, quality mattress. The ordering process was smooth and delivery was right on time.
Best mattress purchase I've made in years. The balance of support and comfort is spot-on, and the price point beats most comparable options I looked at. Customer service team was knowledgeable when I called with questions before ordering. Highly recommend giving them a try.
It's a good mattress but didn't quite live up to all the hype I'd read online. Comfortable enough and definitely better than our old one, but I was expecting something more exceptional for the price.
The mattress itself is comfortable and well-made, but the delivery process was a bit frustrating. Had to reschedule twice due to timing issues. Once it arrived though, very satisfied with the product quality and the 100-night trial gave me peace of mind.
While the quality seems good, the mattress ended up being firmer than I expected despite reading reviews. Used the trial period and returned it without hassle - customer service was professional throughout the return process.
After months of research, decided to try Tuft & Needle and I'm so glad I did. The medium-firm feel is perfect for my back issues and my partner and I both sleep much better now. The mattress stays cool throughout the night which was a major concern with our previous memory foam bed.
Solid mattress at a reasonable price point. The foam quality feels durable and I've been sleeping better since switching from my old spring mattress.
Finally found a foam mattress that doesn't make me overheat at night. The breathable design really works and the support is excellent. Shipping was fast and the compressed packaging made it easy to get upstairs to our bedroom.
The 100-night sleep trial really sold me on trying this brand. Ended up keeping the mattress because it's been great for my sleep quality, but it's nice knowing they stand behind their product with such a generous trial.
Good motion isolation so I don't feel my partner moving around at night. The edge support could be a bit better when sitting on the side of the bed, but overall very satisfied with our purchase.
Ordered the Original mattress and couldn't be happier with the quality. The delivery was fast and the setup was incredibly easy. Customer service was responsive when I had questions about firmness levels. Only minor complaint is that it took about a week to fully expand, but totally worth the wait.
The mattress is comfortable and supportive, but there was a noticeable chemical smell for the first few days that required airing out. Not a dealbreaker but something to be aware of.
Yes, Tuft & Needle offers financing through third-party partners like Affirm. This allows customers to pay for their mattress in monthly installments with approved credit.
Yes, all Tuft & Needle mattresses are designed and manufactured in the United States. They use CertiPUR-US certified foams that meet strict standards for content and emissions.
Tuft & Needle is a direct-to-consumer mattress company that designs and manufactures foam mattresses sold primarily online. The company focuses on simplifying the mattress buying process by offering a streamlined product line and direct shipping to customers. They typically provide sleep trials and warranties as part of their business model in the online mattress retail space.
