Tuft & Needle is a direct-to-consumer mattress company that designs and manufactures foam mattresses sold primarily online. The company focuses on simplifying the mattress buying process by offering a streamlined product line and direct shipping to customers. They typically provide sleep trials and warranties as part of their business model in the online mattress retail space.
Reviewers generally appreciate Tuft and Needle for their quality mattresses that enhance sleep comfort, with many noting the excellent value and support they provide. Customers highlight the effective motion isolation, making it a solid choice for couples, and praise the breathable design that keeps hot sleepers comfortable throughout the night.
The 100-night sleep trial is also a significant positive, allowing consumers to test the mattress risk-free. However, some people find the mattresses too firm for their liking, leading to dissatisfaction for those with different firmness preferences. A few reviews mention initial chemical odors and mixed experiences with delivery, though customer service is often described as professional and responsive. Overall, Tuft and Needle receives a favorable sentiment, with many satisfied customers enjoying improved sleep quality.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Tuftandneedle. Filter by what matters to you.
It's a good mattress but didn't quite live up to all the hype I'd read online. Comfortable enough and definitely better than our old one, but I was expecting something more exceptional for the price.
The mattress itself is comfortable and well-made, but the delivery process was a bit frustrating. Had to reschedule twice due to timing issues. Once it arrived though, very satisfied with the product quality and the 100-night trial gave me peace of mind.
The mattress is comfortable and supportive, but there was a noticeable chemical smell for the first few days that required airing out. Not a dealbreaker but something to be aware of.
Quick answers to the questions people ask most.
Tuft & Needle specializes in foam mattresses made with adaptive foam that provides support and cooling. They offer original, mint, and hybrid mattress options in various sizes from twin to California king.
Tuft & Needle offers a 100-night sleep trial on all mattresses. If you're not satisfied within this period, you can return the mattress for a full refund.
All Tuft & Needle mattresses come with a 10-year limited warranty that covers manufacturing defects and material flaws. The warranty is non-prorated for the full 10-year period.
Tuft & Needle offers free shipping to the contiguous United States. Most orders are delivered within 1-5 business days, and mattresses are compressed and shipped in a box.
While Tuft & Needle is primarily an online retailer, they have showrooms in select cities where you can test their mattresses. You can also take advantage of their 100-night home trial.
You can reach Tuft & Needle customer service through their website's live chat, email, or phone. Their support team is available to help with questions about products, orders, and returns.
If you decide to return your mattress during the trial period, Tuft & Needle will arrange for free pickup and provide a full refund. They also try to donate returned mattresses to local charities when possible.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Tuft & Needle offers financing through third-party partners like Affirm. This allows customers to pay for their mattress in monthly installments with approved credit.
Yes, all Tuft & Needle mattresses are designed and manufactured in the United States. They use CertiPUR-US certified foams that meet strict standards for content and emissions.
Tuft & Needle is a direct-to-consumer mattress company that designs and manufactures foam mattresses sold primarily online. The company focuses on simplifying the mattress buying process by offering a streamlined product line and direct shipping to customers. They typically provide sleep trials and warranties as part of their business model in the online mattress retail space.
