Quick response, solution provided
Annie was quick to respond and gave me instructions on how to resolve my issue.

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Over a year ago
Annie was quick to respond and gave me instructions on how to resolve my issue.
Over a year ago
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slow... See more
Over a year ago
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and in... See more
Over a year ago
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Annie was quick to respond and gave me instructions on how to resolve my issue.
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slower.they continually drop internet connection for no apparent reason causing you to have to re establish amongst other games.then to add insult to injury they subtract false amounts of data anywhere up to 12 times as much by my records.they promise credit never to be seen and the customer service is absolutely pitiful.if you doubt me just read more reviews.stay clear of these crooks!
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and instruction for any number of questions. I’ve just brought my own iPhone (unlocked) to Twigby, and the customer care representative stayed on the chat until I got it completely set up. Really appreciate that kind of service.
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
The information given was easy to understand and do.
Robin had so much patience and helped me out a lot with my issue today.
My phone was not connecting to the Twigby mobile network. Robin helped me via Chat. She quickly and effectively diagnosed the problem as an old SIM card, was able to get my phone connecting again and sent me a replacement SIM card. Some people might be reluctant to use a mobile network provider who doesn't have physical stores to go to but with Robin's excellent help using the Chat app on the Twigby website, I didn't need to go to a physical store and it was much faster than if I had to go to a store. Since Robin provided excellent tech support and solved my problem, I can enthusiastically recommend Twigby!
Amy , Annie ,Robin 💕💕💕thank you 🌟🌟🌟🌟🌟
Twigby's customer service is beyond compare. Truly the best experience I've ever had with any mobile carrier! You should use this company unless you have a good reason to be with someone with a physical store. I could not care less they don't have one because their chat has always been GREAT!
i've had twigby for a few years and the service has been good.
helpful, concise, and fast. :)
I find the many details involved in switching to a new smart phone and a new phone company at the same time mind-boggling. The Chat staff patiently helped me answer each question, resolve each problem and get the transfer done.
Ellie was efficient, knowledgeable, and kind. What a great experience on the chat feature to help solve my problem! I'm very grateful for the great service!
Gertie was patients, dedicated, and saw the solution through, one step at a time, from beginning to end. GREAT problem-solver... Thank you
Annie made sure the hiccups I had on my end could be fixed on hers so the order of a replacement phone could be completed.
Annie was very helpful. Thankful to be able to chat in with a live person almost right away unlike every other company out there. Thank you Annie!
Annie was awesome. I had a self induced problem which Annie was able to help me with. She’s a pro! I love being with Twigby - 4 years and counting
Clear communication with a competent representative with no attitude. Problem with a Samsung phone was actually reported two days ago after I had performed a factory reset to resolve an issue. After numerous attempts, Twigby stated a new SIM card would be sent that takes a couple of days to arrive. In the meanwhile, I implemented a couple other changes and was successful in making a TCL backup phone partially work with the exception of receiving calls since Call Forwarding had been activated during my first call. After the Representative today disabled Call Forwarding, the backup phone worked. Therefore, I am going to perform another factory reset on the Samsung phone which will tell me one of three things: 1) I either made an error performing a factory reset; 2) I may have caused the calling problem by the modifications I made; or 3) The phone is faulty in which case its going to the firing range. Although I have reset and modified many many phones, I can still make a mistake. Twigby was very patient and helpful in assisting me to establish service on a different phone although I may have caused the problem, unless its the phone itself. I do not believe any part of the problem was caused by Twigby. If I do need to replace the Samsung, it will be a non-branded Samsung or Motorola compatible with Twigby that uses the Verizon network. As far as service issues, I have yet to have any with Twigby.
Very responsive support folks. Great that they are US based. Needed to switch SIM over to a replacement phone - they quickly verified I was the authorized owner, then got me switched over. All done in 5-10mins. A happy long time customer.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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