Quick and reliable help
Robin was a great help with my questions.

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Robin was a great help with my questions.
Very positive customer service they knew what they was talking about and answered my question fast and friendly
Twigby is the best in my opinion they go above and being to help answer questions and make sure all is good and you are happy. I have no complaints at all, ive been a Twigby customer for years and won't go anywhere else. Tysvm Twigby Staff Your Amazingly Awesome
I love twigby so much. I save so much money and they always have the most helpful and efficient customer service possible.
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Robin was most helpful and courteous in answering my chat questions. Per usual this chat experience was just as extraordinary as all the TWIGBY services. I am a happy customer. 😁
We were having trouble setting up a new phone and Annie got it all sorted very quickly. Thanks, Annie!
each time I entered chat online - they had all the answered and took care of everything the first time. completely opposite when you call into a verizon etc. The service was up fast - I used an eSIM The signal strength was the same as Verizon and so was everything else. I dont use data so I cant comment there but for $10 this is all the voice and text one could ask for - thank you Annie
I switched from Verizon to Twigby after the last straw with Verizon when they tacked on the extra $15 for no reason other than to make more profit. Prior to that I was already peeved that we were paying over $100 for three lines where there were no plans over 2G. so I began looking into alternatives but still hoping to keep the Verizon network because I know it works the best for our area and it was between Twigby and Mint. Although Twigby’s customer service is only chat, it is as good if not better than any phone rep around. I am a tough cookie and previously was with Verizon because of their network coverage and personal live customer support but the support failed me along with their greed but I still liked their coverage I was nervous when we first switched over but the initial promo and ongoing plan rates were amazing and i came to find that for our family of low data users we weren’t missing anything but a lower cell bill and even better service because the rep isn’t toggling between 5 different chats so you are not waiting 5 minutes between chat messages . so I can’t recommend Twigby enough.
I am brand new to Twigby but they were very helpful at getting me set up and I am now using their service instead of Xfinity and at this point all is very good! Thank you Twigby...
very good customer support
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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