Friendly and quick to Help.
Made quick work of my problem helping me get my new phone up and running.

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Made quick work of my problem helping me get my new phone up and running.
Annie in Cust service is awesome. I am a happy Twigby customer for 6 years, left Verizon in 2019 after lots of billing headaches. Couldn’t be happier with same coverage, much lower prices and better customer service, thanks.
Had an issue with registering my phone to the network. Perfect instructions on how to assist the process on my end to resume my service. More than 5 stars!
I've had TWIGBY for a while now. Service has been great as it was with my previous provider, yet TWIGBY is much more affordable. Thank You TWIGBY! I tell all my friends about you.
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Great service and phone plans
Annie was knowledgable and fast with my question. I love Twigby. I have not had any issues whatsoever.
Extremely quick service! Prompt responses and perfect overall treatment.
Easy and quick
very knowledgeable and helpful
Helpful and concise.
As always Twigby Support is wonderful. Annie was knowlegable, patient and very helpful. Twigby has the best support hands down. You actually treat me like a human being and explain in detail what the issue is and how to fix it. This is the main reason I love Twigby!
Robins excellent work make it great
The kind helpful Robin that was helping me
THE BEST. ANYONE WITH VERIZON SHOULD USE THIS INSTEAD. SAME NETWORK. BEST CUSTOMER SERVICE EVER.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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