Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
My phone was not connecting to the internet. The issue was diagnosed and resolved quickly through CHAT. I really appreciated how the agent walked me through the fix step by step. Response time was excellent – very prompt and professional. Highly recommend!
Annie; Clear, concise communication. Everything I said was red and understood. I felt heard and seen by this customer service agent, especially with all the complex issues I have with communication. This was above and beyond for her to help clean up the old cards off my account as well. So just 5 out of five 10 out of 10.
Helpful patient and accurate help!
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Annie was extremely helpful. She was knowledgeable, knew exactly the options I had and quickly assisted me in making the change to my account. Twigby has always been a great experience from plans, to pricing to knowledgeable and friendly reps.
I got both my wife's phone and my phone switched over from Verizon in great shape. I followed the directions and I also "chatted" with a Twigby rep and they "talked" me through all my questions! I am now looking forward to saving at least a hundred dollars a month!!!
QUICK AND PAINLESS EXPERIENCE, ALL MY ISSUES WERE ADDRESSED AND SOLVED, GREAT CUSTOMER SERVICE
Quick connect on chat, the agent seemed knowledgeable.
My situation was resolved quickly.
I had a long and difficult process starting my phone service due to my previous service. Twigby's phone representative was fantastic. She made it so easy for me to get started. I had knowledgeable help in selecting the phone I needed and the plan that was best for me. I definitely would recommend Twigby's telephone company to anyone.
every question i asked was answered in a way i understood and was very infortmative.
very helpful and no wait time for an agent
I chatted with Annie. She is very patient, knowledgeable, and helpful. Thanks Annie. I had just woke up when I chatted with no coffee. I was trying to give a thumbs up on the page, but it wouldn't let me. I forgot I zoomed in the chat box and that's why.
Annie, my chat rep was very patient with me concerning helping with my order for a new phone. Allowing me time to update my account thru my smartphone, while chatting on my laptop, was very appreciated by me. Great customer service performed 5 stars= ***** ( Give her a raise!!! - or at least a hug for me :) Much thanks.
CS rep, Link, worked patiently and pleasantly with me in getting this phone set up. It took a little bit more effort since this was a flip phone with a physical Sim. Thank you, we are part of the Twigby network now.
Everything is done through the Chat feature at the website. That may take some getting used to for some people but it works pretty good. I've used Chat a few times since becoming a Twigby customer a few months ago. I've never had to wait long for a representative to connect with me. So far I have been able to resolve all of my tech support and general account issues through the Chat feature. The plus side? Have you ever been connected to a support rep with a foreign accent that makes it very difficult for you to understand what they are saying? I have many times over the years. That never happens in Twigby Chat.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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