Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Although you can only contact them via chat they do generally have good customer service; I would have given it five stars but I don't know if the fix to my issue works yet, so I don't want to get ahead of myself. Twigby has been pretty good for me since they use the Verizon towers. I do have trouble with texts not getting sent & spotty coverage at times, they sent me a new SIM, hopefully it will fix my issues.
I was having problems with my device losing RCS chats and being disconnected. I contacted customer service through the chat and the representative was patient with me and tried multiple ways to fix the problem. They were able to fix my issue after trying several different things. I am really happy with the service I received from twigby.
went online, problem solved in less than two mins!
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The best cell phone chat service I've had in ages. Quick and reliable.
I ran out of data today. My fault been traveling and my internet went out so no wi-fi. I needed to add data for about a week and chatted about adding an extra gig to get me through to the next billing cycle. The Twigby Rep I chatted with about helping buy the extra gig of data to get me through noticed i could upgrade to a higher data plan at the same price. Not a promotion, but permanently! So now I have an extra 3 gigs a month! That was beyond amazing! Always get excellent online service from you guys! THANK YOU
I did live chat to get an answer to my question and there was no waiting, my problem was taken care of immediately and to my satisfaction. Thanks, Twigby!
I am so grateful to my representative. I was having a hard time with my phone and it took a lot to correct. My Rep went step by step to tackle it and made sure everything was up and running before letting me go. Very helpful. And I am very thankful!
73 year old trying to set up anew phone and transfer the number went without a hitch thanks to Ellie whose expertise and patience made it an enjoyable experience !
My phone order was a little complicated, so I felt I needed someone to chat with. I got a wonderful person to work with who understood my concerns and what I wanted. He/she "talked" me through the ordering process every step of the way, and the transaction stayed stress free. I've ordered from Twigby in the past, and they are always unfailingly great at what they do.
very happy with service and support
instant response and I got the problem solved
Sy was incredible! I've recently had my personal information stolen and had to freeze my accounts. Sy helped me keep my service going while I wait for new cards to be delivered. Sy also went through my account history and made recommendations to better customize my phone service and save me money. Now that's customer service excellence!
Twigby was a perfect alternative for a no-data voice line. The price was great, and I had no issues with reception anywhere. In addition, customer service was easy to reach and very responsive. This is a bona fide 5-star review.
I've been a Twigby customer for a year now and the phone service has been very reliable. Today I needed help with changing my primary payment card. I used the "chat" feature. It was easy and very helpful. I appreciate being able to text with someone rather than doing phone calls. I process information better if I can see the words.
Link was a total pro. Helpful, informative, very polite. Please hire more like this person. The reason I'm giving the chat 4 stars is for your compnay not running a promo or discount for existing customers at present. Link earned a straight five. The 4 is because your company is prioritizng new customers over us loyal ones :(
Well, maybe half a star taken off because it was never explained when we were supposed to switch the SIM cards, but when we contacted the chat, it was pretty awesome! The person (maybe his/her name was Link?) gave us clear and useful instructions. Since we are new to this company, I hope they live up to the reviews I have seen elsewhere. So far so good!
Annie was very helpful in assisting with the issue I had. They addressed it and informed me of the process to remedy it, all of which was provided at no cost to me. It was a smooth interaction and I highly appreciated the dedication they had to having a positive customer experience :))
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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