Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Great powerpoint files and games. Beautiful illustrations.
Prompt communication and helpful staff
Had a payment issue which I was my fault. Contacted Alexandra at Twinkl and she was very helpful and understanding. Issue resolved very quickly.
I requested a refund after 7 months - the lady I spoke to on the phone was extremely helpful and got everything sorted and answered quickly. I got the outcome I hoped for. I cannot fault my experience at all!
J'ai testé un abonnement "gratuit" que j'ai annulé l'an dernier après avoir oublié de me désinscrire et avoir été débitée de 81,48€même car rien ne m'intéressait. 1 an après,même histoire,pas de mail reçu 1 mois avant pour prévenir de l'échéance...Difficile de contacter le SAV, c'est une IA . Demande de remboursement, car 2 ans payés et n'avoir rien utilisé sur la plateforme, c'est de al vente abusive ! On ne peut pas retirer les information bancaires,je trouve ça malhonnete.
Everything about Twinkl Educational Publishing is great, from the actual educational material to the support system via email.
Noticed I’d been paying for 2 accounts so contacted Twinkl support, who responded, resolved and refunded the issue within 24hrs. Fantastic, first class service.
If you're on the fence about subscribing - just do it! I have been a subscriber on and off for about 10 years but it got to the point where I couldn't live without it because it had exactly what I needed and as a teacher, we don't always have the time to create materials. This has everything at your fingertips (I am an ultimate subscriber but it is WELL worth the £12.99 a month!) Each day there seems to be something new and we know education is constantly changing but Twinkl will never leave you behind. I have contacted customer services a couple of times now and it's always a prompt and personal response. These people care about their customers. When you're really struggling, they feel like colleagues!!
I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they refused to issue a refund. Instead, they claim I should have made a “separate” refund request — something that was not clearly communicated during the cancellation process. Very disappointing and misleading. Be careful — cancelling your membership doesn’t guarantee your money back. Poor customer service, and I won’t be using this platform again.
Very helpful! Super speedy reply and resolution! Thank you so much x
Do NOT put your credit card details in - they will just take money from you without even letting you know.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
This profile hasn't been claimed by the business owner.