Alexandra was so quick and helpful when…
Alexandra was so quick and helpful when supporting me with a subscription issue!

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
Alexandra was so quick and helpful when supporting me with a subscription issue!
Quick and helpful customer service.
Great communication from customer service and very helpful despite issue being my mistake. Plus materials on twinkl are perfect !
Just amazing! It's what I've been looking for since ages. And now, I can finally use Twinkl's resources in my teaching experience! I couldn’t access the free experience because I don’t have a Visa card, but Twinkl support was amazing and helped me right away. So grateful for their kindness and quick solution!
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When I had an issue, I was able to get in touch with Twinkl easily and my emails were responded to promptly and with care. My issue was resolved very satisfactorily and I am appreciative of the help and time given to me.
Great material and great service which I highly recommend
As a teacher, I have greatly benefited from the wide range of comprehension worksheets available, which cover almost all grades and a variety of genres. Twinkl has been one of my favorite resources for these materials. I would, however, like to request the addition of more handouts focusing on the key features of different genres, such as flashback, historical fiction, and non-chronological texts. It would also be highly valuable if you could provide listening comprehension resources accompanied by printable questionnaire worksheets. I am truly grateful for the support and resources that Twinkl offers.
Twinkl are a fantastic resource that provides support for early career and experienced teachers alike. Now although I love Twinkl, I actually had an issue - I had created two accounts and didn’t realise I’d done so and after noticing that more than one payment had been taken in a month, I contacted them and they responded promptly. Then issued my refund without delay. I was really impressed with the customer service. Would recommend!
I love Twinkle, I used the free trial to download a few sheets to help my daughter with toilet training and hygiene before starting school, I created a visual timetable, and downloaded some worksheets to complete while away on holiday for those difficult moments when they’re board. I also used to use Twinkle when I worked in a school 14 years ago and can highly recommend. After I cancelled the free trial I was still charged a monthly fee but after I contacted them to query this they respond very quickly and were happy to submit a request for a refund. Just make sure you take a screenshot of the confirmation screen just incase you don’t receive a confirmation email that your trail has been cancelled.
A huge range of resources available for planning, lesson content, and classroom decor. I have found Twinkl fantastic for adapting resources too - most recently by changing the colour theme of a Spag sheet to match the muted rainbow themed resources.
Up to date resources, knowledgable and a fantastically diverse range of resources.
Everything is very easy to use. When I had troubles with my account, customer care was very attentive to my questions and queries.
Twinkl sorted out my query in a satisfactory manner. Resources are good on the website
Twinkl is a great platform to a parent like me to find free activity sheets that are appropriate for my son's age. My free trial ends and didn't noticed that my account has been linked to my Twinkl account then once it has balance it automatically renewed the 1 year premium subscription. Had to email their customer support and it was great because of their quick response and Ma'am Gemma removed the payment account linked to Twinkl. I am just waiting to be refunded as that amount is for buying my son's uniform.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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