I'm super impressed with the quick…
I'm super impressed with the quick response, support and solution!

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
I'm super impressed with the quick response, support and solution!
Very quick response,helpful and friendly advice. I could easily use the information and get back to finding the resources I needed for my student. I would thoroughly recommend Twinkl for other teachers to use resources.
Twinkl is such a fantastic resource that saves so much time. The team at Twinkl are so helpful they recently altered a resource for me to make it how I wanted it. I have started to explore intervention resources and I keep finding more and more resources and ideas. There is always something new!
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Incredibly efficient and friendly service. There were no unnecessary questions and the problem was sorted immediately.
I truly enjoyed my experience with Twinkl. I was able to download beautiful and very useful learning resources for my child, which made our study time more engaging and effective. I was also totally satisfied with their customer service, they are very considerate, respectful, and genuinely helpful. How I wish all companies were like them. Unfortunately, my trial has ended, and as a single working mom, I realized I might not be able to fully maximize the subscription at the moment. However, based on its published rate, I can say it’s totally worth it for the quality and variety it offers. I believe Twinkl would be especially valuable for teachers and parents engaged in homeschooling, as it provides a wealth of well-designed, ready-to-use materials that save time and inspire learning.
The response time from the support team and the high level of support were remarkable.
I asked for help to change the font of a sentence worksheet and the team sent me an editable sheet with the font that I need. Thanks
The advisor was extremely helpful and polite. She resolved my issue in no time and sent me confirmation of emails. I’m sorry I didn’t get her name. Excellent customer service.
Promptness and efficiency
Ive been using Twinkl for a while now and loved all the resourses and suggestions. its helped me with ideas and how to support them in my teaching. I have contacted them recently too about a small issue with one of the resourses and it was resolved in less that 24hrs. thank you :)
Ich hatte ein Problem, der sich schnell dank Twinkl Team gelösst
Every single interaction with this company over the past decade has been a masterclass in how to run a business!
More supportive than school. Twinkl has helped my teenagers during a time when they needed support the most. Not only were they extremely helpful, caring and educational, they went above and beyond for us at a time when we needed to leave home and school for safety. Twinkl stepped up and was there for us 100% making sure my teens didn’t miss out on education. They really care and were always offering their support to me as a parent which is invaluable. I highly recommend joining Twinkl, it will really help your childrens education and also improve parent-child learning together.
Very quick and helpful responses to my emails. Very impressed.
I subscribed for a trial and realised that I needed more advanced material. I requested a cancellation but a few months later upon checking my bank account two premiums were taken. I contacted Twinkl help desk and my concern was raised to a manager. Within 24 hours the issue was resolved. Excellent service!
My experience was great, Reece was very fast in solving the issue and his responses where fast.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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