Wouldn't be without them
I love twinkl. Full of excellent resources that children engage with and really helpful staff. I use it on pretty much a daily basis.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
I love twinkl. Full of excellent resources that children engage with and really helpful staff. I use it on pretty much a daily basis.
Fantastic quick support from Beccy after needing a refund for my subscription as take a break from teaching to bring up my own children. I will be signing up again when I get back to work. Thank you
I have just started homeschooling my 9 year old. I also work; running my own company, and don't have a great deal of time, so wanted something that would consolidate everything that he is interested in learning, and give us access to the basics - Maths, English, Science. Initially I really found the website overwhelming and do think it could do with a more user-friendly overhaul. It has so much information on it, and you can get to pages several different ways. There are also several different areas, and rather than clarify things, it makes it confusing. Some lessons were not showing up, so I emailed as I'd become frustrated with the online bot not helping at all. Customer service turned me from 'about to cancel membership,' to 'I'm giving this a chance.' Emma, Lisa and Arvin helped me, with Emma sending loads of useful info, consolidated for ease. The site has some great lessons, a huge amount of apps, and it is vast. Will still take a while to get to grips with and I prefer hands on teaching things, but it is a great resource for when you need ideas, material and the child to do some independent learning. Also have live videos and suchlike to access.
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Even though it was a 'bot', my issue was sorted very efficiently.
Lure you in with a free trial. Half of the content was too low for students and the other half had multiple errors throughout. I canceled by chatting with a support person after one month. I noticed I was charged again the next month and reached out to CS again. Gemma was not helpful at all and blamed me since I could not find the previous conversation showing I tried to cancel. She canceled the account but I was still charged for a month I did not use and she said Twinkl cannot refund it which is a lie. PayPal will let you refund anything.
Crooks.Unclear cancelling procedure
The people who reviewed my request were very helpful and encouraging and quick to respond.
It was perfect, very helpful
Becky was really helpful and managed to get to the bottom of the issue. She offered a range of solutions and stayed on the phone with me whilst I got sorted. Fantastic I couldn't ask for more!
I like how Twinkl serves visitors in a friendly manner, and endlessly provides solutions to the problems visitors are experiencing, especially for me, a student who wants to use Twinkl templates for school assignments, I really appreciate how TwinklCares and RebeccaCares are able to provide varied solutions and offers that very very helpful to me
All were very kind to help!
I emailed Twinkl as I was unable to access my account. Within minutes Megan and Reece had solved the problem for me. Excellent customer service, thank you!
I emailed Twinkl re a subscription query. The response was swift and resolved my issue. Thank you Megan! Twinkl are an amazing resource always up to date with current trends and excellent quality. The age range and support for every topic is on point. Not to mention the freebies! Thank you 😊
Great central location for resources. When I had an issue with my account, Kate was exceptionally helpful. I had prompt responses and rectification of my concerns within 24hours.
Lovely quick response and easy to rectify the problem. Thank you
Scam your money out . They lure you to subscribe for free trial, however later they make the cancellation complicated. When you want to cancel you have to go through 3 !!! pages which ask you if you want to cancel, and it does matter if you clicked 2 times on the cancel button, if you have not click the 3th time, and leave after to times stationg you want to cancel, the process not goes throuth. Also they hide the cancel button at the bottom of the page, in really small especially on the 3th page so the customer can think they can close the last page and don't click.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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