Quick and helpful replies.
Quick and helpful replies.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
The Twinkl Customer Service Team were exceptionally fast at responding to my query with clear-cut instructions on the next steps for refund or partial-refund.
Always great activity to use for every subject. Well used over the last 10 years
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If I want to write about my experience with twinkl, I would say it has given me a wonderful experience and a lot of fun and pleasure. I am 50 but this is my first year as a teacher in Iran. Having or creating interesting and helpful teaching material has been my concern. After I found twinkl, I do not need to worry about the teaching material. It can give teachers a lot of ideas that can make the world a better place to live. Another thing about the support team, they are very helpful and really supportive. as I live in Iran, I do not have credit card and I should use my niece's card. twinkl help me with that which made me a loyal customer to twinkl. thanks that you are there
My customer service rep Laura from the UK was outstanding. She was able to pull up my email that I sent previously and handled the situation with little to no difficulty at all. Laura understood the problem and was able to resolve it immediately. She was very personable and professional and I greatly appreciate that. Wonderful job.
I was exploring some resources for senior secondary school and came across Twinkl app. The resources and work sheet were interesting and so I created a login but discovered that it has more relevant content for primary school. Unfortunately I forgot to unsubscribe and so a monthly subscription amount was deducted. But I must say that Twinkl team ( name Heather ) was quick in understanding the situation and reverted the money.
Thank you Beccy for helping me restore my account. You're so kind and really understood my concern about my account. I was able now to login and download resources that's needed for my special son.
They are extra supportive of teachers and are always kind. They always provide our needs, if not on the spot, they make it a point to follow up on it.
I was having issues cancelling my membership. I spoke to Rebecca who helped me very promptly and sorted the issue out for me straight away. Rebecca was lovely to deal with, thank you! :)
Andrew, Lisa, Megan and Ana have been so helpful and so supportive. They all helped resolve my issue in a very timely fashion. Within 24 hours, everything was resolved.
Great resources and quick responses
I had a query on my account, emailed twinkle and they responded within a couple of hours and sorted my query. Very fast, friendly service. Thank you so much
Thank for responding to my request for timetable division fact folding cards - these are just what I needed to support my students - thank you
Twinkl's customer service is truly exceptional. Whenever I’ve reached out for assistance, their team responds incredibly quickly, often within minutes. They are not only fast, but their responses are always thoughtful, clear, and polite. It’s clear that they prioritize helping their users and making sure their needs are met. Whether it’s a technical issue or a question about their resources, I always feel valued as a customer. Their friendly and professional approach to support makes using Twinkl a pleasant experience, and I can always count on them for reliable assistance.
Thanks for helping me with my membership doubts. Now I can use my Ultimate Account and I have downloaded useful and time-saving resources. Thanks for the links of the videos which guided just fine. Thanks to Ana, for the goodwill gesture. The support team is awesome.
I accidentally paused my subscription instead of cancelling it due to personal financial problems but the payment was deducted automatically from my card, so I contacted the Twinkl staff, Amelia to be more specific, and she was the quickest and kindest customer representative I have ever met. She managed to solve my problem in a matter of minutes and I cannot be happier. Super satisfied with their amazing customer service!
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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