Reece and Kayla were very helpful with…
Reece and Kayla were very helpful with my request and kind too. Very grateful that they resolved the issue I had quickly 2and efficiently

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
Reece and Kayla were very helpful with my request and kind too. Very grateful that they resolved the issue I had quickly 2and efficiently
I cancelled the service on 16 November 2024 and received an email confirming the cancellation. Despite this, the company took two further payments from my account on 26 November and 26 December. When I contacted them to raise the issue and request a refund, I was told that my account had been reinstated, which is why the payments continued. I made it clear that I had not requested reinstatement and asked for the two payments to be refunded. However, I was told that a refund could not be issued. When I enquired how the account had been reinstated, I was informed, "I can see that the options for reinstatement were viewed when you were completing the cancellation process." Regardless of whether I viewed the reinstatement page at the time of cancellation or not, I am certain that I cancelled the service on 16 November, as I have the confirmation email to prove this. I have not logged into the system since, so I cannot understand why the payments were taken. Furthermore, simply viewing a page about reinstatement is not the same as actively requesting it. I explained this to the agent and reiterated that I had the confirmation email as proof. Instead of addressing my concerns, the agent abruptly closed the chat after I had waited over 60 minutes to speak to someone. This was both unprofessional and frustrating. A wholly disappointing cancellation experience. A refund has still not been received.
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I was having some difficulties cancelling my subscription to Twinkl, which is a great platform for materials, I just no longer needed it. Kim was very quick to respond with great advice and managed to resolve the issue for me.
Arvin was awake at 4.30 a.m. just like me! I was having trouble updating my membership and he replied to my email immediately, arranged for the direct debit to be taken next month, and gave me a free month so I could carry on planning fantastic events for children in the library where I work! Great service, thank you Twinkl!
Came to Twinkl customer services with a request they were probably well within their right to say bugger off. I was emailed back straight away and the problem sorted swiftly. They even sent me a follow up email. Very good company. Sorted by Kate.
Great learning.Very helpful for my children.BECCY from costumer service was very helpful with my enquiry. Thank you for that!
Very friendly team. Response very quick on all of my questions. Thanks.
Heather was great and sorted my issues straight away and clearly.
Twinkl listens! I requested a bespoke banner for a topic and they created a sent me one! Fantastic service! Thanks
I used them for a few months before my son's 11 plus then cancelled. Or at least I thought I had. I have a busy credit card so I didn't notice I was still being billed for about 6 months. I went back and tried again, making sure to click the second 'are you sure you want to cancel link'. I still got billed for the next month. It turns out that there are actually 3 steps you need to go through to cancel, the last of which hides the 'really cancel' button at the bottom of the screen so you have to scroll. I emailed support and got no reply. Absolute bottom feeder scummy behaviour. Edit: I did get a reply from support, but it basically said your fault, tough. If I could give half points I might up the score to 1.5, but sadly it's not possible.
Tinha um problema que queria ver resolvido com a minha faturação e foram muito rápidos na resposta e no atendimento. A Ana (técnica com quem falei) foi muito rápida e eficiênte.
Excellent problem solvers!
Customer service, I had an issue with my account, it was due to my own mistake. I was helped via email by a real person who got it sorted quickly and went above and beyond to resolve the problem. They replied to emails quickly and was pretty damn awesome! Thanks Heather!
I’m so happy with all the members of the company, they answered my emails very fast and I solved my doubts in 2 days. Thanks!!!
Super helpful Kate responded really quickly when I needed a resource to be made editable. Thank you!
Very good content, useful website. Good customer service, reply to my email and deal with my query very quickly.
Great communication and very helpful, thank you @Meghan.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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