Staff help me with kindness.
Staff help me with kindness.

Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
Twinkl Educational Publishing receives high praise for its exceptional customer service and the quality of its educational resources. Reviewers frequently commend the friendly and professional staff, noting their quick response times and effective problem-solving abilities.
Many customers express gratitude for the support they received when resolving subscription issues, highlighting the team's willingness to assist with refunds and account management. However, some complaints arise regarding subscription cancellations, with a few users experiencing difficulties in managing their accounts or being charged unexpectedly. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many users celebrating Twinkl as an invaluable resource for educators and learners alike. Overall, Twinkl is highly regarded for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 47 |
| Oct 24 | 4.5 | 74 |
| Nov 24 | 4.4 | 40 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 4.6 | 57 |
| Feb 25 | 4.6 | 41 |
| Mar 25 | 4.5 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.3 | 28 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.4 | 15 |
| Aug 25 | 4.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up a...”
“I cancelled my Twinkl subscription within the 48-hour refund window stated in their cancellation message, yet they re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Twinkl Educational Publishing is #4 of 5 on overall rating in this group.
500 reviews of Twinkl Educational Publishing. Filter by what matters to you.
Staff help me with kindness.
Amazing staff, always polite and I got the support I needed. Very understanding. The resources have served me very well in my profession over the years, hence the five stars.
Wonderful product and serious company. I've used the service for a couple of years as my kids were attending international school. They loved it! I finally had a small issue and paid the renewal by mistake, even if I wouldn't need the service anymore. I informed the company and got reimbursed the very same day...amazing. I would recommend the service to anybody!
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Ann was very helpful. Thank you very much. I had a payment problem. She solved my end quickly.
The feedback was immediate, I received very good advice with links containing a lot of educational material. I also love that a lot of the teaching material, especially for younger children, is so colorful and creative! I was assisted by Gemma and she was VERY helpful and friendly.
I got in touch with Twinkl to donate access to their resources for a special project to help lay people work with young children who are far behind in their English studies. My request was dealt with in a short time, with empathy and integrity. Bravo to Twinkl and thanks to Beccy and Andrew Together we will make a difference to many learners
It’s a kind of nostalgic to leave this service. It was a terrific resource during junior school and beginning of senior school. It was a great help during homeschooling in Covid period. Thank you all for this. Today I was helped by Ana and Esraa; and they solved everything in just a few messages with me. Thank you so much for the fast and professional assistance.
I found the team at Twinkl to be incredibly helpful and efficient. The customer service was outstanding and they went above and beyond!
Twinklcares team is really understanding and supportive when there were issues with my account (where I found unauthorised payments linked to my account from my ex flatmate). They responded to my email timely and solved my problems immediately after I provided the required information. I do appreciate the kind assistance from the wonderful team of Twinkl. I will highly recommend Twinkl to anyone who needs educational resources to support their children or facilitate their work needs.
There are many chances to get free trials thst are worth it. In case you have any problem, the helping centre truly helps and they are kind and understanding. In my case, I was assisted by Emma in Spanish, and she was rather nice.
I had issues resetting a password after I got locked out of the website. I sent an email asking for help but missed the reply email. They sent a follow up email as a reminder for me to action it. Really showed they wanted to make sure the problem was solved.
Kerry helped me really quickly! Great customer service! Thanks twinkl
I was answered quickly and issue was resolved immediately
Twinkle makes it impossible to cancel their subscription. I had canceled in September, October, and just again yesterday. These were through my dashboard. The claim from twinkle is that I never hit "Cancel Anyway" buttons. I assure you I did. They come up a few times when you're trying to cancel! Each with another reason asking you to stay. According to an email communication, if I had properly canceled, I would have received email confirmation. Not once did I ever receive email confirmation, which is why I was looking very closely to see if the next payment hit. September, sure, maybe I made a mistake. Absolutely not in October and absolutely not yesterday. When I reached out to customer service directly, I said maybe I made mistake in September, but refund me The most recent payment because I know for fact the second time I made no mistakes. Their response, I'm paid up through December. Any thoughts of ever going back to twinkle in the future... Absolutely not. So, this is the service that is geared towards subscriptions only, keeping you in those subscriptions even if you cancel, and making sure they can squeeze every dime out of you. Twinkle, I canceled in September. I canceled again in October, I canceled again in November, I sent a message to your customer service telling them that I canceled twice previous to my November. The email from customer service in response to my email is that I am now canceled. Given our history, I'm not sure even that will stick. So Yes! I want to CANCEL ANYWAY! Cancel my subscription. Cancel. Cancel cancel. EDIT: twinkle's response to this review was that they could find no inquiry on my behalf in their system. I have tried to cut and paste the email from yesterday into this review but Trust Pilot doesn't allow it. I also see no place to attach a screenshot of that email. Reduced my two star to a one star because that was a bald-faced lie and now... I'm not even sure if I should believe the email I received yesterday that I am canceled.
Meghan solved my mystery issue within one day.
I always receive the best possible support by the twinkl help centre team. The members of staff are friendly providing accurate information on any query. Do not hesitate to speak to them.
Twinkl Educational Publishing is an established provider of educational resources designed primarily for teachers, parents, and educators. The company operates through its website, twinkl.co.uk, offering a vast array of teaching materials, including lesson plans, worksheets, and interactive activities that cater to various subjects and age groups. These resources are created to support the curriculum and enhance learning experiences in classrooms and at home. The target market for Twinkl includes schools, educators, and homeschooling families looking for high-quality, curriculum-aligned materials. By providing a user-friendly platform, Twinkl enables its customers to easily access and download resources that meet their educational needs. The company's extensive library is continually updated to reflect the latest teaching standards and practices, making it a valuable tool for educators seeking to enrich their teaching methodologies.
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