What services does U-Haul offer?

U-Haul provides truck and trailer rentals, moving supplies, self-storage units, and moving labor services. They also offer one-way and local rentals for DIY moves of all sizes.

How do I make a reservation?

You can make reservations online at uhaul.com, through the U-Haul mobile app, or by calling their customer service line. Online reservations are available 24/7 and often offer the best rates.

What are U-Haul's operating hours?

Hours vary by location, but most U-Haul centers operate Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. Many locations also offer 24/7 pickup and return options through their mobile app.

What do I need to rent a U-Haul truck?

You need a valid driver's license, be at least 18 years old, and provide a credit or debit card for payment. Some larger trucks may require additional verification or have age restrictions.

Can I return my rental to a different location?

Yes, U-Haul specializes in one-way rentals where you can pick up at one location and return to another. This service is available across the United States and Canada.

What is U-Haul's cancellation policy?

You can cancel your reservation without penalty if done before the pickup time. If you're running late or need to modify your reservation, contact U-Haul as soon as possible to avoid additional fees.

Does U-Haul offer moving supplies and equipment?

Yes, U-Haul locations sell boxes, packing materials, dollies, furniture pads, and other moving supplies. Many items can also be rented, such as appliance dollies and furniture straps.

What happens if I return the truck late?

Late returns may result in additional charges of $5 per day plus $1.29 per mile if applicable. It's important to return your rental on time or contact U-Haul to extend your rental period.

How do I contact U-Haul customer service?

You can reach U-Haul customer service by calling 1-800-GO-UHAUL (1-800-468-4285), using live chat on their website, or visiting your local U-Haul center. Customer service is available 24/7 for assistance.

Does U-Haul provide insurance coverage?

U-Haul offers optional coverage plans including SafeMove and SafeMove Plus for damage protection. Your personal auto insurance may also provide coverage, so check with your insurance provider before purchasing additional protection.

Uhaul Reviews (May 2026): Is It Legit?

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Moving Companies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
UhaulThis company	—	67 out of 100	—	0
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	—	1,000

Patricia Davis

1 review

May 2, 2026

Featured

Good trucks, busy locations

The vehicle was clean and drove well, but the pickup location was swamped and I had to wait 30 minutes past my scheduled time. Staff was friendly but clearly overwhelmed during peak moving season.

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Susan Williams

1 review

May 2, 2026

Featured

Mixed experience with customer service

The truck itself was perfect for my needs and very affordable compared to other options. Unfortunately, there was some confusion at pickup because the location didn't have my reservation details readily available. Took about 20 minutes to sort out, but the staff was apologetic and helpful once they got it figured out.

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Brian Moore

1 review

May 2, 2026

Featured

User-friendly mobile app

Loved being able to complete everything through the app without having to interact with staff. Quick photos for pickup and return, and the truck was exactly where they said it would be.

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George Garcia

1 review

May 2, 2026

Featured

Decent value overall

Got the job done without breaking the bank. The truck was older but well-maintained, and the rental process was efficient. Would recommend checking the vehicle thoroughly before driving off as I noticed a small dent that wasn't documented.

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James Lopez

1 review

May 2, 2026

Generally satisfied

Third time using U-Haul and they deliver consistent service. This time the truck had some minor mechanical issues with the radio and air conditioning, but nothing that affected the actual moving process. Fair pricing and good availability.

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Barbara Williams

1 review

May 2, 2026

Saved my moving day

When my moving company cancelled last minute, U-Haul came through with a same-day rental. The process was straightforward and the truck performed flawlessly. Grateful for their availability when I needed it most.

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Barbara Wilson

1 review

May 2, 2026

Convenient but pricey

The 24/7 pickup option saved my move when my original rental fell through. However, the mileage fees add up quickly and the insurance options are confusing. Truck was in good condition though.

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Sandra Gonzalez

1 review

May 2, 2026

Hidden fees are frustrating

While the base rental rate seems reasonable, they hit you with equipment fees, environmental fees, and taxes that nearly double the cost. The truck was fine and served its purpose, but I felt misled by the initial quote.

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Karen Lee

1 review

May 2, 2026

Perfect for DIY moves

Exactly what I needed for moving my apartment. The 15-foot truck had plenty of space and the loading ramp made everything easier. Pickup and return were both hassle-free.

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Betty Martin

1 review

May 2, 2026

Reliable service

Used U-Haul multiple times over the years and they're consistently reliable. Easy online booking and the mobile app makes pickup a breeze.

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Carol Johnson

1 review

May 2, 2026

Great experience with truck rental

Rented a 20-foot truck for my move across town and everything went smoothly. The pickup process was quick, truck was clean and ran perfectly. Only minor complaint is that the gas tank wasn't completely full when I picked it up, but the staff adjusted the return requirements accordingly. Would definitely use again for future moves.

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Joshua Brown

1 review

May 2, 2026

Helpful for local moves

Perfect size selection for different needs and locations are everywhere which is super convenient. The moving supplies are overpriced though - definitely buy boxes elsewhere if you can plan ahead.

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