U-Haul is a moving equipment and self-storage rental company that provides trucks, trailers, and moving supplies to customers relocating or transporting goods. The company operates a network of rental locations across North America, offering various vehicle sizes and moving accessories for both one-way and local moves. U-Haul also provides self-storage facilities and moving services to support residential and commercial customers.
Reviewers generally find U-Haul to be a reliable option for moving, often praising the variety of truck sizes available and the convenience of their mobile app for booking and pickup. Many customers appreciate the performance of the trucks, noting that they are well-maintained and suitable for DIY moves.
However, a common complaint revolves around hidden fees that can significantly increase the overall rental cost, frustrating some users who feel misled by the initial pricing. While the service is often described as efficient, some locations experience high traffic, leading to longer wait times during peak periods. Overall, U-Haul provides a solid service for moving needs, but potential customers should be cautious of additional fees. The sentiment leans positively, with many satisfied with their experiences.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Moving Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Uhaul. Filter by what matters to you.
The truck itself was perfect for my needs and very affordable compared to other options. Unfortunately, there was some confusion at pickup because the location didn't have my reservation details readily available. Took about 20 minutes to sort out, but the staff was apologetic and helpful once they got it figured out.
Loved being able to complete everything through the app without having to interact with staff. Quick photos for pickup and return, and the truck was exactly where they said it would be.
Got the job done without breaking the bank. The truck was older but well-maintained, and the rental process was efficient. Would recommend checking the vehicle thoroughly before driving off as I noticed a small dent that wasn't documented.
Quick answers to the questions people ask most.
U-Haul provides truck and trailer rentals, moving supplies, self-storage units, and moving labor services. They also offer one-way and local rentals for DIY moves of all sizes.
You can make reservations online at uhaul.com, through the U-Haul mobile app, or by calling their customer service line. Online reservations are available 24/7 and often offer the best rates.
Hours vary by location, but most U-Haul centers operate Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. Many locations also offer 24/7 pickup and return options through their mobile app.
You need a valid driver's license, be at least 18 years old, and provide a credit or debit card for payment. Some larger trucks may require additional verification or have age restrictions.
Yes, U-Haul specializes in one-way rentals where you can pick up at one location and return to another. This service is available across the United States and Canada.
You can cancel your reservation without penalty if done before the pickup time. If you're running late or need to modify your reservation, contact U-Haul as soon as possible to avoid additional fees.
Yes, U-Haul locations sell boxes, packing materials, dollies, furniture pads, and other moving supplies. Many items can also be rented, such as appliance dollies and furniture straps.
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Perfect size selection for different needs and locations are everywhere which is super convenient. The moving supplies are overpriced though - definitely buy boxes elsewhere if you can plan ahead.
Late returns may result in additional charges of $5 per day plus $1.29 per mile if applicable. It's important to return your rental on time or contact U-Haul to extend your rental period.
You can reach U-Haul customer service by calling 1-800-GO-UHAUL (1-800-468-4285), using live chat on their website, or visiting your local U-Haul center. Customer service is available 24/7 for assistance.
U-Haul offers optional coverage plans including SafeMove and SafeMove Plus for damage protection. Your personal auto insurance may also provide coverage, so check with your insurance provider before purchasing additional protection.
U-Haul is a moving equipment and self-storage rental company that provides trucks, trailers, and moving supplies to customers relocating or transporting goods. The company operates a network of rental locations across North America, offering various vehicle sizes and moving accessories for both one-way and local moves. U-Haul also provides self-storage facilities and moving services to support residential and commercial customers.
