UK Energy Services specializes in the installation and maintenance of home air conditioning and ventilation systems in South West England and nearby counties. The company offers a range of services, including the design and installation of cooling solutions tailored to residential properties. With a focus on energy efficiency and comfort, UK Energy Services caters to homeowners seeking reliable air conditioning options to enhance their living environments. The experienced engineers at UK Energy Services cover key areas such as Swindon, Bristol, Cardiff, and Oxford, ensuring comprehensive support for their clients. By providing expert consultation and installation services, the company aims to meet the growing demand for effective ventilation and cooling systems in residential settings.
UK Energy Services receives overwhelmingly positive feedback for its efficient service and professional installations. Reviewers frequently highlight the friendly and knowledgeable staff, noting their ability to complete jobs quickly and effectively.
Many customers express satisfaction with the quality of the products and the overall experience, often recommending the company for air conditioning needs. However, a few critical voices mention issues with communication, particularly regarding complaints and interview experiences, suggesting that some customers feel neglected or dissatisfied with the follow-up process. Despite these concerns, the majority of reviews reflect a strong appreciation for the company's service quality and professionalism. Overall, UK Energy Services is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 47 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 3.7 | 3 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 47 most recent reviews.
“Great service lovely people efficient and fast working,informative and job well done”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 47 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 103 |
Bottom line: UK Energy Services is #3 of 5 on overall rating in this group.
47 reviews of UK Energy Services. Filter by what matters to you.
Over a year ago
The whole experience from start to finish was exceptional. Nick was quick to arrange an initial survey of the house and tirelessly worked with us to find a cost effective solution to meet our specifi... See more
Over a year ago
Had our air con fitted in our bedroom a few days after being given a very reasonable quote. The whole team were brilliant to deal with and the whole experience was stress free and easy on the day of i... See more
Over a year ago
Absolute brilliant service less than a week from visiting to finishing install can’t recommend enough, fitting was easy and stress free by the team thank you very much
Quick answers to the questions people ask most.
UK Energy Services has received a variety of reviews, with a mix of positive and negative feedback from real customers. While many praise their efficient service and professionalism, some reports of property issues and poor communication suggest potential areas for improvement.
There are verified reviews available on multiple platforms, indicating that UK Energy Services is not a scam. However, some customers have expressed safety concerns regarding property damage during service, highlighting the importance of thorough communication.
UK Energy Services specializes in air conditioning installation and maintenance, as indicated by numerous reviews praising their professional installations and attention to detail.
While specific payment methods are not detailed in reviews, customers have mentioned competitive pricing, suggesting that various payment options may be available. It's best to contact customer support for specific payment inquiries.
Customers can reach out to UK Energy Services through their official website ukenergyservices.com, where contact information is provided. Positive reviews indicate that the team is generally responsive, though some users have reported difficulties in getting timely responses.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The whole experience from start to finish was exceptional. Nick was quick to arrange an initial survey of the house and tirelessly worked with us to find a cost effective solution to meet our specific needs; resulting in a 3 unit multi system. He kept on top of suppliers and made sure that the delivery of equipment arrived at a mutually convenient time. On the day of installation Nick was present to make sure his team and I were happy. The installation team led by Adam and Billy were highly professional, produced an exceptionally neat job and cleared away all the packaging leaving me completely ready to endure the next heatwave :)
My wife and I had air-conditioning put into three rooms, running off one condenser outside. Nick Ballard responded VERY quickly to my initial online enquiry and within three days had visited to discuss our requirements, with a quotation the following day. I subsequently raised a number of questions regarding some of the ‘finer detail’ and all were answered quickly. The initial intention had been for just two indoor units but, at the last minute, we added the third. Not a problem! The job ended-up taking three days, due to the complexities of one of the pipe-runs but we were not really inconvenienced. Installation was efficient and very tidy, the fitters (Billy and Rob) using a hoover to minimise the dust and debris as they drilled through the block and brick walls. They, and Jason, the Installation Manager who came to help part-way through, were the most polite and pleasant people to deal with, as has been Nick. From our experience, we would happily recommend this company.
Had our air con fitted in our bedroom a few days after being given a very reasonable quote. The whole team were brilliant to deal with and the whole experience was stress free and easy on the day of installation.
Absolute brilliant service less than a week from visiting to finishing install can’t recommend enough, fitting was easy and stress free by the team thank you very much
From start to finish what a lovely company to deal with. Did what they said. Provided a great product and installed it with great attention to detail. Not easy picking a company today, but what a great set of blokes. Will ask them back in a year to service the kit.
Excellent and speedy service at the right price, very friendly and very professional installation, am a very happy customer, great company would recommend
Service was great from the beginning. They made the right suggestions, told me how things were going to be and quote me a good price. Installation was also very good, efficient and tidy. Great friendly work from all involved. Nick and Jason I haven't had any need to follow ups, but given the service offered I expect their post-installation service will be equally good
From start to finish, we were very impressed with the service we received. Why did we go with this company? There were 4 main factors in this decision: 1. They are a small, local business. 2. Their quote was competitive with no pressure sales. Any questions we had were answered promptly. 3. The quality of the products they use - well known and established brands. 4. The excellent reviews they have received from previous customers - very reassuring and in our experience 5 stars are well earned. They were a great company to deal with and I would have no hesitation in recommending them. Special mention to the fitters (Jason and Adam) who know their stuff, were efficient, tidy and did an excellent job.
We’re so grateful to UK Energy Services for installing air conditioning units into both our girls’ rooms. The service we received was exceptional! Nick responded to our enquiry promptly and didn’t put any pressure on us when we took some time to make our decision- I really don’t like aggressive sales tactics, so this was very reassuring. Once Nick had visited our house he gave us a really competitive quote. Jason and Adam who installed the units were brilliant;their attention to detail was superb, the respect for our home was really appreciated and they were just so friendly. I was concerned that having a 3 storey home would be problematic, but they assured me that it was actually very straightforward. Our daughters’ rooms are south facing at the top of a 3 storey house and the heat was oppressive, generally being about 24/25 degrees, or over 30 degrees on particularly warm days. Since having the units installed they’ve slept so much better and it’s so refreshing going into their rooms. I can’t recommend UK Energy Services highly enough. Absolutely superb!
Great service received from Nick and the installation team. We were taken through various options on the phone, and then a site visit was completed to decide what was best for us. Installation was completed a couple of weeks later and we were very pleased with the knowledge, professionalism and workmanship shown throughout.
Nick Ballard gave us a very good price and advice on which units to have for our air conditioning units and was able to source them despite the corona virus affecting the supply chain. Jason and Adam worked exceedingly well to install the air con units to 5 rooms in 3 days. Jason and Adam were really helpful as they worked around my need for peace and quiet whilst on doing online meetings for work. They also explained what they were doing and were very friendly and a delight to have around the house. They were careful to clean up after themselves and nothing was too much effort for them. We were very impressed with their service and attention to detail. Would definitely recommend them to anyone seeking to have air conditioning installed in their house.
Quick and friendly service helped me choose the right AC for my needs and booked me in fast. For the installation, they went above and beyond. Everything was installed professionally and looks great. The installer was very friendly and left the space better than he found it, cleaning up all dust from the installation and installing good ducting to cover up the pipes and cabling required. You could really tell they take pride in their work.
Having decided that we needed air-conditioning in our bedroom and my home office, i approached two companies for quotes. I decided on UK Energy Services as they responded very promptly and professionally plus their price was good. Having now had the installation I can highly recommend their service. All of the team I had dealings with were very friendly, and the job they did was excellent. They tidied up afterwards very well too.
The experience of dealing with the whole UK Energy Services team has been an absolute delight. From the first initial enquiry with Richard, through the site visit from Nick to the installation with Jason, I have been impressed by their professionalism. They all filled me with confidence and I knew I'd be getting a first class product fitted without any fuss. Extremely polite and very tidy on site, I wouldn't hesitate to recommend them to anyone.
I cannot fault the service provided. From the initial discussion with Richard regarding our requirements all the way through to the installation. The team were prompt, tidy and completed the job with minimum disruption to me working at home. If you are looking for air-conditioning this is the company to contact, you will not be dissappointed.
Excellent Advice and Installation Felt confident in using UK Energy Services as from our very first conversation with Nick he gave us confidence that he knew his subject! He took time and effort to understand exactly what we wanted, offered us options and then helped us work out which of those would suit us best. The fitting was excellent, a very neat job. Really pleased with the results. Thankyou.
A completely faultless service, from discussing requirements with Nick and Richard to the very professional and efficient installation carried out by Jason and Adam! Nothing is too much trouble. Would I use again ? Without a doubt ! An overall great experience!
Well impressed, excellent service, fast and efficient team from start to finish. Very professional! From first contact with Richard and Nick on spec and costings to Adam and Jason installing the air con. Installation by Adam and Jason was done smoothly and in a conscientious and tidy manner, with a smart finish. I would definitely recommend this company to others. And would use again!
Very quick service and, although there were a few difficulties to overcome with the fitting - a tricky job I understand - they were happily resolved. Excellent after-sales service. The fitters - Jason and Adam - did a great job.
From the Beginning through to the end of the air conditioning installation the attention to detail and listening to our needs could not be faulted. Jason and Adam (the fitters) were prompt, friendly, and methodical causing little disruption to our day. No mess, no mistakes, no problems. A breath of fresh air (no pun intended) to have a company that has pride in its work and really cares about the customer.
UK Energy Services specializes in the installation and maintenance of home air conditioning and ventilation systems in South West England and nearby counties. The company offers a range of services, including the design and installation of cooling solutions tailored to residential properties. With a focus on energy efficiency and comfort, UK Energy Services caters to homeowners seeking reliable air conditioning options to enhance their living environments. The experienced engineers at UK Energy Services cover key areas such as Swindon, Bristol, Cardiff, and Oxford, ensuring comprehensive support for their clients. By providing expert consultation and installation services, the company aims to meet the growing demand for effective ventilation and cooling systems in residential settings.
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