UK Energy Services specializes in the installation and maintenance of home air conditioning and ventilation systems in South West England and nearby counties. The company offers a range of services, including the design and installation of cooling solutions tailored to residential properties. With a focus on energy efficiency and comfort, UK Energy Services caters to homeowners seeking reliable air conditioning options to enhance their living environments. The experienced engineers at UK Energy Services cover key areas such as Swindon, Bristol, Cardiff, and Oxford, ensuring comprehensive support for their clients. By providing expert consultation and installation services, the company aims to meet the growing demand for effective ventilation and cooling systems in residential settings.
UK Energy Services receives overwhelmingly positive feedback for its efficient service and professional installations. Reviewers frequently highlight the friendly and knowledgeable staff, noting their ability to complete jobs quickly and effectively.
Many customers express satisfaction with the quality of the products and the overall experience, often recommending the company for air conditioning needs. However, a few critical voices mention issues with communication, particularly regarding complaints and interview experiences, suggesting that some customers feel neglected or dissatisfied with the follow-up process. Despite these concerns, the majority of reviews reflect a strong appreciation for the company's service quality and professionalism. Overall, UK Energy Services is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 47 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 3.7 | 3 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 47 most recent reviews.
“Great service lovely people efficient and fast working,informative and job well done”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 47 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 103 |
Bottom line: UK Energy Services is #3 of 5 on overall rating in this group.
47 reviews of UK Energy Services. Filter by what matters to you.
Here is a company that knows how to treat it's customers well. I had the whole house converted from under floor gas heating to air conditioning comprising 2 outdoor heat pumps and 6 indoor units. All done in 4.5 days and on time. The guys who did the install were exceptional good, frankly I couldn't have asked for a better job. Well done to all.
From site survey to the installation five star service. Every member of UK Energy services i dealt and met with were first class. Polite, professional and very tidy. Highly rated!!!
I highly recommend UK Energy Services. I chose them to install two air conditioning wall units in my house due to their informative website and excellent customer reviews. I am very glad that I did because the service was outstanding from start to finish. Nick responded to my initial query within a few hours and came to do my survey the same week. He was very diligent, knowledgeable and happy to answer my questions. Nick then passed me over to Nir to arrange the installation. Nir was similarly customer-focused; always very friendly and courteous, and quick to respond to my emails. The installers, Rob and Sid, were just as professional. Both were approachable, polite and, I felt, very respectful of my home. I was impressed that they took extra care to get the indoor units sitting exactly right on my (uneven) walls, and they always tidied up after themselves. As it'd involve drilling through walls, I was expecting the installation to be much noisier than it actually was. My house is mid-terrace so I had pre-warned my neighbours but both said afterwards that they weren't at all disturbed by the work. I was also surprised by how quiet the units are when running. The indoor units are barely audible on their low setting and the outside unit, which I'd expected to sound like a jet engine, is no louder than a desk fan. In summary, I am delighted and wish I'd done this years ago because the heat of summer makes me very unwell. I'd already insulated my house to the hilt and employed all manner of things to try and keep it cool yet still June-August were generally miserable. I am finally looking forward to summer instead of dreading it. I do not hesitate to recommend UK Energy Services. It seems rare these days to find a company that operates with integrity and values customer service so when you find one they are to be celebrated. I have already recommended UKES to two of my friends and will continue to do so to everyone. I couldn't be happier. Thank you so much.
Quick answers to the questions people ask most.
UK Energy Services has received a variety of reviews, with a mix of positive and negative feedback from real customers. While many praise their efficient service and professionalism, some reports of property issues and poor communication suggest potential areas for improvement.
There are verified reviews available on multiple platforms, indicating that UK Energy Services is not a scam. However, some customers have expressed safety concerns regarding property damage during service, highlighting the importance of thorough communication.
UK Energy Services specializes in air conditioning installation and maintenance, as indicated by numerous reviews praising their professional installations and attention to detail.
While specific payment methods are not detailed in reviews, customers have mentioned competitive pricing, suggesting that various payment options may be available. It's best to contact customer support for specific payment inquiries.
Customers can reach out to UK Energy Services through their official website ukenergyservices.com, where contact information is provided. Positive reviews indicate that the team is generally responsive, though some users have reported difficulties in getting timely responses.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We found UK Energy Services by looking on line. I rang the number listed and spoke to a very professionally sounding Nick Ballard I told him what I was looking for and the system we wanted fitting. He said that he could do a site visit the next day and supply a quote. The following day Nick arrived as he said he would (sporting a rather fetching face mask). First impressions were excellent. I immediately felt at ease and confident in his character; there was no hard sell or pushing another system. He respected our choice and carried out a thorough appraisal of the situation. His manner throughout was warm and friendly. He answered all of my questions and some that I hadn’t thought of. Upon leaving he asked me for my email address and asked if there was anything else. Throughout this meeting we both wore face masks at all times. Within a day or so of our meeting Nick emailed a quote to me for our approval. On receipt of the quote I had many questions about the power of different units. I’m quite sure that I must have driven him quite mad at times, but he was wonderful and was quickly able to alleviate any anxiety I may have had about variations in the systems and remained warm and friendly throughout our communications. I was sold on UK Energy Services after our first meeting, but just to make sure my choice of installer was the correct one I did what I always do and recommend any one else to do and checked on line reviews very thoroughly because you never know. I found lots of great feedback and comments. My decision was vindicated and I have to say we have not been disappointed once with their commitment to customer service. Because we had already decided on a 3 room system the choice in the end was simple. We informed Nick of our decision and upon placing the order we paid the 50% upfront of the installation cost required. We were then provided with an installation date and time “as simple as that ”. The day before work started we cleared any furniture and decorations that may have impeded the engineers The first day of the installation Rob and Sidney turned up promptly at the time we were told they would and they wearing face masks too. We found them both to be very personable and professional young men. Within minutes they had arranged all of their tools and carried in numerous boxes of equipment. We settled ourselves in the kitchen and left them to it. There was a lot of drilling and a lot of vacuuming, as they cleared up as they went along. By lunchtime we had 3 new holes in the side of the house and 3 internal units on the walls. Before leaving in the evening they neatly part fitted Conduit down the side of the house and hid the tentacles of cabling and tubing springing from the new holes in the side of the house. On the second and final day they finished off the outside of the house “which looks amazing we both agreed”. They then installed the brackets for the outside unit and lifted the large condenser unit on to them, they carried out pressure testes, evacuated any air out of the system sealed and charged. They tested the system in each room, showed us how the system worked and that was it “no more baking in the hot summer heat”. One would think really with all of the work carried out that the engineers would have been quite obtrusive but in fact it was quite the opposite. They just got on with the job in hand. Whenever they needed to interact with us they were always careful to wear face masks. I cannot thank UK Energy Services enough. As I said earlier their commitment to customer care (experience) is exemplary, they treated us with respect as people (not numbers on a balance sheet). One could see that they cared by the quality of service they gave and the warm friendly staff that they employ, nothing was too much trouble. Thank you UK Energy Services, with special mention to Nick Ballard, fitters Rob and Sidney. it was a real pleasure doing business with you. We would recommend UK Energy Services to anyone wanting to install or service air-conditioning in to their homes.
UK Energy services were very quick, clean and efficient when installing my air con unit. They arrived when they said they would, cleaned up after themselves and followed up with an email to make sure I was satisfied. So all round a good job.
Having dealt with numerous contractors over the years, I am delighted to say that the customer service, attention to detail and actual installation provided by UK Energy Services was truly outstanding. As my property is a very modern “lodge”, I had some exacting requirements regarding the aesthetics both internally and externally. The air conditioning units needed to compliment the interior and I did not want any electrics or pipe work spoiling my landscaped exterior space. With the very first contact by Nick and then a further visit accompanied by Richard to qualify the unique installation requirements, I felt confident that my brief would be met. The service was extremely consultative, Nick provided a variety of unit options based on my requirements, the quotes were competitive and there was never any “hard sale” The only glitch were supply chain issues caused by the COVID-19 pandemic and a consequent delay in sourcing the units I had decided were perfect. However, Nick kept me regularly updated and provided a revised installation date as soon as the 3 unit multi-system was available. The actual installation was stress free, with Richard and Jason heading-up a team who were all professional, friendly, knowledgeable and extremely tidy: I never saw any mess! All the guys involved were an absolute pleasure to deal with and I would highly recommend to anyone seeking air-conditioning.
It was a great relief to discover, through Bark, Nick Ballard of UK Energy Services. From the first discussion with him it was clear that the attention to detail and the performance record were in a class of their own. I was impressed by the patience and commitment of his team together with the practical assessment of the issues on site. The work was carried out with the kind of efficiency and good humour that one needs for such a project . Any discussion of other relevant subjects is welcomed because a firm like this is quite hard to find. Oxford UK
UK Energy Services specializes in the installation and maintenance of home air conditioning and ventilation systems in South West England and nearby counties. The company offers a range of services, including the design and installation of cooling solutions tailored to residential properties. With a focus on energy efficiency and comfort, UK Energy Services caters to homeowners seeking reliable air conditioning options to enhance their living environments. The experienced engineers at UK Energy Services cover key areas such as Swindon, Bristol, Cardiff, and Oxford, ensuring comprehensive support for their clients. By providing expert consultation and installation services, the company aims to meet the growing demand for effective ventilation and cooling systems in residential settings.
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