Poor customer service
Poor customer service! 10 days into sending our samples and still no results. Only get to speak to an Ai bot who keeps saying please bare with and check portal. Do not use this company!!!

UK Food Intolerance is a specialized testing service that offers hair-based food intolerance testing for individuals seeking to identify potential dietary sensitivities. The company provides a non-invasive testing method that screens over 1,100 food and non-food items, allowing customers to gain insights into their dietary triggers. Users can conveniently collect a hair sample at home and send it to the company’s UK laboratory for analysis. Upon completion of the test, customers receive a detailed digital report within 48 to 72 hours, which includes actionable insights and an elimination-diet guide to assist in managing their sensitivities. UK Food Intolerance aims to support individuals in making informed dietary choices that enhance their overall wellbeing, providing resources such as FAQs and email support to help interpret results. This service is particularly beneficial for those experiencing unexplained symptoms related to food intake and is designed for a broad audience interested in improving their health through dietary adjustments.
UK Food Intolerance receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quick turnaround for test results and the ease of sending hair samples, with some noting that the reports are thorough and informative.
However, a substantial number of consumers express dissatisfaction due to issues with receiving their test kits and results, often citing poor communication and lack of response from customer service. Complaints about not receiving products and delays in results are prevalent, leading some to question the company's reliability. While some customers highlight the helpfulness of staff like Alice in resolving issues, others feel abandoned due to unresponsive support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 778 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 21 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 3.8 | 23 |
| Nov 24 | 4.3 | 14 |
| Dec 24 | 4.3 | 23 |
| Jan 25 | 4.1 | 45 |
| Feb 25 | 4.5 | 56 |
| Mar 25 | 4.0 | 32 |
| Apr 25 | 4.8 | 17 |
| May 25 | 1.8 | 5 |
| Jun 25 | 2.1 | 12 |
| Jul 25 | 2.4 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to send hair samples and very quick test results”
“We have not yet received initial order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Alternative Medicine.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | −6% | 778 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: UK Food Intolerance is #3 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 4.5).
500 reviews of UK Food Intolerance. Filter by what matters to you.
Over a year ago
Poor customer service! 10 days into sending our samples and still no results. Only get to speak to an Ai bot who keeps saying please bare with and check portal. Do not use this company!!!
Over a year ago
Easy to send hair samples and very quick test results
Over a year ago
Good morning. I'm very sorry but I have to make a complaint because I still haven't received my test and I'm still waiting for it to be delivered. Dorota Mozejewska
Over a year ago
We have not yet received initial order . Please advise when to receive ?? I do not appear to be receiving emails from your colleague please refund as this is obviously not working I have not received... See more
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Poor customer service! 10 days into sending our samples and still no results. Only get to speak to an Ai bot who keeps saying please bare with and check portal. Do not use this company!!!
Easy to send hair samples and very quick test results
Good morning. I'm very sorry but I have to make a complaint because I still haven't received my test and I'm still waiting for it to be delivered. Dorota Mozejewska
We have not yet received initial order . Please advise when to receive ?? I do not appear to be receiving emails from your colleague please refund as this is obviously not working I have not received any emails from your company. Please refund.
Never received product
Ordered a test on 13/06/2025, not received, emailed on 25/06/2025 & 08/07/2025 nothing heard back at all, no response. So all I can assume is this is a scam company.
Process was really quick. A thorough report was also given. Really happy with it.
I still haven’t received any results week 3 I’ve tried contacting and get told the same thing they will let me know when the lab receives samples still nothing
I ordered the kit and it never arrived. Emailed to chase and zero response!
Alice was amazing and kept the whole experience afloat and sorting out the computer glitches, without her I wonder would we have had results. We now finally have downloaded our results. The computer system and database seems like it is not functioning as efficiently as it could do. After an exchange of several emails we got our results, but the system would not let us register!
I wouldn't give any As nothing was sent and money taken out and no one replied back Terrible avoid
I was feeling constantly tired and a friend recommended Uk food Intolerance. I was delighted that the results uncovered certain foods that were responsible for my symptoms and eliminating them from my diet has made a difference. I now feel so much better.
No clear instructions in the first email so I sent off my hair sample with the code you gave me then when I queried what has happened you gave me more clearer instructions. I’ve asked for a refund as I’m not happy
I haven’t received the results yet however slightly disappointed as I sent an email through the contact us part in the email I received and I haven’t received a response!
The test pack arrived quickly ..it was easy to complete , the results took a short while so I contacted Alice who was able to track them straight away for me ..normally it didn't take so long which she apologised for ..the results were very in depth & informative. Very happy with the whole experience especially dealing with Alice...what a star 🌟
My experience was great, easy to follow instructions and quick results.
Good value and very comprehensive report. I did have to contact them to find out what had happened to my results. The response was very quick and my report came through with the response. Thank you.
Never received my test, and there's yet no response to my message requesting help on this subject.
UK Food Intolerance is a specialized testing service that offers hair-based food intolerance testing for individuals seeking to identify potential dietary sensitivities. The company provides a non-invasive testing method that screens over 1,100 food and non-food items, allowing customers to gain insights into their dietary triggers. Users can conveniently collect a hair sample at home and send it to the company’s UK laboratory for analysis. Upon completion of the test, customers receive a detailed digital report within 48 to 72 hours, which includes actionable insights and an elimination-diet guide to assist in managing their sensitivities. UK Food Intolerance aims to support individuals in making informed dietary choices that enhance their overall wellbeing, providing resources such as FAQs and email support to help interpret results. This service is particularly beneficial for those experiencing unexplained symptoms related to food intake and is designed for a broad audience interested in improving their health through dietary adjustments.
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