Beaucoup de soucis pour vous joindre
Beaucoup de soucis pour vous joindre

Vanessa Bruno is an online boutique specializing in women's fashion, offering a diverse range of products that include clothing, bags, shoes, jewelry, and accessories. The company focuses on providing stylish and contemporary designs that cater to the modern woman's wardrobe needs. Customers can explore various collections, including outerwear, dresses, blouses, and signature bags, through the official website, vanessabruno.fr. Targeting fashion-conscious women looking for quality and elegance, Vanessa Bruno aims to deliver a seamless online shopping experience. The platform allows users to browse and purchase the latest fashion items conveniently, ensuring that they stay updated with seasonal trends and new arrivals. By combining functionality with aesthetic appeal, the company positions itself as a trusted source for women's fashion and accessories.
Reviewers express a mix of satisfaction and frustration with Vanessa Bruno. Many customers appreciate the quality of the products, noting that items are well-made and match their descriptions, with several praising the speed of delivery.
Positive experiences highlight smooth ordering processes and the appeal of the clothing, which is described as stylish and feminine. However, a significant number of complaints arise regarding order fulfillment and customer service, with some consumers reporting lost packages and unresponsive support. Issues with complicated return processes also surface, leading to dissatisfaction. Overall, while many enjoy their purchases and the efficiency of delivery, the recurring problems with service and order management detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“1er achat via le site : sac conforme à la description et à mon attente”
“Première commande sur le site Vanessa Bruno le 23 août 2025, référencée C25082389063”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 2.1 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Vanessa Bruno is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
60 reviews of Vanessa Bruno. Filter by what matters to you.
Beaucoup de soucis pour vous joindre
We ordered three products from Vanessa Bruno on the 5th of August. After four days one product was cancelled. The ordered was confirmed, but after four days they cancelled one of the products with out any reason. Now it has taken 17 days and the money is still not refunded. How is this possible?
Dommage que l’on ne puisse pas mettre 0 ! Commande du 10 juillet jamais reçue , malgré tous les documents envoyés , et preuves, le service client me fait tourner en rond pour au final aucune solution apportée , ils se déchargent sur leur prestataire. Je vois que je ne suis pas la seule dans ce cas là . Alors un conseil fuyez ce site ! Ma fille qui a découvert cette marque récemment et voulait commencer une petite collection de sac Vanessa Bruno est écœurée , elle a déjà prévenue ses amies qui voulaient aussi acheter chez eux , elles iront à la rentrée acheter un sac dans une autre enseigne. Vanessa Bruno 0 merci pour les 130€ à la poubelle. C’est vrai que c’est pas grand chose …
Quick answers to the questions people ask most.
Yes, Vanessa Bruno is a legitimate company with numerous verified reviews and a strong overall rating. Many customers have reported satisfaction with product quality and service.
No, Vanessa Bruno is not a scam. While there are some critical reviews regarding shipping and returns, the majority of feedback highlights positive experiences and quality products.
Vanessa Bruno offers a variety of fashion items including clothing, bags, and accessories known for their quality and feminine design.
Vanessa Bruno accepts several payment methods, including major credit cards and possibly PayPal, ensuring a smooth checkout experience.
Vanessa Bruno has a return policy, but some customers have expressed challenges with the return process. It's advisable to review their guidelines on the website for detailed information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 33% are 1–2★.
Je recommande
beaux produits, bon emballage. Mais vous devriez plus encadrer les entreprises de livraison au lieu de laisser les clients se débrouiller avec elles. Elles sont vos prestataires et non celles de vos clients.
J'ai bien reçu la commande du même article en parfait état et rapidement, suite à un problème initial très bien résolu par vos services. J'ai été extrêmement bien reçue dans votre magasin de Lyon et toutes les personnes de votre service clientèle ont été efficaces, responsables et absolument charmantes. Presque un plaisir d'avoir un problème. L'article me plaît beaucoup. Je remercie toute l'équipe de Vanessa Bruno.
Commande reçue rapidement Correspond bien à mes attentes
Livraison très rapide. Satisfaite de mon achat. Le sac m'accompagne tous les jours cet été.
Catastrophique !! Vraiment pour une telle marque c’est une honte de traiter ses clients de la sorte ! J’ai fais une réclamation au moins de juillet pour un sac raphia et acheter en avril que j’ai très peu utilisé qui se détériore à vu d’œil. Toujours aucunes solutions proposer par le service clients. Passez votre chemin pour un sac de marque !!! Il y a d’autre marques beaucoup plus réactives et fiable.
Commande d un cabas Vanessa Bruno bien emballé et rapidité de la réception. Satisfaite de cette première expérience.
Très très contente des mes achats
Difficulté à trouver ma taille. Une robe commandée en taille M/L parfaite, un pantalon, taille 40, parfait ! une autre robe commandée en L, trop grande, retournée et commandée en M…encore trop grande ! Un autre modèle commandé en 42 , (selon les recommandations tailles)…trop petite !!!
Grâce à TF1 et son cuisinier nous avons découvert et commandé immédiatement les mandarines confites. " UN DÉLICE "
J'ai offert ce cadeau à une petite jeune fille de 13 ans. Elle était très contente. Elle prend son cabas tous les jours. Couleur trèfle magnifique.
Vanessa Bruno is an online boutique specializing in women's fashion, offering a diverse range of products that include clothing, bags, shoes, jewelry, and accessories. The company focuses on providing stylish and contemporary designs that cater to the modern woman's wardrobe needs. Customers can explore various collections, including outerwear, dresses, blouses, and signature bags, through the official website, vanessabruno.fr. Targeting fashion-conscious women looking for quality and elegance, Vanessa Bruno aims to deliver a seamless online shopping experience. The platform allows users to browse and purchase the latest fashion items conveniently, ensuring that they stay updated with seasonal trends and new arrivals. By combining functionality with aesthetic appeal, the company positions itself as a trusted source for women's fashion and accessories.
This profile hasn't been claimed by the business owner.