Vico Food Box is an online grocery platform specializing in authentic Italian products, catering to customers across Europe. The company offers a diverse range of over 5,000 items, including specialty foods and snacks, all designed to bring the flavors of Italy directly to consumers' homes. With a commitment to quality, Vico Food Box ensures that its offerings reflect the rich culinary traditions of Italy.
Targeting individuals and families who seek genuine Italian cuisine, Vico Food Box provides convenient online shopping with free shipping on orders over €70. The company emphasizes a fast processing time, typically fulfilling orders within 1-3 business days. Additionally, Vico Food Box is dedicated to sustainability, utilizing eco-friendly packaging solutions while minimizing plastic usage.
Vico Food Box enjoys an overwhelmingly positive reputation among its customers, with many praising the high quality of products and fast shipping. Reviewers frequently highlight the careful packaging that ensures items arrive intact, with some noting the inclusion of thoughtful surprises in their orders.
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The customer service is also commended, particularly in instances where issues arise, such as lost packages or missing items. However, a few customers express frustration with slow processing times and occasional product shortages. Despite these minor complaints, the overall sentiment remains highly favorable, with many consumers expressing satisfaction and a willingness to reorder. Vico Food Box is regarded as a reliable source for quality Italian products, making it a favorite among its clientele.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.9
12-month avg
4.9
All-time
4.9
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.3
12
Oct 24
4.7
28
Nov 24
4.9
37
Dec 24
4.9
43
Jan 25
4.7
24
Feb 25
5.0
11
Mar 25
4.8
58
Apr 25
4.9
191
May 25
5.0
158
Jun 25
5.0
72
Jul 25
4.8
25
Aug 25
4.7
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 495 positive reviews
Delivery9%
44 mentions
Customer service6%
30 mentions
Fast & efficient5%
25 mentions
Quality3%
16 mentions
“When the courier lost my package, the VicoFoodBox team immediately took action 🙏 they investigated the issue, quickl...”
On “Delivery” · Aug 6, 2025
Top complaintsof 4 negative reviews
Customer service50%
2 mentions
“Optimal scelto di prodotti prezzi competitivi e spedizione veloce
La review purtroppo e stata cambiata con un numero...”
On “Customer service” · Apr 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
Overall rating and review count for this company and similar companies
Ho scoperto da poco Vicofoodbox!! Da italiana all'estero è stata una manna dal cielo!! I migliori prodotti italiani a casa tua e in breve tempo! Imballaggio perfetto,prodotti intatti e ben sistemati! Grazie per questo servizio da tutti noi!!
Tout est parfait j’adore et très réactif le chat super site à ne pas hésiter contente d avoir mes produit préférer 🥰 a bientôt pour une nouvelle commande
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Oggi è arrivato il pacco, spedizione rapida, tutto imballato alla perfezione, la pasta e i biscotti sono intatti. Bravi ragazzi, avete un nuovo cliente fisso 😀
Estremamente soddisfatta! Gli articoli sono stati impacchettati professionalmente e accuratamente e la spedizione è stata molto veloce considerando la distanza. Ordinerò di nuovo sicuramente!
Primo ordine di pasta :-) arrivata velocemente , impacchettata perfettamente ! Prezzi economici e varietà. Sono pienamente soddisfatto e ormai sono un nuovo cliente !!!!!!!! Grazie alla team !:-) John
Enfin un site sérieux. Livraison traitée très rapidement (command le 06/06 livrée le 17/06).je suis dans le 17. Produits fragiles ( boisson bouteilles en verres ) ultra protégés.
Je recommande
Ho sentito parlare di vicofoodbox sui social media. Dato che amo molto l'Italia, in particolare la Sicilia, ho fatto il mio primo ordine. È arrivato velocemente. Era imballato in modo professionale, il guanciale era persino più pesante del previsto. Sono soddisfatto di tutto. Ordinerò di nuovo!
Vico Food Box is an online grocery platform specializing in authentic Italian products, catering to customers across Europe. The company offers a diverse range of over 5,000 items, including specialty foods and snacks, all designed to bring the flavors of Italy directly to consumers' homes. With a commitment to quality, Vico Food Box ensures that its offerings reflect the rich culinary traditions of Italy.
Targeting individuals and families who seek genuine Italian cuisine, Vico Food Box provides convenient online shopping with free shipping on orders over €70. The company emphasizes a fast processing time, typically fulfilling orders within 1-3 business days. Additionally, Vico Food Box is dedicated to sustainability, utilizing eco-friendly packaging solutions while minimizing plastic usage.